H-E-B — Attraction in Conroe

I hadn't been to HEB in a long time, and decided to go to the location that was nearby. I really liked that all of the fruits and vegetables looked very fresh. I bought some red mangoes that were very large and got a free mango slicer with a coupon that was hanging in front of the slicers. The slicer actually works perfectly!! I was surprised to see so many store coupons hanging in various places. I also bought some sashimi, rolls, and a pokē bowl(which was new) that had berries, tuna, kale, and apples, I think. It had a few other things in it and also had a delicious salad dressing that tasted like it had Yuzu juice in it, which adds a tangy, delicious flavor. Yuzu is a Japanese citrus, I believe. And, the bowl had enough for 2.5 servings. It appears that there are 3-4 different pokē bowls available from the poster on the glass in front of the sushi counter. The man behind the counter was very courteous, offering a slice of a roll he had made, but also asking if I needed anything. The sashimi and rolls were very fresh, and yummy. After collecting a few other coupons, which were all over the store, I tried some samples of chicken that an employee was handing out, along with a coupon for a free jar of salsa with purchase of a bag of chicken. It was actually really good. HEB brand, pre-cooked, pre-seasoned, and has 5 breast cutlets. I finally made my way to the checkout line, too late to realize that the HEB app has umpteen digital coupons, as well as coupons to try some items for free. I saw 3 different coupons for free yogurt; OUI, Yoplait mix-ins, and another type. I signed up for digital coupons, and HEB sends me texts when to check the app for new coupons. Recently, it was $2 off milk, juice, or tea. You can select coupons and then show them at checkout, I think. I haven't had a chance to see how you checkout using the digital coupons. Although I didn't get the chance to use the digital coupons, I still saved over $32 with the HEB coupons, and paid much less than I thought I would, so it worked out great!! I will have to definitely go back to this HEB. It was very clean, and every employee I encountered was very nice and friendly. That was probably the most enjoyable visit to the supermarket,...

I give the corporate office a zero on the supposed to be great customer service at least that is what they announce all the commercial advertisements. I stopped to get gas at this location on 11/1/22 and soon as I gave my car some acceleration it started fluttering and misting very bad. I knew right off that I had just got BAD GAS AT THIS HEB LOCATION 2106 N FRAZIER STREET CONROE. WARNNING DONT GET GAS THERE!! BECAUSE THE LADY THAT I SPOKE WITH ALANA LUCAS FROM COPORATE OFFICE RISK MANAGEMENT DEPARTMENT!!!flat out told that whoever told me that I had bas gas in my car told me a lie. (So professional) YES, THAT CAME OUT THE MOUTH THAT WAY FORM ALANA LUCAS COPORATE OFFICE ASSOCIATE RISK MANAGEMENT DEPARTMENT. MY RECEIPT FROM THE AUTO SHOP SAYS IN FULL DETAIL AFTER $1900.later and being without a car for a week!!! Receipt---- vehicle came in with rough idle and vert bad misting after dropping the tank tech noticed fuel was very clear and no odor of gas present, water was present, all cylinders were not firing due to fuel contamination. WATER PRESENT!!! 😡 Alana Lucas you sure represented HEB in a horrible way and was not profession at all! so, whoever TOLD YOU TO TELL ME THAT NEEDS TO RECOSIDER TRAING FOR ALL ASSICATES ON HOW TO SPEAK IN A DELICATE SITUATION AS THIS ONE. HEB USE TO BE MY FAVORITE STORE NOW AFTER THS SITUATION I HAVE DIFFENETLY CHAGED TO KROGERS WERE THEY WILL TAKE REPOSIABLITY OF A HORRIBLE SITUTION AND NOT HIDE BEHIDE PEOPLE LIKE ALANA LUCAS THAT TOLD ME WHOEVER TOLD ME THAT WAS A LIE WOW!! THSI IS HOW THEY TALK INN THE COPRATE OFFICE BAD BUISNESS I will be filling with the Better Business...

I am absolutely appalled by my recent experience at the self-checkout. While attempting to purchase a keychain, I encountered a scanning issue and turned around for assistance. Standing just two feet away was an older hispanic male, whom also was a manager, so I politely said, “Excuse me, sir, this isn’t scanning.” He looked directly at me, then turned away without acknowledging me. I repeated myself, yet he proceeded to assist another hispanic male customer at the register next to me instead.

I was visibly shocked, so much so, that another employee even approached me to ask if I was okay. I explained what had just happened—loud enough for the manager in question to hear. His response? “Oh, sorry, my head’s in a lot of places right now.”

That’s it? No genuine apology, no effort to correct the situation—just an excuse. As a manager, and someone I’ve seen working at this location for years, I expected far better. Having a managerial background myself, I know the importance of professionalism and customer service, and this response was completely unacceptable.

I love H-E-B and will continue to shop at other locations, but this experience was disappointing. Employees, especially those in leadership positions, should be trained to handle customer interactions with attentiveness and respect. I understand that people have bad days, but blatantly ignoring a customer and offering a weak excuse is inexcusable. I truly hope H-E-B addresses this issue and reinforces the importance of hospitality...