Visited Arie Crown Theater in Chicago. In Feb 24, 2024 with my wife, daughter and son in law. After spending an hour in line to get to the parking garage, we figured the show we came to see would be worth it. The show wasn't bad but our interaction with the Arie Crown Theater staff and company was horrible. My wife who is 70 years old, tripped on the buckled carpet in the balcony where our seats were located. We sat through the last part of the show, my wife tripped coming from the restroom at intermission. She made it down to the ground level. Then we contacted management. They did provide a wheel chair and took an incident report. Our party left that Saturday night, my wife went to Urgent Care Sunday morning. She suffered a fracture of her foot and sprsnged ankle. After three months of doctor visits and PT we contacted Arie Crown's contact insurance adjuster. They just recently sent us a letter by mail to the effect they take no responsibility and are not at fault basically. "What a lousy outfit" Needless to say we will never visit another performance at this venue. I guess the hour long wait to get into the parking lot was a sign of this business' overall dealings. Not professional, you can "SKIP" performances here in my opinion. Just got a response from the insurer for the Arie Crown Theater in Chicago on South DuSable Drive on 6/10/24. My wife had sent in her medical bills for her tripping incident on 2/24/24. Her insurer writes back that they are not responsible for the loose carpeting in their balcony that caused the trip. So, they claim they will not cover medical expenses. BEWARE of this place. Take out a separate insurance policy if you ever plan on attending a function here. This is what you may get as far as treatment. If they respond like this to patrons, What else would they do or not do. BEWARE!