Boost Mobile — Local services in Casselberry

Absolutely TERRIBLE customer service experience Saturday morning. The lady (claimed to be the manager) had the store locked at 11:06am and they were supposed to open at 10am. I was on my phone and standing in front of the store while my son went into Dollar Tree. After standing there (with a boot on my leg) for about 10 minutes, I took a pic of the sign that said "BE BACK/ REGRESA" on he door. After sitting in my car a few moments, I noticed my son walk into the Boost store, so I got out and went inside as he was coming out. I asked for a specific phone , as I knew what I wanted. I didn't want any updates, only a phone and case. After purchasing the phone , the lady started to open it. I asked her not to because I was now about to be late to my son's basketball game in Winter Garden. She got annoyed and told me that she needed to open it and so forth. I became annoyed as well because I did NOT want her to waste anymore of my time than she already did by not having the store open for at least 15 minutes! She continued to interrupt me as I was trying to explain I was already waiting and I wanted my phone ...that I'd already paid for. She refuses to give it to me and started to argue that the store was open and how my son walked in and back out. She didn't even allow me to SHOW her the proof that I was already there and it wasn't open. I demanded a refund, which she refused. So I took MY phone that I PAID for! It was that or I dispute the charge!! I'm not sure what her issue is or how she claims to be a manager but her attitude is trash!! Not only was I late, I didn't want to stand there any longer while she was constantly coughing and clearing her throat! She sarcastically told me "God Bless you" as I left and I just chuckled, she's lucky I was late or I would have said WAY more than I did. I sent the photo to my boyfriend as I was standing there.....note the time! I would NEVER go back there nor will I upgrade my other 3...

I would like to acknowledge Jennifer, the manager of this store for her wonderful customer service skills. I went to this store to get my daughter a new phone plan. The manager, went above and beyond to help me. She spent two hours trying to activate a phone that I had purchased on ebay. She even stayed over-time because I came to the store a few minutes before closing time. She contacted boost mobile customer service several times to get them to help me; however, the phone was locked. She recommended that I called the carrier to unlock it. That same night, I called the carrier and the phone was unlocked. I came back to the store the following day and she was able to activate it. I am incredibly pleased with the quality of customer service provided to me. I recommend this store for your mobile phone needs. You won't be...

After having a rough day and breaking my phone, my husband and I rushed to this location to buy a new phone. We arrived 10 minutes before closing. Jay, the store manager was working and he could tell by my aura that I was stressed. After speaking to him about our options, he stayed after closing to help us. His patience and knowledge was amazing. I am so thankful to him for staying late for us. Jay, thank you again for your assistance and kindness. Part 2 Thanks again to Jay for his assistance with getting my information transferred from the old phone to the new one. This was a process because my screen completely broke and took time to complete. He needed to take my old phone apart and buy a new screen just to get power to turn it on. He did it! Absolutely so grateful for his knowledge, skills...