The Street Craft Bar & Cocktails — Restaurant in City of Rochester

While in town for a conference, I decided to try Corso for lunch. Lunch opened at 12, and our names were put on the waiting list at 11:55. We were told a :25 minute wait, which ended up being :55 minutes. That was the best part of the experience... The low points were... ordering our food at 1:00 only to sit for another :35 minutes. My friend and I had identical orders (French onion soup and buttermilk chicken sandwich)...the only difference was my sandwich had sauce on the side. When the food finally came out (after the waitress tried to give us our bill before we saw any of our meal), one soup was missing and my sandwich was wrong. The (very bad tempered) Manager snipped at us "Oh, the order is wrong" and started to walk off...I actually had to shout after him to leave my friends food...I got the soup, she got the sandwich. Fast forward another :20 minutes and the rest of our order arrived...with sandwich overdone and the brioche roll burnt to a crisp and my friend's soup was a very poor example of French onion soup with the cheese melted in a clump in the center, pale white, and lukewarm broth We asked for the bill, only to discover that the soup was being charged $3 more than the published price on the menu ($9 vs $6 menu price). When we alerted the manager, who was already unhappy, he blamed the server and demanded the menus be reprinted. We waited about another :15 minutes for us to pay our bill. I paid by card, my friend by cash. My friend should have gotten 14.62 back with her change, and she was only only given $14 cash bills. She had to actually ask the hostess for the rest of her correct change to be given back to her. The server and the manager refused to come near us. We were there just over two hours, the conference was in it's third day, and the restaurant did an incredibly poor job for it's...

Came here on time constraints of 2.5 hours until our concert. No direction as to how to be seated. No idea how to get drink or food ordered. (Spoiler alert: its only the bartender). My friend ordered food. Gave his card. Said they didn't need it, yet. I ordered food, they took my card. My friend said he was confused, so I confirmed his order for him. Still wouldnt take his card, but his order "was in". 30 min later... my food came and was given to.... the front desk? I thought I saw it go by. 15 min later... it was brought back and arrived at my table. Still no order for my friend. Asked another bartender. He said "hes new, he doesnt know how to place orders. You wont be getting your food" 2 hours after arrival. No food. Worst service ive ever received. Nothing to apologize. Nothing at ALL done to make it right. Overpriced. Wouldn't recommend to worst enemy. As others have said 1...

(Winter 2022) - CORSO is the Italian genre bar and restaurant on the main floor of the Hyatt Regency Rochester, New York USA. They serve mixed drinks, cocktails, and many beers from local breweries. Scan the provided QR code for kitchen selections and food menu. The serving staff is friendly and courteous; always service with a smile. It’s a good place to refresh yourself after work. The kitchen for meals usually closes near 10:00 PM. Hotel room service and take out is available from the dinner menu. You might occasionally hear music or dancing from a special event downstairs. Enjoy good food. Make or bring a friend at CORSO! Please remember to tip your server...