Emergency Room-Cleveland Clinic Main Campus — Attraction in Cleveland

Watch out for certain second shift nurses if you choose to visit this facility. One of the WORST ER experiences concerning bloodwork techniques and bedside manners of nursing staff that I have ever experienced! I traveled 3 hours to visit this emergency room that was recommended to me and I will never visit this ER facility again! I trusted this ER because I am a patient of Cleveland Clinic's Digestive Disease Institute and find their services highly professional and desirable as a patient. This is NOT the case with the Main Campus ER staff. On November 30, 2020, after traveling 3 hours in severe pain from a suspected intestinal blockage, I was oddly greeted by a male nurse with oversized biceps and an accompanying, short-statured female nurse with blondish hair who both refused to listen to me as a dehydrated patient with small veins due to having no large intestine. I am a long-time, experienced, dehydrated patient who is used to needing 7 sticks before an IV or bloodwork for the last 20 years with no negative reaction or response on my end. I am known as a calm patient that nursing staff appreciates because of my humor and respect and often medical staff think that I am actually a nurse! Brad, the male nurse, immediately tied the tournequette tighter than I've ever experienced in my life. It was aggressive and uncomfortable. At the time, I wondered why he was acting that way. I told him that I was dehydrated and a difficult stick. I requested a smaller-sized needle. He ignored me and used the largest needle, 18 gauge. He jammed it into a brachial area and I asked him to stop. He told me to be quiet and proceeded to ignore my pleas. Because I had been unable to eat any solid foods for 2 weeks, I was weak and starting to pass out. When I noted out loud to the other nurse (the shorter, blond-haired female) that I was feeling sweaty and light-headed and that I was going to pass out, she acted irritated and responded, "Good! We hope you DO pass out so that we can get this done faster!" She proceeded to the other side of the table and started to place a needle in my right forearm. Brad had removed the other mess he had made on my left forearm and was starting in the crook of my left arm now. They both proceeded to jab me with needles in each arm at the same time. I turned and looked into the eyes of the blond nurse on my right and asked why they were both inserting needles. She said so they could get some blood. [Note: the blood samples that these 2 nurses took from me never clotted due to erroneous phlebotomy techniques on their end, so another nurse had to take more blood from me, the same ones a second time]. I told her she was hurting me and asked what sized needle she was using (I typically require a 22-24 gauge due to small veins). She retorted that she HAD to use that size for a CT with IV contrast (Note: I had scopes and procedures scheduled with gastroenterology the next day. I only visited the ER, as per my doctor's instructions, to evaluate my electrolyte level and to receive IV fluids to rehydrate for my scheduled outpatient EGD, Pouchoscopy, and CT Enterography with IV Contrast the next day). She proceeded to jam the needle further into my arm and when I looked into her eyes, I could literally see the sadistic pleasure she was feeling by knowingly hurting me. When I asked for someone to call my gastroenterologist, those 2 rude nurses laughed and snapped, "Where do you think you are? You're in an ER and we have a doctor!" I only wanted them to talk to my doctor to confirm my details. I cried and yelled, "Leave my room" bc I didn't trust them. Finally, a female doctor was able to meet with me and properly take my blood. Four out of 6 of the medical personnel that attended to me that night acted like it was their first night on the job. Two of the nurses acted like they didn't care. I found out later it was the end of their shift. So, they must be "those" types of nurses that enjoy hurting their patients. If you like incompetent, rude nurses, then Cleveland Clinic Main Campus ER will be a perfect...

First time here and I’ll NEVER GO BACK!!!

Let’s start with how this guy came in you could tell something was wrong with him, he was checking in and then said he wasn’t feeling good, said he had to go to the bathroom was in there a while, someone else went to the bathroom and said there was someone who needed help….the cop got up went checked it out….ran grabbed some nurses and a wheelchair….they all went in there and carted him out in front of all of us you could tell he was gone, and black stuff coming from his mouth and nose and his eyes were fixed and he was ghost …then they said he wasn’t breathing and started running with him down the hallway! He died, they came and got family and said they can wait in the family room….. 6hrs later I’m still waiting to be seen by an actual doctor!! There was a lady in a wheel chair with a clearly broken wrist waiting for hours to be seen! It was upsetting a lot of ppl that she was being taken back, but again I’LL NEVER COME BACK HERE!

Then to my personal experience!!! AGAIN I’LL NEVER COME BACK HERE! I have had the worst experience here and will not come back here it is 1:51 in the morning and the nurse (the pregnant one) said well Doctor Valentine never does refills for opiates bc that seems like that’s all that your looking for right after I said, if you had a stronger Tylenol I’d take that i even asked if I could do ketorlac (which is already in my chart!) and she said no then I said I just want something that is going to work that is all, to us that was very unprofessional and that should of never came out of her mouth!! She Doesn’t know me or how high my pain tolerance is! That was completely uncalled for, and I fell disrespected to the max!

Moral of the story is DON’T GO HERE IF YOU TRULY NEED HELP, I needed to go to the ER bc I just had a Hysterectomy was having complications and shortness of breath and they told me I had to go there NEVER AGAIN I’LL CONTINUE TO MAKE MY OWN DECISIONS AND GO...

Cleveland Clinic my daughter had the worse experience in the ED this evening. My daughter had a laparoscopic hysterectomy on May 8th. Today, May 19th around 3PM she began actively bleeding & passing big blood clots. She was advised by her surgeon to go to the main campus ED. We arrived at around 4:45-5PM. The staff was told about her history & that her surgeon told her to come be seen, it was also in her MyChart. In about 15 mins she was triaged & had blood drawn. She was told as soon as a bed was cleaned up, she would be called right back. That was 5:30PM at the latest. Every 45mins- hour we were there, she soaked through a pad & had to change. No one could tell us when she would be seen, so we continued to sit. At about 9:30PM, she was called back to get “updated vitals”. You know you’ve been sitting in the ED too long when your vitals have to be updated!!!!! Any”who”, while she was back there she asked could she speak to a nursing supervisor. The chick comes in & my daughter asks her could she give her an estimate on when she would be seen. Very dismissive she said she didn’t know. My daughter says I’ve been sitting here for close to 5 hours, haven’t been seen & no one is communicating with me, she asked my daughter “what do you want me to do about it?????” My daughter told her to take the IV out her arm so she could go home. She said she would rather sit at home & bleed to death than to continue to sit in the ED, she told my daughter “fine” & walked away. This is totally unacceptable!! The aide named Olivia was continually apologetic for Kathy’s (the RN) behavior & attitude. This is not patient care!!! This was the WORST healthcare experience ever!!! Cleveland Clinic you’ve got to do better!!! World class...