SEPHORA — Attraction in City of White Plains

Okay where to begin. First of all, I should have been skeptical when I saw that this was the only Sephora that had available makeup times out of all the Sephora's around me, I was so happy! Little did I know I was gonna come out not so happy. Before the "artist" began the makeup, I let her know exactly the look I was going for and that I didn't want anything heavy or dark, just a brown, soft glam look. I will not say the artists name out of respect but it was truly the worst makeover I have ever received. While she was doing my makeup I asked for her to correct a couple things, like my eyebrows being too dark and the eyeshadow being extremely heavy (even though I had mentioned that I wanted a soft glam) and she just kept telling me that it was fine and not too dark or heavy. When she finally agreed to fix my eyeshadow she only did one or two strokes of the brush and that is all, it made no difference. I think she could tell by the look on my face that I wasn't feeling the look and after that she did the sloppiest corrections ever. I asked her to at least shape my brows and she didn't even blend the concealer, I had a very obvious white line under my brow and then under that was just dark, harsh , brown eyeshadow..what a look. Also important to mention it was my birthday and I had plans after the makeover. When she let me know that she was finished, I had to ask her if she was really finished because I was in disbelief. I got up and looked in another mirror and tears started to roll down my eyes. It was my birthday and I had to walk out looking like a clown. My makeup wasn't blended, the concealer was too light for me, my eyeshadow looked like I belonged in a mosh pit, my eyebrows were too dark etc. I was literally in tears at the store, I stepped to the side so I wouldn't hurt her feelings but I was very disappointed. Even more so when I found out VIB rouge members had to pay for their makeovers, something I was not aware of. I left the store in tears. How can an artist let a customer leave in tears with makeup that doesn't match? I had to go home, wash my face and prolong my plans and do my makeup myself. The moral of this essay is don't get your makeup done here. I would insert a pic but I am way too...

I’ve been a loyal Sephora customer for many years and have always trusted the company to uphold the highest standards for the products they carry. Unfortunately, my recent experiences have been very disappointing.

On multiple visits with different associates, I’ve found the staff to be lacking product knowledge, and in some cases, I even felt misled. During one visit, an associate not only recommended a product that was not suited to my concern, but also spoke negatively about a prestigious, high-end brand I’ve trusted and used for years with great results. She claimed the product contained harmful ingredients and pushed me toward a different item—coincidentally from a brand whose representative was in the store that day.

Experiences like these make it seem as though recommendations are driven more by sales incentives than by what’s truly best for the customer. As a client, I should be able to walk into Sephora and trust that the “skincare experts” will offer honest, well-informed guidance tailored to my needs—not what happens to be most beneficial for the store. Sadly, repeated interactions like this have shaken my trust in a store I once considered my go-to for quality...

I’ve been here a few times. Terrible. Every single time I come here there are never enough employees on staff. And when there is one employee they breathe down your neck and ask you a million times if you need help after you say no. This time I went in for the spring sale I waited 15 minutes and no one ever came to help me when I needed to ask for products. I’m not surprised, there were NO employees in sight. Understaffed is my assumption. I left and went to ridgehill. No one asked me a thousand times if I needed help (I shopped peacefully and they were ready to get all the products I needed when I was ready and asked), no one scolded me for spraying perfume after I got tired of waiting(Sephora has updated their COVID rules, but for some reason the Westchester location insists on having clients wait 10+ minutes to get assistance for fragrance). I’ve been to other locations where it isn’t a problem for me to interact with testers as long as it is sanitized before and after. But not here, get ready to wait 20+ minutes for mediocre assistance if you actually find an employee. And get ready to be HOUNDED for a credit card. Save yourself the headache and go to ridgehill or somewhere...