Okinawa Steak & Sushi — Restaurant in Canton

Really wish there was an option for no stars!! We went there tonight with family and friends we had gotten our salad and when I went to take a bite there was a big piece of hair I had told the waiter and cook and they said they would take care of it for me, well right before getting our food we noticed all of our plates were dirty and covered in green dust they had to get us fresh plates. Fast foward to the end my friend got their check they put the money in the waiter took it to the register put the money into a different bill and brought it back to them and told them this is their bill they needed to pay more, when the manager came over we had explained to her there was hair in my food her words “well did you show anyone at all” I told her yes I showed 2 people they both said they would do something and she proceeds to tell me “well the salad is complimentary with your food when ordered” I asked “with hair in it” she shrugs her shoulders and tells me yes with so much attitude then my friend had told her about their check being messed up and it wasn’t fair to pay more then what they were brought out automatically threatens to call the cops on her for wanting her original check because she didn’t understand why they took her money to pay for what was brought out then was told they needed to pay more without any explanation and not to mention when I asked about the dirty plates the manager herself told me “we had someone come and blow the vents out so there going to be green” and got mad because we didn’t want to use dirty plates. The food was not worth it the service was terrible will NEVER go back poor management and is definitely not up to date with health code save yourselves...

Edit: after continued negative correspondence with management I've lowered my review to one star. I will never be going back to this restaurant. There are many other local restaurant with better food and much better customer service.

I'll give two stars because the food isn't bad and the waiters have always been good. My main complaint is that the food quality has gone down in recent years and that I've had very poor customer service. Their policy is that to get any of their special prices you have to dine in. Usually when I get food at a restaurant I get it to go for me and mom. I called early this year and asked if I could get the 50 percent off hibachi deal if I ordered to go and explained that I needed to order takeout because my mother is disabled. They said they make no exceptions. This is the main reason I rarely ever get food from them. I don't feel like it is fair to be charged double because I get orders to go. Tonight my mom and I really wanted sushi and I knew they had a dollar sushi special on Tuesdays. My first annoyance was even though the price used to be a dollar for each roll and the sushi menu still says dollar sushi, on the side of the menu it says the price is now $1.50. I ordered a lot of sushi, then boxed it up and asked for my bill. The waitress was annoyed and told me this was a one time exception and I was not allowed to do it again. A woman who I assume was the manager actually glared at me as I got my bill. To put it mildly I'm very disappointed in their...

I've been to Okinawa Restaurant a couple times before and It was okay, decent service and quality. My last visit was very disappointing.! It took well over 45 minutes to sit me and a friend down understandably because they had been busy. My issue is that we had arrived tuesday night for dollar draft and sushi at 7:30. As I was waiting I had asked if we would get the dollar sushi knowing It ended at 8:30, she had said if we were sat down by then, we would get it. We finally got sat down at 8:15 or so, waiter took our drink orders, and I asked for a pen to write down which sushi I desired. He didnt come back within 10 minutes so I took it to him... That's a no no in the food industry. He was rude knowing I wanted sushi and them closing the sushi bar soon. Another 15 minutes went by (keep in mind its about 8:40 by now) and he brought over the manager to explain to me the sushi bar was closed. Had the waiter told me that earlier, id partially understand. I was very irritated at this point, so I had told the manager just to forget about it. I don't ask for handouts nor often expect them but deemed it appropriate to get one after that nights service, so much for a discount as the meal was full price and not one discount. Also another thing that was an issue was that they overcrowded the hibachi bar, i was squeezed by people I didnt know. It was a miserable experience to say the least and have no intentions...