AMC CLASSIC Riverstone 15 — Attraction in Canton

Things haven't been the same since AMC took over. Pros: Place is cleaner, there's a nice sit-down area where you can watch TV while you wait for the movie to start. There's a bar now. You buy your tickets inside instead of at the window before you enter the building. There seems to be a lot more food and snack options now. Cons: The bar is where the arcade used to be. The arcade was way more fun than the bar, which is very expensive. The window outside to buy your tickets felt like a novelty. But the REAL SIN is NOW instead of layering your popcorn (they would put some popcorn, then butter, more popcorn, more butter, more popcorn, etc until the bag was full) NOW you have a stand where you butter your own popcorn. So at first, you think 'Oh man, I can have SO. MUCH. BUTTER.' You think you are your own master. BUT you can't LAYER your butter anymore. So the first layer of the popcorn is delicious and then everything underneath is sad but you keep eating it anyway because you're in denial and you WANT it to be good, you were looking forward to the popcorn more than you were looking forward to the MOVIE ITSELF so you just keep eating and it just gets worse and worse and your mouth gets dry so you drink all of your drink and then you have to pee, but Mama didn't raise no quitter so you hold it and when the movie is finally over you rush to the bathroom but it's full and you get angry because you can't wait so you just decide to go home, home's close, you can make it. But as you start out through the parking lot, and turn into the parking lot over by Starbucks and Five Guys, you think you might not be able to make it after all, and you speed up, you hit the speed bumps fast and it makes an awful screech as you do, but you can't think about that right now, you're going to pee yourself, so you keep going and about three miles down the road you hear a clatter and you look back, and the undercarriage plastic of your car is lying in the road behind you. So your boyfriend tells you to pull over, you grab the undercarriage miscarriage and put it in the back, and he's telling you how stupid you are, how you never think, on and on, but you can't hear him, you have to GO. You have to make water, you have to take a leak, you have to spend a penny, you have to visit the loo, you have to powder your nose, you have to tinkle, answer nature's call, make the bladder gladder, whizz, potty, YOU HAVE TO PEE. When you get home, there is a horrible feeling of peeing all over yourself right before you get to the toilet, wouldn't that be embarrassing, but you make it, you trooper you, you make it. You relieve yourself of your theater's-dry-popcorn-drink guzzling night and then later on, you relieve yourself of that boyfriend too. So, all in all, good theater. Miss the arcade and they're gonna have to start...

Our family frequents this theater - or at least we have for the last several years. It's been our choice for the 'go to' cinema. We have developed a trust that we will have a good experience every time. With a few exceptions, this has always been true.

However, we purchased tickets for the opening night of Star Wars: The Force Awakens when they first went on sale. On the day before, I called the theater and spoke with a gentleman about their policy for light saber toys (a kid's toy). He spoke to a 'Manager' while I was on the phone so I was able to hear the entire conversation. When he asked if we would be allowed to have them, the Manager responded that Carmike Riverstone was allowing them but we'd have to keep them turned off in the auditorium. GREAT, I thought, my 10 yo daughter will have a blast enjoying the toy with other Star Wars fans.

My partner and daughter arrived at the theater two hours early (they did not offer assigned seats) and waited for about 30 minutes before they started allowing people to enter the auditorium to get seats. They were stopped at the door and my daughter was told she couldn't take the lightsaber inside the auditorium at all. They had to leave the line and put the lightsaber in the car.

Frankly, I would have been fine if I had been given correct information on the phone. I get it - everyone is afraid that a toy may conceal something more sinister. But to be told one thing when I did my due diligence and called and to have that changed at the very last minute was incredibly disappointing.

I spoke with THREE managers all standing around in the same area about my frustration at being told one thing when I called and then another when we actually arrived, I was told that all the managers were on a call and that the corporate office told them no light sabers in the building at all. I said that was fine but apparently not all of the managers or employees at this location got that message.

In addition, as fans do, we began chatting on social media only to discover that there were other Carmike theaters that allowed light sabers in the actual auditorium. It seems that this wasn't a corporate decision at all. I suspect local management made the last minute decision (regardless of what had been communicated to ticket holders who had called) to ban light...

We purchased tickets in advance for a pm show. No one checked our tickets or even blinked when we came back a few hours later and just walked into the theatre. I thought that was odd and rather unsafe. A few minutes later, about 20 teenagers sat down or didn't sit down, next to us. They were talking loudly, playing on phones and basically being rude a holes. We moved to the lower seats to get away from them. There was a guy in front of us all alone. It was very apparent he was talking to himself..a lot and loudly! It was too weird, and to make things worse, he kept playing with something in a plastic bag in his lap. I kept wondering how he got in the theatre with a plastic bag (like a Walmart type bag) when they have rules about bringing in outside food etc... Since they didn't check our tickets, they may not have checked anyone's tickets! After watching the guy for a while, we got super sketched out about what the guy was messing with in the bag while talking to his imaginary friend (definitely wasn't snacks). Between that and the disruptive kids behind us, we decided after 20 minutes into the movie to leave. I explained the situation to the worker behind the counter and was given a refund on my bank card. I was given a receipt for the refund. Problem is, the refund never appeared on my account, and now I have to deal with making calls to find out why. With the world we live in now a days, I would expect a movie theatre to have better security measures in place. It was very apparent that night, anyone could just walk in off the street and enter one of the theatres. No one was checking! To me, this is unsafe and...