Firehouse Subs Riverstone — Restaurant in Canton

I LOVE Fire House subs, but.. I went in tonight at approximately7:45, i was not even sure if they were open as their open sign was turned off. I thought maybe they were closing early because it was Columbus day, but that was not the case when asked what time they were closing, one of the sandwich makers responded with 9 pm, so I informed him that the open sign was not on, , He shrugged kinda grunted and was like , "oh wellI" there was also elderly gentleman who went to go get sweet tea and it was out, he went and informed the cashier , and she said , yeah , we're out of sweet tea.. Did Not even offer to make more even though they had almost an hour and a half to still be open.No one greeted me or said hello or anything.. I said hello to the people making the sandwiches behind the counter.. No response...There were three people behind the counter and they all looked at me and never said word... I asked one of the young men behind the counter. what was the different sizes between a small, medium and a large sub without even looking at me responded" there's a diagram right there" and I'm sure that was the right response.It was just actually how you said it again not even looking at me just kind "grunting " it out. The young lady that took my order was very pleasant and kind.. The other employees there definitely need to be trained better.. When I paid my bill there is an option to leave a tip.. I know it's not a lot but I did leave a 20% tip. WhenThey called my name to go pick up my sandwich.I said to thank You to everyone back there making the sandwiches."Thank you guys , i really appreciate it " Not single one said you're welcome or okay , thanks or even made any acknowledgment at all.. Next time, I will just slide the young lady taking the orders cash.So that way, she doesn't have to share it with the people who apparently have no social training, on how to deal with people.And also apparently have zero manners.. I have been going to this restaurant for years.I was going there prior to them closing.I've been going there since their reopening.. I will never go back again.. They definitely need a new manager.Or maybe even a manager wasn't there.. But a simple hello, and thank you, definitely goes a very long way in customer service, it's especially when you're dealing with the public. There was also something spilled all over the floor with a couple of towels thrown over it, definitely , a zone where someone could have slid and hurt themselves.. I really hate that this happened as again.This used to be my favorite place to go pick up a...

They seem to forget my brownie about 25% of the time, but they seem really understanding and dont give me pushback. So if you order a brownie, make sure to call before the order is picked up or theres a chance it'll be forgotten.

UPDATE Last order was 2 days ago where they forgot the brownie. Just placed a new order and IMMEDIATELY called the store to speak to "Rachel" (girl i spoke to reviously) to remind them about the 2 brownies they forgot on my last order. I sat on hold for over 10 minutes they they eventually hung the phone up. I immediately called back and 15 seconds later, i saw my new order was already out the door, which means still no brownies. The woman at the front register had probably the poorest attitude i've ever heard. She doesnt belong in the food service industry. I understand stores are busy, but leaving someone on hold for over 10 minutes, THEN just hanging up the phone is not service. I was listening to customer after customer place orders, so trust me; I UNDERSTAND! But this could have been resolved with a balance of phone and walkups. I will share this with everyone i know, and I am also contacting corporate in hopes they can re-train the people in that store with ORDER ACCURACY as well as COMMON DECENCY.

I dont care about the 2 brownies anymore. Im just simply never ordering from there again. So enjoy the $5 you took for 2 brownies i never received. It was worth learning the neglegance of the staff and non-existant communication skills.

I WILL NEVER ORDER FROM THIS...

Very disappointed in Firehouse subs. Showed up on my Birthday 7/17 for my free med sub was also going to order subs for the family. The girl at the counter verified my birthday on my driver's license and was going to take my order but her Manager came over and asked if I had the app, I said yes but she denied it since I had not ordered in the app recently so I didnt qualify per the snotty manager. Very dissatisfied as we eat here on a regular basis (Weekly). I just choose not to order in the app unless we are taking it to go. So my last visits were all eaten in their establishment. So just because I hadn't used their app recently they denied me a med sandwich and lost an order of 3 other sandwiches with meals that I would of ordered. Just sad. Where has good customer service gone. For goodness sakes it was my birthday. The Manager actually lost money and a weekly customer over a med sandwich. Very sad. I will now be driving out of my way to the woodstock location as the canton location has lost me as a customer over this. Follow up: Thank you for the apology Jessica but I'm still owed a med sandwich and you didnt even bother to offer that. So no I will not be returning to the Canton location. I expect bad customer service from teenagers but not grown adults in a management position. This establishment has received multiple bad reviews on their customer service, instead of responding with I hope we can do better next time. Do better now and hire better employees and train your current staff on how to treat...