Louis Vuitton White Plains Westchester — Attraction in City of White Plains

I would first like to say that I almost never post reviews about places, but how this place made me feel Has lead me to take the time to write this. I am beyond upset. I will walk you through my interaction with this place step by step. I bought two Louis Vuitton bags for my wife for a early birthday because I’m being sent away for over 6 months to the army. I purchased these items on the 5th Avenue store downtown Manhattan (treated great there). I then decided to change one of the items for something better and had my wife accompany me to exchange this item in the white plains Louis Vuitton store. Upon arriving there I was stopped by a lady at the front door telling me that they are not seeing anymore people because they have 2 people on hold and were closing at 7. We arrived there at 6:30 and the store only had 1 customer inside. I expressed to the lady that I traveled all the way over there from the Bronx because this is the only store nearby that I can get to in time.She then said that I can wait on the side to see if she can squeeze me in before they close but was persistently trying to convince me to come another day. What comes next is what really upsets me. Considering what is happening all over the states , I experienced extreme disrespect from the lady at the door towards my wife and I, and to the black people I saw who were oblivious to what just happen to them but I was very visual. I am Puerto Rican and my wife is Belizean. While I waited to get seen a Caucasian lady walked up a few minutes before close wanting to return an item and the same lady that told us that she didn’t have any space for anyone else just told her to wait with no issues. I didn’t think nothing of it and continued waiting with my wife. So now the first person (who were two young Caucasian girls) that were on her list of two showed up and the lady in the front door let them in with no problem. Then the second person in her list comes(white guy) and same lady lets him in. This is when Me and my wife start to get upset. A black lady comes to the store to purchase a bag but the lady in the front did not let her in, instead she brings the product outside In front of everyone to display to the customer. The transaction proceeded and the Lady at the door takes her payment outside in front of everyone. Then a black guy comes to the store to pick up a bag and he was also told he has to wait outside, A male consultant brought out his product and sent him on his way all while being outside the store. After that happens she then takes care of my wife and I under the same limitations of the other black people serviced prior. She brought out the product we were interested in purchasing and displayed it in such a nonchalant demeanor in front of people not a care of how uncomfortable we may be feeling. My wife frustrated just took a quick look at it and said that’s fine to just get out of that situation. So the lady then goes inside and comes back outside to take our payment of the exchange pricing difference.she then takes our payment outside once again in front of people. While she was taking our payment I asked her for the manager and she said she was the manager. I also asked why is it that we are doing this complete transaction outside not inside in a private setting she said that due to the fact that they are booked for the night she was doing us a favor by squeezing us in and assisting us outside. She kept saying that we can be booked for another day to have the full purchasing experience in the store.After i finished my transaction I walked away but continued looking back at the store. As I walk away I noticed that the lady let the white lady who came after me into the store. The lady was just doing a returned but was let in. This is someone who is not purchasing an item like the two black people before me and my wife. This is beyond disrespectful but discrimination clearly. This has given me a bad taste in my mouth that my money and the two black peoples money do not deserve the same treatment as the white people who were...

Not friendly at All! Extremely poor customer service! Employees there don’t even know how to greet customers. I shop at Burberry , Gucci, , Ferragamo’s, Prada, etc. And I always have friendly and outstanding customer service. Not this store! I went to the Westchester mall store I told the lady I was looking for a specific bag and the sales associate was very uncooperative . She asked me to show her the bag. .I asked her if the store have an IPod to show customers the bags that they carry online and her response was “no” which I told my husband it was hard to believe. . I could not believe that the sales associate actually expected me to go on my cell phone and show her the bag I wanted. Not only was uncooperative but rude I had to leave the store. I told my husband that I will order the one I wanted online but since we were going away I decided to visit your other competitors to purchase another bag somewhere else. My husband convinced me to go back to the store and have someone else assist us. So when we returned back to the store I have to asked a young lady for her assistance not her approaching us. When I told her the time of bag I wanted she went on her “IPod “ (unbelievable) I was able to show her the bag I wanted. My honest opinion her customer skills were very poorly and unfriendly also. She already knew the type of bag I wanted and did not go out her to show me other bags similar to the style of bag I wanted. I will never go back to the store. Next time I will definitely...

I recently visited the Louis Vuitton store in White Plains with high expectations, but unfortunately, my experience left much to be desired. The lack of basic amenities such as boxes and bags for the purchased products was incredibly disappointing.

Upon making a purchase, I was shocked to learn that the store had run out of boxes and bags to package the items. For a brand that prides itself on luxury and attention to detail, this oversight was completely unacceptable.

Without proper packaging, I was left awkwardly carrying my high-end Louis Vuitton products in hand, which not only compromised their presentation but also made me feel undervalued as a customer.

Paying a premium for luxury goods should come with a commensurate level of service and professionalism, which was sorely lacking during my visit.

Regrettably, my experience at this Louis Vuitton store fell far short of the standards I expected from a renowned luxury brand. I hope this feedback prompts necessary improvements in ensuring that customers receive the complete luxury experience they anticipate and deserve when shopping at...