The Wheeler Mansion — Hotel in Chicago

was to stay here for two nights and booked my room. At no point in booking the room did they tell me that the night I would be arriving there was a Bears Game and the roads to their hotel would be closed. By the time I arrived in the evening ….my uber was unable to get me to the hotel so I had to get out and walk with my luggage for about 3 miles where thousands of game goers were walking in the opposite direction. ||When I checked in I asked about the game and the girl told me she forgot about the game. Yet later in the conversation she divulged that some guests there were staying to attend the game. I then asked if there was any food and she said no but I could order delivery. I asked how if the roads were closed. She said oh yeah that’s right. So now I had to go back and out on foot and walk to find something to eat. ||She asked me about what time I wanted breakfast the next day. I asked why I couldn’t just come down when I was ready. She said that I had to tell the chef what time I wanted food so it would be ready. I said can I call you and let you know whenever I get to my room? She said yes. We walked to my room up the stairs. She made me carry my luggage up the stairs after walking 3 miles to get there and I later found out they had a small elevator for luggage. ||After I got settled in my room I called down to tell her about breakfast. There was no answer. I tried 4 times. I finally went down and learned they don’t staff the place after the last guest checks in so no matter what you need you are SOL because there’s no one to help you. ||Before bed I wanted to take a shower. I ran my water when suddenly I noticed there was not a single towel in my room. I tore the room apart looking all over and there was nothing there. So not only could I not shower before bed. I couldn’t shower in the morning either because they still weren’t staffing the area before I needed to leave. ||Lastly - after the game let out - the game attendees made their way to the street the hotel is on to continue the partying. It was so loud right outside my window I couldn’t sleep. ||After all of this I decided to check out the next day even though I had already prepaid a second night and it’s not refundable. There wasn’t a key drop to be found so I had to leave my key on a desk in the lobby with a note I was checking out which by the way noticed on the same desk was a Manila folder sitting there with my name on it. It was my personal information just out there for anyone to see. ||I expected a call the next day from someone to ask why I left and possibly even an attempt to service recover assuming they care about their reputation or the guests experience. Alas I never got the call. They certainly accepted my money and kept what was not theirs because they gave horrible service the entire stay. ||I would not recommend this site for your visiting needs. There’s Just too many issues here for the amount of money they charge. ||Also in my room the bed was really far from the tv and the tv is...

I was to stay here for two nights and booked my room. At no point in booking the room did they tell me that the night I would be arriving there was a Bears Game and the roads to their hotel would be closed. By the time I arrived in the evening ….my uber was unable to get me to the hotel so I had to get out and walk with my luggage for about 3 miles where thousands of game goers were walking in the opposite direction.

When I checked in I asked about the game and the girl told me she forgot about the game. Yet later in the conversation she divulged that some guests there were staying to attend the game. I then asked if there was any food and she said no but I could order delivery. I asked how if the roads were closed. She said oh yeah that’s right. So now I had to go back and out on foot and walk to find something to eat.

She asked me about what time I wanted breakfast the next day. I asked why I couldn’t just come down when I was ready. She said that I had to tell the chef what time I wanted food so it would be ready. I said can I call you and let you know whenever I get to my room? She said yes. We walked to my room up the stairs. She made me carry my luggage up the stairs after walking 3 miles to get there and I later found out they had a small elevator for luggage.

After I got settled in my room I called down to tell her about breakfast. There was no answer. I tried 4 times. I finally went down and learned they don’t staff the place after the last guest checks in so no matter what you need you are SOL because there’s no one to help you.

Before bed I wanted to take a shower. I ran my water when suddenly I noticed there was not a single towel in my room. I tore the room apart looking all over and there was nothing there. So not only could I not shower before bed. I couldn’t shower in the morning either because they still weren’t staffing the area before I needed to leave.

Lastly - after the game let out - the game attendees made their way to the street the hotel is on to continue the partying. It was so loud right outside my window I couldn’t sleep.

After all of this I decided to check out the next day even though I had already prepaid a second night and it’s not refundable. There wasn’t a key drop to be found so I had to leave my key on a desk in the lobby with a note I was checking out which by the way noticed on the same desk was a Manila folder sitting there with my name on it. It was my personal information just out there for anyone to see.

I expected a call the next day from someone to ask why I left and possibly even an attempt to service recover assuming they care about their reputation or the guests experience. Alas I never got the call. They certainly accepted my money and kept what was not theirs because they gave horrible service the entire stay.

I would not recommend this site for your visiting needs. There’s Just too many issues here for the amount of money they charge.

Also in my room the bed was really far from the tv and the tv is...

Last week we slipped away to Chicago for a few days to see a concert. We found the Wheeler Mansion online and thought it looked ever so wonderful and when we arrived were amazed to find that it was even more beautiful than we could've expected. We travel a lot and are tiring of generic high end hotels, the idea of a boutique inn was appealing and since we really love luxury this was the best choice we could've ever made. We arrived early for check in and were greeted by Roseanne, Stephanie and Deb, they were so friendly and knowledgable and we were soon shown to our beautiful room and then off to lunch at a nearby restaurant recommended to us. On the way to our room we noticed that the attention to detail was everywhere, each piece of furniture, drapery, etc. was carefully selected and shone of impeccable taste and quality. The building itself is lovely, the care and attention that went into restoring this grand lady was evident everywhere, the workmanship in the mansion is of such high quality, no corners were cut, the details are stunning. The woodwork, high ceilings and beautiful windows make it feel just like a castle. The mansion is spotlessly clean and fresh, our bed beautiful and comfortable. Refreshments are available at any time and were laid out very beautifully with cloth napkins, china cups and saucers, a great selection of special teas, keurig coffees and lemon water. We were shown around and told if there was anything at all that we needed just to call the number anytime, twenty four hours a day, our every need was looked after, we were made to feel right at home. Our breakfast was absolutely delicious with fresh fruit, granola and yogurt to start, then a hot breakfast to follow, all of the very highest quality. The location of the mansion is great, in a beautiful, safe neighbourhood, close enough to walk to everything with easy access to cabs and the train. I can’t wait to return in the winter to skate on the outdoor rink in the mansion’s backyard and then again in the summer to enjoy the lovely backyard and the Wheeler Mansion Market. This would be a great venue for a wedding, corporate meeting, romantic getaway, pretty much anything. The owner is wonderful and has put her heart and soul into making this special property as fantastic as it possibly could be. The focus on customer service by Deb and her staff make this great house a delightful treat. On a scale of one to ten I’d rate...