I hired the Bride Bar for myself and my mom for my wedding day and had a horrible experience. I loved the hair and makeup advertised on their social media and website, but my trial hair was not comparable to their advertising or the picture I provided. I expected better for the $1000+ price tag for 2 people’s hair and makeup. Another trial would cost me another $100, despite the fact that I was not changing anything about what I wanted, but I wanted to be assured my stylist could provide what I asked for initially. I also could not back out of bride bar because of their extensive contract and 90-day no-refund policy (I initially asked for a trial before the no refund period, but they couldn’t provide this with my stylist because they wouldn’t know who was doing my hair until 30 days beforehand). The only time I could have another trial that worked for me and my stylist was 4 days before the wedding, so I decided to hire another stylist from another company and avoid any further undue stress.

The co-owner Kristen DeJohn called me and yelled at me for hiring another stylist (despite still paying them for a service they were not going to be providing). She told me that I was unrealistic to have an expectation of only needing 1 trial and that 3-4 trials was totally normal. She told me that it was also unrealistic for me to expect to know who would be doing my hair 3 months away from my wedding day because they have lives, too. She was angry that I would even ask for a second trial free of cost and asked if I had any other input on how she should run her business. I ended up in tears over this conversation. I’ve never had anyone treat me with so much disrespect. Her tone and volume of her voice were outrageous. I never received an apology. No matter how good my makeup artist Erika was, it would never be worth any other bride going through this.