I would give 0 stars, if I could. I have ate here 3 times, but I will never be going back. The Chile Relleno (Poblano) was my ONLY reason for trying them and for coming back. The first two times I ordered it, it was about 4/5 stars. This last time, I nearly chipped a tooth because the shredded chicken had a huge bone in it (about the size of the length of my pinky). Another major issue I have is that the plates are always excessively hot, yet the food is only warm. I’ve worked in enough restaurants to know that they use warmers to keep the food warm instead of serving it fresh and hot. Another issue is the service. Each time I went, the service was mediocre at best. The servers are very slow to greet, as well as being slow in all other aspects. I had a different server each time, and only one of them was mildly polite. They each forgot to give me silverware, so my already microwave warm food continued to cool down while I had to wait for silverware. (The second time I visited here, I had to wait 5 minutes, and I had to get up to find someone to get it for me.) The drinks are awful. I tried a couple different ones each visit, and they were all terrible. They were mostly too strong, but they were also sloppily made. The margaritas had way too much lime on the rim causing the salt to mostly slide off, and what salt remained was disgustingly slimy.
I should also mention that each time I visited the restaurant was dead, with no more than 4 tables there. This last visit, I was the ONLY guest in the restaurant by the time my food came. I had to ask a different server to get my server for me because I hadn’t seen her in about 20 minutes. I ordered a second drink from her, and then the entire wait staff disappeared for 30 minutes. I had to walk up to the front to finally get my bill. There were 4 servers/bartenders all sitting in a booth near the front door. As I was paying, the server asked how my visit was (as if she didn’t know that it was terrible). I was honest with her and explained how awful it was in detail. Instead of offering to get the Manager or to apologize in any way, they were rude and disrespectful. When I finally said, “this is unacceptable and I will not be coming back here,” another server snapped, “K...
Read moreI have been going here for 6 years on and off. I always thought the food was great and the service was great. I haven't been there for about 6 months and decided to go again and had the most horrible experience ever. Waitresses were chatting off to the side made eye contact with us then turned their back and kept talking while we were still waiting for drinks. There looked to be only one waitress who even cared about the customers and they weren't even that busy. I had to flag her down several times to get my waitress. There was a lot of flaging down to try to get drink refills to get chips and salsa and finally get our food order taken. When the food arrived my hot plate was so hot it burned all the food on the bottom black. Took some time to get the waitress to even come back around. When she did, I asked for some food that was not burnt. She said she would have to get the manager and just left and did not seem concerned at all. Then when the manager arrived he said he'd cook some for me personally, came back 15 minutes later with food for me with a scalding hot hot plate again that I scraped off into a regular plate as fast as I could just so I could have something to eat and some of the food was still over cooked from the extremely hot hot plate. Then trying to get out of there was a big hassle because you have to flag down people to get a check. Totally unhappy with the service I decided to just pay at the counter where a hostess did not acknowledge us at all. Totally ignoring us for 5 minutes just to serve people behind us acting like we were not there. Hostess came back to grab a squirt bottle and take off and clean tables while we were still standing there for about 10 minutes. Finally our original waitress was close by and flag her down to pay for our meal. We were trying to split the check and she said she had to get a manager again I did not want to wait after everything we had just been through so I paid for the whole check and got out of there. I will not be going back to this restaurant again. Highly...
Read moreWe had dinner with a dear friend of ours tonight. I picked this place off reviews alone.
Sadly, our experience was not what we expected from their reviews. Service for starters was terrible. We had to ask for lemons three times before they made it to the table.
I ordered a beer and the other two guest wanted to order a drink…but they had asked the server if they had coconut rum. It took us three times reminding the server to see if they did or did not have rum….needless to say, they did not have any after many failed attempts. Go figure!
Chips, salsa, and queso…we had to beg to get more chips after the first basket, as our server was too busy to provide them.
Lastly, I am allergic to onions…it sucks. I have to order very bland food to begin with. I have to avoid mostly everything, especially eating Mexican food. I prefaced my allergy to the server and asked for two grilled chicken tacos with just lettuce and cheese, no onions please. She said those were the tacos to order to avoid onions at all costs. Made it through one taco to find an onion in the second….like come on! We had a bad enough time and to end on this is pathetic.
To give credit where credit is due, the store did pay for my two tacos for the mishap. That was nice of them. The musician playing tonight in the bar was great. It was a nice touch to the experience. But it sure did not attract me to give them another try.
We did not have a good experience and all three of us complained how bad the service was. We get good workers are hard to come by now, but this was purely pathetic. We will not be back to 7 tequilas Riverstone. I had high hopes...
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