Pandora Jewelry — Attraction in Brownsville

Last week we purchased 1 Pandora bracelet and 8 charms, with that purchase we got an additional bracelet for free because it’s the Mother’s Day promotion. Well at the time we didn’t want a box and bag for the additional bracelet because we didn’t know what we were going to do with it. After thinking about it for a week we decided to go back to the store and purchase charms for the free bracelet to give to my mother in law , I asked if I could have a box and bag to place it all together and the girl told me know..... hold on ... the bracelets I purchased were over $500 and now can’t get a box and bag because on “this” purchase I’m only buying charms! The girl asked for the receipt and I told her to look it up, I have a long history of purchases, she still said no! I was willing to even pay and was refused something that is normally given for free, I told her then I’ll return the items and she said ok that’s fine! Horrible customer service! I will never be going back! They lost a great customer...

Horrible customer service. I’ve been calling ALL day, literally made 26 calls so far and no one answers. I pass by the store and the girls working there are just talking and not helping anyone out. I will never buy at pandora again. To make things worse, I never shouted nor talked with an aggressive tone but they threatened to call security on me. I asked to speak to management and apparently she can’t speak to me. I understand it’s the holidays and things get packed, but if you can’t control a store, I suggest you get out of your position and have someone else capable of running a store. Once my item was ready for pick-up, they put my items in the back and are making me wait as retaliation for their lack of competence. Pandora, I need a call from corporate because not only did they try to ridicule me, they also got upset when I told them they should be prepared for the holidays. The staff is the worst I’ve...

So my friend and I went to Pandora & he had a cookie, just ONE COOKIE that he was eating and tell me why ... they ask us if we wanted help.. we say yes, but they make us wait outside for five minutes! ( I’m guessing bc of the cookie) anyways && so we did ... but then we see someone else walk into the store and so we went in as well ... as we were looking for a charm, the employees kept looking at us with such dirty looks. (We has just gotten out of the gym, so we went in our workout clothes) no one bothered to ask us if we needed help. I hate when they discriminate someone just by their looks && I always have a bad experience when I walk in. I’m guessing you have to be dressed super nice in order to be...