AMC Barrett Commons 24 — Attraction in Kennesaw

A unbelievable horrible experience. Both our visit to this location and then, in trying to relay the problem to management. They sold us ( and others ) tickets to a movie that had not come out yet. The theater was disgusting, and the seats were in bad shape. The arm between the chairs was broken and dangling. The floor was sticky and gross.

The audio started, but nothing on the screen. My son and others had to go out to the concession area 4 times to tell them the screen had gone dark again. On the last trip, a teen from the audience, told us, "they say it's just the ads, the movie will run ok." How did this teen become the AMC spokes person? Why is there no one from AMC, talking to us?? The movie started 18. Minutes late, wrong movie. Still no one from AMC was professional enough to speak to the audience. My son and a few others went out to talk to them again. Another teen audience member comes back and tells us. They can't play out movie, we have to leave. If we want to watch something else we can." Once again, a random teen audience member is now the official spokes person for AMC management ??? As we left the theater, there is a kid handing out free passes. He literally shoved two in my hand. I tell him I don't want passes, I want a refund. He responds " why?" And shoved more passes in my hand. I place them all back in his hand and ask to speak to the manager. He tells me he is the manager. I ask for a phone number for some one above him. He tells me there is no number. Really, AMC has no phones for anyone above a local manager??? Wow that's odd... or maybe he's lying?? This went down hill from here. So the next day I call the the General Manager for the location. I ask why no one from AMC addressed the issue, and it was left to a teenage audience member. The General Manager goes on about how she can't answer to why a teenager told us what was going on. Three times I said, I'm not asking about the teen, why were there no AMC employees addressing the issue. So seeing that the bad management from the night before must come from above, I ask to speak to her superior. Once again, I'm told this time by the GM( wonder where the manager learned it) that there is no number to call to speak to anyone above her. Ends up, if you can operate the internet.... there is a corporate customer service number. Must be new. After I spoke to corporate customer service, ( who were very nice) I tried to call the GM back, and make sure she had the number, but she would not...

Two stars because the staff was friendly, but woof. Where to start?

Ordered a drink at the bar, but they were out of basic ingredients. Fine, not a big deal, but not a great start. Ordered a beer, drank it out of a plastic cup. Classy.

I ordered concessions ahead of time online, great feature. But, the soda machines did not have carbonation and we were told to go get soda in plastic bottles from the cooler. They only had Diet Coke. Did not drink it, waste of money.

My order included candy and we were told to just get it ourselves. I guess we're paying a lot of money for a small amount of candy, why not also get it ourselves instead of getting service?

No butter on the popcorn, which also had a burnt taste and was room temperature. Barely ate any of it. I dispensed some "butter liquid" on the top layer of popcorn, wasn't great. Remember when we all used to say "movie theater popcorn is the best popcorn?" They don't make that anymore. These brilliant CEOs are so good at saving a few pennies.

That's about when we noticed the overwhelming chemical smell in the lobby. We couldn't get out of there fast enough.

Luckily, it was really quick getting into our theater because there was literally not a single person checking for tickets. I guess we didn't really need to buy them online, we could've just walked in.

The ONLY showtime for Nosferatu in IMAX was at 11 PM. This is made worse by over 25 minutes of advertisements and previews, including several overly long advertisements for AMC theaters itself. Hey AMC, I don't need an advertisement for the theater I'm already at. You're not doing a good enough job to have Nicole Kidman tell me how amazing you are.

Up until the movie (finally) started, there were blinding lights on that made us have to squint to watch the previews. This is IMAX, your best viewing experience?

By the time the movie started, the candy and drinks were gone. I could've waited and drank warm beer during the movie, I suppose. Kinda weird how other theaters have found ways around this, you'd think AMC would've figured it out by now.

When the movie was over, there wasn't a single person in the lobby.

It seems every corporation has realized that they can raise the prices, cut down on staff and overwork their underpaid workers, and make their service worse to save money. Gee, I wonder why movie theaters are dying. I guess we'll see how long that...

Notice I have rated this theater at 2 stars. Each star lost will signify a separate problem that I encountered in my 3 hour stay to see the new Lord of the Rings movie with girlfriend for her birthday. Problem number one: My military discount only applied to my ticket and not my girlfriends ticket as well. Every other theater I have ever been to has graciously accepted my military ID as a discount for all tickets that I have purchased. This should have been the case here, especially since there was only a $1 deduction, and seeing as how I was the sole purchaser of both tickets. Problem number two: While preparing to exit the theater I figured I would refill that ridiculously priced $5 icy that I payed for before watching the movie. I was quickly stopped by an unprofessional staff member and told that I was 'not allowed' to refill my icy because that was the theater's policy, nor was I allowed to refill it at a normal drink station. Normally, I would be more accepting towards this since policy creation mainly focuses on mitigating losses, but in this case it doesn't make any sense. A large drink, which uses the same cup size and price, is allowed infinite refills. Also, an icy is more ice than anything else. What is ice? Well, it's also known as 'Frozen Water'. Sorry to hear you couldn't spare me some of that good old frozen water, I'll be sure to let the people refilling their fountain drinks know that a cup full of their coke holds less value than an icy filled with ice. Which shoe-horns right into problem number 3: Coke. How is it that you have a 'Coke shortage' when you are right down the street from one of the largest manufacturers of Coke, also known as THE COCA COLA COMPANY. Hey, don't look so sad, I'm here to pick up your slack. I'll be sure to bring my own coke, stashed away in my girlfriend's purse of infinite space, next time. Maybe I'll even get fancy with it and stick it in the freezer to get that Icy effect, or maybe I'll just go pick a real icy up at a gas station (don't think I wont test the limits of the purse of infinite space, where there's a will, there's a way). For an establishment that makes most of its profit off of concessions, this was not...