Red Lobster — Restaurant in Canton

Several things went wrong with our visit, unfortunately. We specifically came in to enjoy several of the lobster fest specials found on the menu. First up was the Spinach, Artichoke Dip topped with Lobster. It was just horribly salty, the “sauce” hardly had any artichokes or spinach in it, the sauce was a cheesy goop of mystery, the lobster was not fresh, over-cooked and rubbery. The chips served with the dip were equally salty. Since this was the appetizer, immediately I knew I was going to have an issue with my meal since I had ordered the Stuffed Flounder Topped with (yes you guessed it) LOBSTER. The flounder was smothered in this horribly salty sauce. The flounder was not fresh. As I explained to our waiter the travesty of my food, I compared my meal to a microwaved, hospital cafeteria meal. The flounder was so soggy. As expected, the lobster on top was over-cooked and the “stuffing” was just confusing in flavor and texture. Our waiter, Austin, was very kind in seeking the Manager to have my meal removed from my bill. I then ordered shrimp scampi. The shrimp were, again, over-cooked. But, I was starving so I ate a couple of the shrimp scampi. Not impressed. I had a birthday reward and did not use it because my meal was so terrible. Yes, I was here for a birthday dinner. You can imagine how sad this dinner was. Not a celebration at all.

It is clear they are working on a skeleton staff. I asked three times for a water refill and ended up asking the hostess. I needed a lot of water because my meal was so salty, even though I only had three to four bites (if that gives you any indication). Our waiter, Austin was a very kind and attentive waiter but did seem to disappear for 15 minutes right after our meal came to the table. By the time we asked the Hostess to ask him to come to our table, my husband had completely finished his meal and I was sitting there needed a replacement entree. The bartender on this evening (Wednesday, April 12, 2022) was having a great time with a group of ladies talking loud, joking and being obnoxious with the patrons that were enjoying happy hour. It would have been nice to have a quiet meal but the bartender and his “lady groupies” were too busy partying it up. The Manager was in the house but we never saw him/ or her. Even with the problems at our table, a Manager never came over. Not the customer service expected from Red Lobster.

Something to note is that the Crispy Brussels Sprout are actually deep fried and are not a healthy option as a side. Our order of Brussels Sprouts were just terrible also, smothered in a balsamic sauce and again, over salted. My broccoli was also over-cooked. How? My husband did enjoy his steak but my seafood, which Red Lobster is known for, was extremely disappointing. Our bill total was over $50. A waste of...

My husband and I decided to go to Red Lobster in Canton, Ga for dinner on January 21, 2024. This outing was considered a treat for us, as we generally prepare and eat the majority of our meals at home. However, we absolutely love their “all you care to eat Shrimpfest”.

We were NOT really surprised to see on their menu that the price per plate had increased from $20 to $25 since we had last eaten there just a few weeks prior. After all, the price for a lot of goods and services have seen significant increases in recent months. The increase did not deter us, and we enjoyed our meal immensely.

Our waiter was very attentive, and we tipped him well. At 74 years old, we find using the machine at our table to pay our bill a little difficult which is likely why we didn’t notice the $1.99 “up-charge” on our bill for my standard green salad. That’s right. The Shrimpfest meal comes with “one side dish” per their menu. However, as I’m reviewing my receipt today, I feel violated to find that my side salad is now deemed by Red Lobster to be a “premium” side, thus carrying an up-charge.

ARE YOU KIDDING ME? A full head of lettuce at Publix next door was less than $2.00. Why say on your menu that a meal includes one side dish, then bill me an up-charge for something I clearly thought was included in the $25 charge for my meal?

Heaven help us all. No more Red Lie-ster for us. Keep your lousy rewards program. Have a real human being process our payment. Next you will be billing me for extra napkins and making me bus my own table.

Incidentally, the crack that ran down the full length of our table was packed full of crumbs. I actually used my table knife and dug out a good teaspoon full of crumbs from that crack. It was extremely unappetizing to realize that food from prior diners is raked into the crack until it can hold no more.

Be forewarned, diners. Basic beverages add about 20-25% to your tab. Alcohol significantly more. Then there’s desert, and now a premium charge for SALAD.

I almost forgot…. My husband originally asked for a salad with 1,000 Island dressing as his side. He ended up with a baked potato after being told the kitchen had run out of 1,000 Island dressing. Thank goodness for...

We had dinner at Red Lobster Canton around 5:30 pm. There was no wait time and our server greeted us promptly. She was sweet, Very Bubbly and wore too much perfume. Both of us ordered half/half tea with lemon. Also we order the fried flounder dinner with 2 sides (my sides were broccoli /orzo rice) (his sides were baked potato/french fries). Our tea was brought to the table and it looked like they dipped the tea bag instead of brewing the the tea and we had to ask for lemons again. The cheese biscuits came out and were so good! Then our food arrived and was not what we ordered. Our server took it back to the kitchen for correction. Minutes later the food was brought back to our table, but my fish was under cooked and sides were luke warm. My husband's fries were cold. The server did come by several times while we were eating and talking between us; our glasses were empty yet she still asked if we needed refills. It came time to pay and the machine at the table didn't work. Rather than offering to take my card and run it, I finally cleared out the machine and paid. With all this said maybe it was just "one of those nights", however we left a generous tip and feel some of these issues could be...