Hyatt Regency Rochester

United States New York City of RochesterHyatt Regency Rochester

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Address

125 E Main St, Rochester, NY 14604

Map

Phone

(585) 546-1234

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Website

hyatt.com

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Overview

#hotelstories #hotelroom #influencedbyorlandojacobs676 #orlandojacobs676 #hotelhell #bleughraleigh #maintenance #fyp #foryourpage #reallybitch

orlandojacobs676

1419

#❤️ #layover #hyattregency #rochesterny #workdayinmylife

flightbiscoff

131

We recently had a one-night stay at the Hyatt Regency Rochester on our way to Toronto. While it wasn't the most exciting part of our trip, the hotel itself delivered a comfortable and hassle-free experience. Location: The hotel is conveniently located downtown, but be aware that things can be quieter on holidays. During our stay (the day before Independence Day), the surrounding area seemed a bit deserted. This wasn't a problem for us since we weren't planning activities as this was a simple stopover for us. Check-in/Check-out/Parking: Arriving by car, we were directed straight to the parking garage for easy access. Check-in was smooth, with the staff acknowledging my Hyatt Globalist status and providing helpful information about the hotel's amenities and dining options. Check-out was equally efficient. Room: Our initial room had a malfunctioning AC unit. We appreciated the prompt attention from the staff who offered to send a technician. However, opting for a room change, we were "upgraded" to a higher floor with a great city view. While the room itself wasn't any different, the working AC and better view from higher floor made all the difference. The bed was comfortable, but the pillows could be improved. Food/Breakfast: They have rooftop bar that seems like it would be a great hangout spot, but it was deserted during our visit. Breakfast was decent, with both buffet and a la carte options. Unfortunately, some items we ordered weren't available. However, the yogurt parfait was a highlight, and the rest of the food was satisfactory. Overall: The Hyatt Regency Rochester is a good choice for a simple, clean, and comfortable stay, especially on points. It might not be the most luxurious hotel, but it delivers on the essentials and provided good value for a category 1 Hyatt property.

Hasby Tanjung

00

My family and I recently stayed here under a family member's wedding hotel block. We were charged about $600 for only two nights (with the special rate!) , which for that price I would expect much better than what we got. I first want to acknowledge that the staff were all friendly and helpful, so I find no blame with them, but the environment was less than stellar and definitely not worth the price we paid! The first issue was the pool being out of order. We specifically called over a month in advance to inquire about the pool maintenance situation and we were told it "would be operational in about two weeks" so we proceeded with booking despite the high cost thinking we could make it a fun vacation for our toddler. Well when we arrived, lo and behold the pool was still out of order and there was no offer for a discount when one of the top amenities could not even be used. Next, we were put into a room adjoining to a group of loud obnoxious people partying all night despite us marking that we were travelling with a toddler. Then, at first glance the room looks fancy, yet as we look closer, we see wall paper peeling everywhere, dust in every corner, disgustingly filthy floor, and the large wall unit near the thermostat separating from the wall. My husband went to make himself a coffee and there was only one hot liquids cup and it was too tall to be used with the provided coffee maker. We later had to move the coffee maker as the outlet it had been plugged into stopped working. There were no washcloths provided and only two towels for 3 guests. The curtain would not close all the way so we were up with the sun each morning (after being kept up til all hours because of the partying people nextdoor). Oh and the sink was clogged and drained super slowly. Also there was no mention of breakfast and parking also being separate charges. I would have thought that a hotel that costs this much and claims to be "the most upscale hotel in the fingerlakes region" would be MUCH nicer than what we got. Attached are a few pictures of our "upscale" room. I feel like we could have gotten a similar or possibly an even nicer room at Motel 6 for a fraction of the cost. Worst part of all this is that a manager was in contact after we completed the hotel's survey and offered to make it right by adding points to our Hyatt account, but then completely ghosted when we replied about such.

Jasmine

00

I am a loyal customer of the Hyatt chain and a Globalist member, and I have always associated Hyatt with impeccable service and accommodations. Unfortunately, my experience this time has been far from satisfactory. Upon arriving late at hotel, my girlfriend and I were directed to our room, which we found to be inadequately cleaned. Notably, there were hairs on the bathroom walls and the room's curtain was broken, which made it impossible to close completely. When we reported the situation to the front desk, we were informed that there were no other rooms available and that the nearby hotels were fully booked. Although we were offered the option to move to a distant hotel, considering it was already 1:30 a.m., we decided against it. Being a Globalist member, I expected the hotel to prioritize addressing this issue. Instead, when I sought to contact a manager to discuss the situation, I was informed that they were too busy and that I would need to seek them out the next day between 8 a.m. and 5 p.m., despite my own hectic schedule. This lack of proactive communication from the hotel's end is deeply disappointing. While I understand that sometimes unforeseen issues may arise, what is more concerning is the manner in which the situation was handled. My partner and I endured a sleepless night in an uncomfortable room, which was further exacerbated by my existing anxiety and stringent requirements for my living environment. Upon returning to the hotel after a long day of work, we found that the front desk manager was unaware of our predicament. The manager promised me 10k points as compensation within 3 days,Its been more than 10 days from the date when the manager promised me about the compensation. They are now ghosting my email and messages. I don't have time to waste anymore.

Heath Liao

00

I had the worst experience at Hyatt. Pro: it was clean, close to the places we wanted to go to like Dinosaur BBQ and the museum of play Cons: - we arrived at the property and the undersheet was horizontal on the bed - there was no fitted sheet exposing the mattress pad - see picture for detail - this is how the bed looked upon arrival - turns out the sheets on my bed did not fit the bed itself, it kept on shifting and the mattress kept getting exposed - this is a big pet peeve of mine and made it very uncomfortable - I complained and asked for new sheets - house keeping remade the bed, but they did not give me new sheets, so the same issue remained -the mattress was very soft and I was sunken into the bed - the walls are extremely thin- our room had a connecting door and we could hear everything happening next door - coughing, crying, chairs moving, babies crying in the middle of the night - Our room was also right next to the ice machine and elevator so throughout the night we would hear the elevator ding or the ice machine make ice - Front desk - at check in they did not tell us about parking and getting a pass that would give us in and out privileges - it wasn’t until I went up to the desk to ask about parking that I was told. Overall I was expecting way better from Hyatt and the stay did not meet my expectations at all. I also expected customer service to do a better job at resolving the issues when they were brought up. But they did not. I will not be staying here again

Winnie Shum

00