Best Buy — Attraction in Cary

BUYER BEWARE.... and Best Buy please don't bother responding with your typical AI social media response. You have lost a customer. I placed an online order for 2 products, 1 of which was being prepared for a charity event. I ordered online because the website confirmed the local location had both products in stock and one was even on sale! Where here is where the drama begins. I ordered the items at 7 a.m. with an expectation of it being ready same day per the website after the order was placed. I waited all day and never received an update. I even reached out to customer service by web and was told to wait until the following day to reach back out if the order wasn't completed. The next morning I attempted to call the store and had no luck because there is no one to answer anymore it just directs you to text or circles but no live person. The online order status had now changed and said they would email me when the order was ready... but no ETA. I text as the phone suggested and received no response other than we will be with you and feel free to tell us your issue while you wait..... At this point I have a deadline and need to figure out what is going on so I DRIVE to the location, approach the counter and was told sometimes this just happens that I could cancel the order and grab the product in store. Well I thought that is why I ordered it online for pick up etc. I DO NOT cancel the order but go to the electronic department to see if the items are in stock for purchase. I met a WONDERFUL gentleman by the name of TJ who should be promoted to store manager or hired by a company that has more integrity! TJ located the laptop that was on the order and said they had plenty in stock. Well here is where the buyer should be aware... The sale on this particular product ended the day prior (the day my order should have been completed) Honestly I am not sure I noticed the sale ending date on any of the advertisements but either way it had ended and in store it was $120 more than what I paid for it the day prior. TJ speaks with the store manager on duty at the very front and then comes back to tell me there is nothing he can do, they are not able to price match despite the order delay. I ask to speak with this manager and he advises me of the same. He understands my frustration but there is nothing he can do. Now if I would have canceled my order per the agent at the counter 30 minutes ago I would have lost the discount because Best Buy didn't complete the order. It gets better... he tells me there is nothing he can do and he doesn't know when it will be ready. I offer to contact the news and social media for consumer fraud because you held my order until the discount ended and tried to get me to cancel it and repurchase at the higher price. So after alllllllll this the store manager asked TJ to call "bridge" I assume this is there warehouse support and what would you know, my order was up front in 20 minutes ready for pick up. TJ even called to be sure I received the notification .... As someone who never gets upset with customer service because I know they are just doing their job, this was a HORRIBLE experience and I do not recommend this location. The store managers tone was unacceptable, when he knew there was a solution why did I have to come talk to him personally and offer public exposure for you to take the extra mile. As a seasoned manager myself I was appalled. TJ KUDOS! Even though I will cancel my line of credit here and never return I do appreciate your assistance and the charity was...

Normally this is my first stop for anything electronic related. I went to the Cary, NC location today to ask for help on a new graphics card and RAM for my HP tower that’s being used more for work at home. I met an employee named Adam in the computer department today who started asking questions about what i needed and was initially very helpful. Very smart individual. He helped me find RAM and a solid state drive to increase storage, then we began to speak about a graphics card and it went downhill. He wanted to have me do something to my computer that gives the information of what card it needs and done computer language that I didn’t understand. I told him I’m sorry I’m not going to be able to do that because I don’t understand what any of that is. His response, laughter. Now I understood he may have thought I was joking so I explained to him I wasn’t being funny, I asked for his help because the things he was talking about are a literal foreign language to me. He continued to laugh and I told him that it’s insulting to be laughed at when explaining what I don’t know. And asked him to stop. His answer was no it’s not an insult, and continued to laugh. I had my two teenage sons watching me get laughed at, it was embarrassing. I told him I’m done shopping with him and I’d like to speak with his manager. A gentleman named Juan walked by and Adam said - oh there he is. So Juan finished with his customer and Adam told him I needed to speak with him. I told Juan we have an issue with Adam , I asked for help, he explained something and laughed when I didn’t understand. He laughed when I told him I wasn’t joking and was not helpful. Juan’s answer was that Adam is one of his finest employees. I told Juan that if Adam is one of the finest employees I don’t want to know what the other employees see like if your finest employee laughed at people after they tell him we’re not joking. Adam responded with I should shop somewhere else. Customer service is not what it used to be. I’d Adam don’t get that I wasn’t being funny and laughed thinking that I was joking about his foreign language that so be it, but after letting him know it wasn’t a joke and his continued laughter the customer service piece fell off the wayside. He’s human and had the chance to realize I was not joking but chose to embarrass me instead of just giving me the information. If you need help, do your homework and make sure you have all your answers because getting help here is...

The LITTLE black guy with the tough attitude that worked the night of 9/22/23 that sits at the door and wears the gray BestBuy Shirt (possibly apart of loss prevention) is the WORST, his attitude is HORRIBLE, his listening and comprehensive skills are POOR. He truly needs to be TRAINED on how to speak and deal with customers. After I explained what was going on to him NUMEROUS of times he just was not grasping what I was saying and the fact that my name was not on file for pickup and his immediate thought is Im lying, I'm a theif, and was fraudulently in there picking up someone else's merchandise is ABSURD!!! After going back & forth with him for 10 minutes (all I was asking this man is if crabtree store location physically placed the order for me how do I update the pickup person because it was not allowing me to do it in my account. Little tough guy told me I was lying, stores dont make purchases for you, he told me I need to go FIND (why find like idk who it is, I felt he was insinuating Im stealing) whoever the person name is on the account and have them come pick it up like woooow did he really just say that, there was so much more being said its sad) I felt my blood boiling and I stopped, before I lost my cool and looked at another employee and asked IS HE EVEN THE STORE MANAGER? NO was the reply and he pointed to the gentleman that was the MOD. At that point I was confused because in my situation why didnt the cashier get the MOD initially? Why am I speaking with little tough guy that obviously doesnt know ALL policies and what he is talking about but I looked past that So I politely walked away (to speak with the MOD) and little tough guy mouth was still going "I don't know why you talking to him he going to tell you the samething I'm telling you" and blah, blah, blah which HE DID NOT he actually PARTIALLY HELPED!!!! To some it up I understood I was unable to pickup the item because I was not on file for pickup BUT the words of insinuating that I'm a liar, a theif, con artist, is absolutely ridiculous... I HAVE UPDATED MY ACCOUNT I WILL BE THERE TODAY 9/23 FOR PICK UP AND FILING A COMPLAINT, I DID NOT APPRECIATE THIS INTERACTION...