Home2 Suites by Hilton Chicago McCormick Place — Hotel in Chicago

The service was horrible! The service manager Laura/Laurie provides the worst service. I’ve stayed there three times this year and every time I stay there she is so rude. I’m convinced that she’s racists because I’ve noticed the difference in the way she handles any customer of color versus white customers. There have been multiple times I have observed her questioning black customers about the credit/debit cards and wanting to see their card to verify that it belongs to them as if they are using stolen cards, but when she has a white customer she doesn’t ask to see their card to verify that it belongs to them like she does black people. Back in February my children and I stayed there for 16 days and she rented our room out that we were staying in and made us move to a smaller room on the Hampton side that was half the size of the room we had which didn’t accommodate us at all. At my last stay a few days ago I came in and asked for a cart to unload our truck and when she saw it was for me, instead of handing it to me, she slid it across the lobby to me. Then on Sunday we extended our stay to check out the next day. I called down to the front desk around 9 AM to inform them that we weren’t checking out. Ramon confirmed that he saw the new reservation and told me he would let housekeeping know we needed service. My 13 year old went down to the laundry room and the keys weren’t working and she couldn’t get back into the hotel, so the housekeeping manager went down to let her back in. (I love the housekeeping Manager. She is so accommodating, polite and compassionate) I sent my daughter down to the lobby with my passport to get new keys and she had my child standing downstairs in her pajamas for over 20 minutes asking her what time were we leaving when we clearly had an extra day paid for already. She proceeded to stand there and act like she didn’t see the extension for our stay and called security on me because I mentioned the way she treated me versus the white customers. Mind you I was not yelling, cursing or speaking to her in a manner that was threatening. Despite being extremely frustrated, I was very assertive. She was trying to humiliate me and she did in front of a lobby full of people. After she saw we had indeed paid to stay another night, she got new keys, but held onto them as if she couldn’t get the card authorization. She called over another person as if she didn’t know how to do the card authorization then I asked what’s the issue now. She said she needs to make sure the card goes through as if I couldn’t afford another night. I had never been so humiliated and disrespected in my life. Especially with spending $300/night for a room and valet parking. I was going to buy into ownership, but after being treated like I was less than and being judged as if I couldn’t afford to be there, like I didn’t belong, I will NEVER stay at another Hilton brand resort/hotel again. I am booked to stay at a Hilton in Dominican Republic next week, but will be cancelling to stay at the...

STAY AWAY – Valet Tampered With My Dash Cam and My Laptop Went Missing

I travel frequently for work, and this was one of the worst hotel experiences I’ve ever had.

On August 6, 2025, I used the valet service at Home2 Suites by Hilton Chicago McCormick Place (operated by Allied Parking) while meeting with my boss for a conference.

When my car was returned, I noticed my dash camera had been unplugged. When I plugged it back in and reviewed the footage, I clearly saw the valet attendant intentionally unplugging my camera before driving into the garage. Soon after, I discovered that my Apple MacBook Air—which was in the front seat—was missing.

I immediately reported the incident to hotel staff. Their “solution” was to tell me to file a police report. I did—police came, took the report, and confirmed that while the footage doesn’t capture the actual theft, it does capture the valet disabling my dash cam. That alone should raise every possible red flag for any guest considering staying here.

What happened next was even worse—no accountability, no follow-up, no offer to make it right. I was in Chicago for work and had to spend hours handling this instead of doing my job. The complete lack of care for a guest’s safety, property, and time is unacceptable.

If you value your privacy, your belongings, and your peace of mind, do not stay at this hotel and absolutely do not use their valet service. There are plenty of other hotels in Chicago that won’t make you feel like you have to choose between convenience and...

We arrived and checked in easily but received a dirty room. Sheets, pillows, walls, the ottoman, a chair, all of it dirty. Out bed sheets looks liked they weren’t switched, just turned inside out and put back on. We were moved to another room, which was clean. Later in the evening my son and I went down to the pool, there is a cheer competition going on and the hotel is full from cheer teams, they were alllllll at the pool. Absolute chaos, the water was disgusting with floaters all over in jt (looked like boogers but truly idk what it was). It was also PACKED full and it stayed there are only to be 29 people maximum there was probably minimum of 50 there. My son was looking forward to the pool so we had gone in (how I saw the floaties) and I ended up making him get out to leave because it was so full it was dangerous and I was so grossed out by the water. Now it’s 10:30pm and I’m laying in bed unable to fall asleep even with white noise because there is a rooftop bar apparently and it is BLASTING music so loud it’s vibrating the walls. We’re on the 16th floor, I’m not sure how close to the top that is but insane the hotel boasts about being family friendly with a rooftop bar partying until it closes at 1am. Thankfully my kids were tired from our trip so I gave them some melatonin and eventually got them to sleep. But truthfully very disappointed in this stay. It wasn’t cheap either and add parking on top of it, it’s just been a poor experience is never expect...