5 minutes after climbing into bed, I heard a loud pop. My PC's power supply had blown a capacitor and caused a short that took out all power in the room. After isolating the source to the PC, I unhooked it and reset power from the circuit breaker, then took the PC to an acquaintance who tried to troubleshoot but couldn't get the motherboard to post.
They suggested FM Computer Warehouse, as their business has used FM for years, so off I went. One of FM's technicians ran diagnostics that day and confirmed the power supply was busted, but that the other parts seemed unaffected. I gave the go ahead for them to install and connect a new power supply, which was affordably priced and from a reputable brand (MSI). They handled it promptly and professionally, going above and beyond by cleaning the interior of dust, reconnecting the front fan (somehow I had disconnected it), and including a spare power cable. They made sure the PC was working correctly as well, by going all the way to the Windows login screen, and guiding me by phone when I plugged the HDMI cable into the motherboard vs the video card, and in my scatterbrained haste wondered why the monitor wasn't showing anything. Easily sorted out with no further issues.
Great attention to detail and commitment to service, so they're deserving of a 5/5 from this customer. Oh, and the diagnostics cost of $30 was rolled into the PSU install cost of $50, so all I paid was $50 and not $80 - plus the power supply...
Read moreOur computer was years out of date and well beyond updating, but we could not find a new computer that fit our specific needs. We found Coply and FM Computer Warehouse by chance when we were desperate to fix our old computer so we could hang on to it a while longer as we searched for a replacement. Coply not only fixed the old computer problem that other repair departments would not even attempt but he repaired it quickly and at an unbelievably low price. We talked to Coply about what we were looking for in a new computer and he understood our needs, offered good advice, and suggestions. After talking with him, we knew he was someone we could trust to build our computer. He built the computer that we had been searching for so long. It is a computer with updates beyond what we could find at any big box or online store. We will not need a new desk top computer for many years. Coply is wonderful to work with. He is knowledgeable, experienced, and patient. He listens to your needs and searches to find computer parts that are perfect for your new computer. We highly recommend Coply and FM Computer Warehouse for anyone looking to have their computer repaired or a new one built. You could not find anyone better! Thank you Coply and FM...
Read moreFirst time trying a local tech store, but was definitely blown away by the outstanding service and hospitality from the staff. Not only were they completely dedicated to fixing/upgrading my computer. They were completely transparent about pricing and possible tips to ensure my computer ran at peak proficiency. What i enjoyed the most however, was the eagerness to keep me in the loop. They showed me exactly what they were going to do to my computer, asked if certain avenues were okay to follow (like if i wanted to restart on my hard drive or keep it with the current format), and then only proceeded after permission was granted. Really goes to show that they are passionate about what they do!
Also i must mention, they totally went above and beyond and worked overtime just to make sure they kept their promise of completing it within the day. People were not kidding when they said they had super fair pricing. Cause i fully believe i got my moneys worth. Thank you so much guys. Computer works perfectly.
(also thank you for the movie, it was super fun to watch...
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