GameStop — Attraction in Cartersville

I have been a Gamestop member since 2017 and have purchased countless items from the company, but never again will I visit this store. I purchased a PC camera on 3 November and asked what the stores return policy was. It wasSHOWN to me that the return policy on accessories was 30 days (open or unopen) return or exchange. So on the 12th of November I return the defective item to the store for a return, as I've already bought a replacement. I was informed that i could only exchange it for an identical item since it was open. The employee referred me again to the store policy on the mat in front of the registers. I asked him was this an accessory and he replied, yes, it's a PC accessory. I said that the policy in front of me says it can be returned within 30 days with receipt (which i had). He informed me that he was only doing as he was trained to do. I said that will not be acceptable as the policy is right here in front of us and this is what i was told when i made the purchase. He fumbled around for about 2 minutes reading the policy and the computer before he said "ah, it's right here ( and points to the fine print that said to refer to the front of the receipt for most current policy). Where in fact it does say that item can only be swapped. I informed him that this was not the policy i was shown when the purchase was made and again "im only doing what I'm trained to do." Here's an idea gamestop, take care of the customers that have supported you over the years. Yeah, you got over on me for $35, but how much in future revenue have you cost yourself? I was appalled at the fact that your employees would spend that much time trying to find a way to get over on a customer than take the time to actually see their side and support them. never again will i visit this location or recommend...

We come to this game stop frequently. Our last two visits there weren’t the best. Joe was unfriendly, doesn’t even smile. Has a very sarcastic attitude. I even noticed it when he was talking to other customers. He doesn’t seem to enjoy his job very much. The first time we encountered him we spent about 25 minutes in the store and he just looked judge mental the whole time, keeping a close eye on my 16 month old daughter making sure she didn’t break anything. Whenever i went to check out he then wanted to try and be friendly asking if she was two and if she walked, like what? You just clearly watched her walk around and run for 25 minutes. This old man came in to buy steam cards and he wouldn’t sell them to him. Said something about he reached his limits. Idk. Customer service sucks. He was mad we wouldn’t purchase the extended warranty, gave my boyfriend a hard...

This place closes early constantly, call before you go. Better yet, don’t go at all.

I went Tuesday 11/21/23 and the attached picture was the sign on the door at 6:15. My first thought was why you needed to go get dinner when you close at 7pm but whatever. I waited 30 minutes because I really needed to pick up an online order, I don’t live in Cartersville. No one ever showed up.

I was able to go again Sunday 11/26/23 and showed up at 7:22pm and caught the guy leaving. They’re supposed to close at 8pm. I explained my situation and he says “you’ll have to come back tomorrow” and just walked away.

I’m not coming back and risking that one of these slackers closed up the store. Going to deal with corporate to have it shipped to my house. I hate to be that guy going to corporate but this is really...