Arie Crown Theater — Attraction in Chicago

Visited Arie Crown Theater in Chicago. In Feb 24, 2024 with my wife, daughter and son in law. After spending an hour in line to get to the parking garage, we figured the show we came to see would be worth it. The show wasn't bad but our interaction with the Arie Crown Theater staff and company was horrible. My wife who is 70 years old, tripped on the buckled carpet in the balcony where our seats were located. We sat through the last part of the show, my wife tripped coming from the restroom at intermission. She made it down to the ground level. Then we contacted management. They did provide a wheel chair and took an incident report. Our party left that Saturday night, my wife went to Urgent Care Sunday morning. She suffered a fracture of her foot and sprsnged ankle. After three months of doctor visits and PT we contacted Arie Crown's contact insurance adjuster. They just recently sent us a letter by mail to the effect they take no responsibility and are not at fault basically. "What a lousy outfit" Needless to say we will never visit another performance at this venue. I guess the hour long wait to get into the parking lot was a sign of this business' overall dealings. Not professional, you can "SKIP" performances here in my opinion. Just got a response from the insurer for the Arie Crown Theater in Chicago on South DuSable Drive on 6/10/24. My wife had sent in her medical bills for her tripping incident on 2/24/24. Her insurer writes back that they are not responsible for the loose carpeting in their balcony that caused the trip. So, they claim they will not cover medical expenses. BEWARE of this place. Take out a separate insurance policy if you ever plan on attending a function here. This is what you may get as far as treatment. If they respond like this to patrons, What else would they do or...

On Mother's Day, I purchased tickets for my mother and I for the Centre Stage Comedy show. My mother and I arrived early time, and were the first people to sit in our assigned seats.

30 or more minutes into the show, some late arrival showed up, and apparently some people were in the wrong seats. So at least 2 ushers and guests came down the aisle to address the issue, which happened to involve the seat next to me. The ushers stood right in front of my mother and I for 10 minutes, talking loudly and obstructing our view. The woman usher appeared to be,quickly addressing the issue, but then one of the male ushers came up up the aisle after her, and demanded at my mother and I get out of our seats, flashing another guests paper tickets at me, which for seats in the row behind us, 3EE, we were assigned to 306 and 307 DD.

When I brought this to his attention he just walked away with the other guest without any type of apology. As he walked away, I tapped his arm to get his attention and to ask for an apology. He marched back up to me with his fist balled up at his side's, and started yelling at me in front of the whole row for touching him. I told him I that I was just trying to get his attention and requested an apology for his rude behavior and for blocking our view of the shoe for well over 20 minutes.

After he stopped barking, he just shrugged and told me it was just a mistake and that none of it was a big deal, while I sat there flabbergasted. I had been enjoying the show up to this point.

It's a shame that one can't patronize neighborhood businesses on the South Side without having experiences like this. I will think long and hard before I frequent this...

Met with long lines and metal detectors at the Arie Crown theater entrance, six to be exact... three on each side of the theater's doorway entrance. This set-up is new and a complete surprise to me from my last visit a few years ago. The whole set-up from start to finish is very disorganized and complete chaos. I was surprised at the complete lack of structure. Crowd seemed raunchier and rougher around the edges than I've recalled of past. Then again, it could just be the event of the evening was the stage play Set It Off. I had a great view of the stage from Mainfloor seats in Row V. Ok evening all in all. The lines to pay for parking afterward were extra long (again no structure or organization) as there are only five pay machines available nearing the exit. Parking must be paid prior to getting in your vehicle. No attendant is on duty. I’d suggest paying your parking fee when you first enter, prior to taking your seats. That wait, on top of the initial 20-25 minute wait to enter via metal detectors can add up to annoying.

The Play: The Set It Off Play gets points for effort and celebrity. The movie didn't translate into a play well. Sketchy scene sequences, VERY poor prop budget (except the half hydraulic car in the end scene). Audience has to use their imagination for far to much of the play. Tix cost to much for that! I need them to run me back some of my coins, if I have to imagine half of the play’s story in my mind, LoL!! It also did not follow the movie true to storyline. Either get the cheapest seats in the venue, $30 or less or just wait for...