Planet Fitness — Attraction in Columbus

Had my wallet stolen, and noticed a planet fitness membership was being charged — I had to reach out to customer service , they said it was this location . I reach out to this location confirmed that the site had in fact been the one used only once (50 miles from where I live) I reached out to the site , let them know that I had a police report to show where my wallet had been stolen, the manager I contacted them more than 10 times still they claim they are going to refund and I should expect the managers manager to reach out to me — he evidently couldn’t care less about correcting this , because it’s been more than 3 months and they continued to charge me another month, and even refused to refund me or make an inquiry for the police report to verify my story . I’m 3+ months trying to deal with this , never got a call back, never got a refund , the site is one I would not recommend dealing with on a customer service level — I recommend if anyone has a problem with the site , change your card information, and put a block on the site from being able to charge you as their priority is to only get as much money out of you as they can , they have no interest in doing the right thing. Update #1 after reaching out over email as per the owners suggestion per this review comment I am continuing to lose hope as I provided the email from communication with the location in question, along with a photo of the review as requested and immediately the first email I got back was asking if I’ve tried to reach out to the site about the issues when it clearly states in the review I’ve made many attempts , and I even provided email correspondence with the location. I will continue to update but I’m continuing to lose hope and become more frustrated Edit #2 I’ve gotten 4 replies from the above email address after I was told to reply , after I submitted this review in the email. I’ve been asked 4 questions that could have simply been answered if they would have read my review including “have you reached out to the site” and “have you spoken to the site manager” I don’t have high hopes that my issue will be resolved because they cannot seem to even read the review to gather information as these questions have already been answered in the review . Update #3 I’ve reached out to the social email that the owner had requested , they didn’t provide any information aside from asking me if I spoke to the site , and how I did so the last reply from them has been 5 days even when I reached out again asking if they planned to respond — still no response , at this point I would say just just stay away from planet fitness at all because they clearly don’t have a concern for protecting the funds of the consumer in cases as such, 5 of my family members and 3 friends have all cancelled their memberships within the last 48 hours , and once they can without penalty 2 more will also be switching to another gym as well, I will continue to broadcast how poorly planet fitness consumer care has been towards me and I will continue to do so until they correct this , which I hope that they do but there has already been some damage done at this point . Update #4 it’s been a week since they last reached out to me , I’ve sent one email every otherday just to touch base with them about any updates and they’ve even stopped replying to emails “Dee” has been the representative that communicated with me the first 3 days and then I never heard back from , this is again a rather disappointing experience and I would continue to urge people to stay away — all planet fitness seems to care about is getting ahold of your money, and then keeping it hostage even if the way they hold ahold of it was morally incorrect . Sadly it’s not worth retaining a lawyer to get the money back and pay triple the amount planet fitness is holding just to prove a point and they know that it’s not going to happen but I will continue to urge people to STAY AWAY. Final update #5 it seems. They haven’t responded in 2 weeks , they simply just stopped...

I hope this finds you well. I am writing to express my deep concern about an incident that occurred recently at sawmill Road gym location, which has left me feeling disheartened and disappointed with the current state of affairs.

As a member who was a part of the Planet Fitness community for years, I have always appreciated the welcoming environment and the professionalism displayed by your staff, especially during Stan's tenure. Under his management, the gym ran seamlessly, and incidents were minimal.

However, in the past three months, I have witnessed a significant decline in customer service, cleanliness, and professionalism at the gym. The incident on 1-1-24 between 12:30 and 1 pm involving a minor disagreement between two guests was mishandled and blown severely out of proportion by not only the manager but also by two new employees, whose conduct was concerning. (The video needs to be reviewed when the manager screams out does anybody else have anything to say and threatens to trespass people just watching the seen she has created) I had nothing to do with the situation simply looked at one person and said they’ve been here two weeks they’ll be gone by February!

The lack of effective customer service has been evident, notably with the cleanliness standards in the massage room, gym area, and tanning beds. Dust accumulation and overall filth have become noticeable, which is distressing given the high standards I have come to expect from Planet Fitness the last few years.

What concerns me most is the discriminatory behavior displayed by some staff members. I have witnessed paying guests being targeted, spoken about disrespectfully, and threatened with trespassing simply for expressing valid concerns about the management of the incident. This not only tarnishes the reputation of your establishment but also amounts to defamation of character for loyal patrons.

I am writing this letter not to criticize but to express my genuine concern and disappointment. The environment that was once inclusive and accommodating has now become hostile and uninviting. As a long-term member who values the Planet Fitness community, I implore you to address these issues promptly and restore the standards of excellence and professionalism that once defined this gym.

I believe that with the right actions, including retraining staff on customer service and hygiene protocols, implementing stricter cleanliness standards, and fostering a more inclusive and respectful atmosphere, we can restore Planet Fitness to its former glory.

I appreciate your attention to these matters and sincerely hope for positive changes that will benefit all members of the gym community. After writing this letter, I was told I was siding with the aggressor, funny the only aggressors in this situation was the employees gabby and the manager lacy as well as The main aggressor, screaming at the top of her lungs was Makiya. I was banned from the gym and not followed up with management. Customer service And management training is subliminal. Do not expect to be treated in any kind of professional manner. This is the McDonald’s of gyms and they are living up to their name. All in all go to crunch or Esporta much better gyms That truly...

I recently had an unforgettable encounter with the incredible Rachel and Libon at the reception of my local Planet Fitness in Dublin. This review is a testament to thier exceptional kindness, compassion, and willingness to go above and beyond to assist me in my time of need.

On a particularly challenging day, I found myself in excruciating pain and desperately in need of some relief. The gym was about to close, and I was uncertain if I would be able to receive any assistance. However, the lady at the reception came to my rescue with unparalleled empathy and understanding.

Despite the imminent closing time, she recognized the urgency of my situation and instantly sprang into action. Without hesitation, she allowed me access to the massage area, ensuring that I could receive a quick but much-needed massage to alleviate my pain. Her thoughtfulness and willingness to accommodate me during those final moments before closing time were truly exceptional.

Not only did she grant me access to the massage area, but she also took the time to check on me and ensure that I was comfortable. Her genuine concern and attentiveness made me feel cared for and supported during a challenging moment. Her willingness to prioritize my well-being above all else demonstrated her remarkable dedication to customer satisfaction and her unwavering commitment to going the extra mile.

Moreover, her professionalism and efficiency were evident even in this unexpected situation. Despite the time constraints, she efficiently coordinated the logistics, ensuring that I could receive the quick massage session promptly. Her ability to handle the situation with grace and composure, all while considering the needs of other gym members, was truly commendable.

This remarkable lady's act of kindness left a lasting impression on me. Her willingness to extend a helping hand when I needed it the most showcases her exceptional character and dedication to customer service. Her actions went far beyond what was expected, and she truly embodied the values of compassion and empathy.

In conclusion, the lady at the reception of Planet Fitness is a shining example of exceptional customer service. Her compassion, flexibility, and willingness to assist me during a difficult time were nothing short of remarkable. I am immensely grateful for her kindness and understanding. For anyone seeking a gym where exceptional service is a priority, I wholeheartedly recommend Planet Fitness, knowing that individuals like her will be there to ensure your experience is nothing short of...