Baumgartner's Furniture in Columbia — Attraction in Columbia

I invested in what I thought was as a sturdy sectional. When a piece of the frame broke they were eager to fix it, but for several hundred dollars in labor alone. When they returned the piece it had exposed batting, was not level, and had exposed staples on the back. They were informed and took the piece back to fix again. I also received the money back for labor since it was an embarrassingly horrible job. Then a foot to my ottoman broke. Split into three pieces from what was a faulty piece of wood where it had been drilled. When I came into the store for a replacement piece I was treated horribly. The associate was talking extremely quick to accuse me of mishandling and I left the store. I would not recommend spending money with them. I am also an interior designer, so I am very upset at how...

Drue at Baumgartner's Furniture in Columbia is the best at what he does. We went in looking for a new mattress, he showed us all the different brands and styles they carried. We settled on a Sealy Hybrid firm. After we got the mattress home and sleeping on it the first night, we did not like the firmness of the mattress. I called and expressed our concern on this. He didn't hesitate and got us the softer version. He even offered to have it delivered to our home whenever a truck was coming our way. Which I ended up traveling to the Auxvasse location and getting it ourselves, because it was our mistake. We love our bed and will be buying from him again in...

Great store, great employees, amazing customer service! I purchased a sofa from Baumgartner's at the Columbia, MO location and had a great experience there. A few months after the sofa was delivered I had a problem and called my sales person who referred me on to the Auxvasse, MO location. I received communication back from Baumgartner's in Auxvasse within 10 minutes of calling them with my issue... unheard of, I know! They were professional, friendly, and incredibly efficient in resolving my problem. I love that we have a locally owned store with great employees and great customer service. Thanks...