Astor on Main — Restaurant in City of Rochester

If you are thinking of eating at Astor on Main, think twice. This restaurant literally served spoiled and moldy food....with a hefty price tag, too. The hollandaise sauce in my order was spoiled, both my husband and son had cheese omelets, FULL OF MOLD (see pictures of the moldy food and our hefty bill!!! ) and despite sitting there for over an hour, the on duty Manager, who saw and heard what was going on, NEVER ONCE even stopped at our table to acknowledge us or any of the problems. The kitchen took FOREVER to make the food, which would be fine if it was edible...but it was not even close to being fit for a dog. To be 100% clear, the 2 photos of the moldy cheese that I pictured are not the only spots of mold, ALL of the cheese and both omelettes were FULL OF MOLD. Truly a disgrace! As a Hyatt Globalist, I am shocked that this type of restaurant would be allowed to operate under the Hyatt name.

The ONLY bright spot was Anna, our waitress, who was the absolute sweetest person ever and I can only hope that other patrons treat Anna well because she seems to be the ONLY person facing off with all of the angry customers who receive horrible food from...

Highly disappointed: We made an in-person reservation well in advance to treat our mothers and wives to brunch for Mother’s Day – with a lengthy conversation with Astor about the menu for brunch on Mother's Day. A couple of days before Mother’s Day, we learned that the restaurant mistakenly booked us for the Sunday AFTER Mother’s Day. After driving to the restaurant (because we could not reach them by phone) to request the change and notify them of their mistake, the manager said that they are now full for Mother's Day and there is nothing they could do about it. This is highly problematic because we are now stuck since most restaurants are fully booked, and our relatives have to reschedule their own plans. Astor really dropped the ball – and we were not offered a resolution, suggestion, or put on a waitlist – only “we are full this Sunday, but would you like to keep the following Sunday.” What??? The food is never greater than customer care, and we had a...

Terrible breakfast buffet Sunday September 7th. The scrambled eggs tasted bitter and burnt but I only saw brown patches no black patches so I’m guessing the bottom was burned and they harvested the non-black eggs from the top of the pan. The sausage links, bacon and potatoes were all room temperature. The pancakes were warm and my server gave excellent service finding me sugar free syrup. As a diabetic I really shouldn’t have full sugar syrup.

I heard from others here for the conference that they had terrible hamburgers and poor service in the main restaurant at dinner. They said they sat at the bar 30 minutes without anyone taking their drink order and then when they finally got to order food it was poor quality “burger disk”. And they were never able to get drinks.

Drifters in the Hilton next door had excellent food and service. I had a huge juicy pork chop with roasted red potatoes. Then the next morning I went there and had a...