It was a terrible stay. The shower room glass door was loose and hanging dangerously. I called house keeping for immediate service but no one showed up. After calling them again an engineer came and the glass door was broken. Luckily no one was hurt. He told me to wait to get a new room. After waiting 30 minutes I called them every 30min. and asked for a porter service again and again. After waiting a few hours, I realized that something was going wrong and requested to talk to the front manager about my matter. But there was no reply at all. There was no chance to take a shower nor use the toilet. No porter came and no return call. After waiting for the porter service and the new room, I couldn't be patient any more. I spent the whole day waiting for the porter service Finally, after waiting over 6hrs, I went to the front desk and talked to a manager George, he said it was my fault that they told me to  pick up the key but I didn't. It's not the fact. I never heard from anyone to pick up  the key but was told to wait for porter service for the whole afternoon. I mention the names of the people who told me to wait in the room. Rex, Lewell, James. I believe you have the recording. Additionally, manager George was rude enough and didn't even want to mention him, His  attitude was rude and almost insulting to me. He would not listen to my problem. He was offering some food credit and to treat me like a kid with a candy stick to compromise the problem.

He really needs training to treat the guests..He really made me upset. He should have listened, apologized, fixed the problem and offered something. Instead he offered something and that's it. Who is dying for a food credit?  Guests checking in at Caesars are not beggars. Please train him to respect your guests. I couldn't sleep that night due to his misbehavior. I felt very much insulted and discriminated against.

There was no access to the guest relations nor guest complaint center.

Veronicca, the manager and she was the only person to apologize for all the inconvenience I had, and suggested that she had waived my whole room bill. But instead it was fully charged. When I checked out, I gave my keys to Rafael the manager and briefly mentioned my situation and he promised to send the receipt by email but didn't receive any but received a full charge. I also mentioned to him that the new room 6304 also had a loose glass door and couldn't close the shower room glass door. I was pissed off waiting over 6hrs of my precious vacation time and having a new room with a loose glass door again. For me it seems you only have dangerous loose glass doors at Caesars Palace. Instead of waving away the room charge which Veronica mentioned..that, you charged me for the room that I couldn't use and put me into a new room with similar condition. I am really disappointed with how you treat your customers. First, I am not willing to pay for the room that I couldn't use for whole day long 6504 and the new room with loosen glass shower door Colosseum  6304, Second, I am requesting compensation for making me and my partner wait for over 6 hrs in the room by giving false information about the porter service. third, Worst services. Response by Rex(housekeeping) was frustrating. I told her about an unsafe and dangerous looking loose glass door but it seemed she didn;t care. She had no idea at all. I had to call back again and talk to another person for immediate repair. I called Lewell at the front desk for a porter service but she said there was no porter service at Caesars. What a joke at a 5 star Hotel ! Finally she corrected herself and told me that she will send a porter right away but never arrived. After waiting  for another 30-45min I called back and talked to James and explained all my situation  and he would send me a porter right away but nobody came. He arranged a call from the front manager and told me to wait for the return call but no one called me. I wonder why they were giving all the false info and wasting me and my friend's precious vacation time. Very disappointed.