GameStop — Attraction in Citrus Park

Terrible experience today at GameStop. I brought all five of my kids and waited in line for over an hour early in the morning to buy Pokémon cards, only to be told that I was the only one allowed to purchase them. The employee said that for my kids to get cards themselves, they would either need to be 18 years old or have their own GameStop accounts — and apparently also show up alone?

I asked for clarification and got conflicting answers: Do they need to be adults? Do they need to be there by themselves? Or do they just need an account? The response I got was that they need to be adults with accounts. That makes no sense. These are kids’ cards. What kind of policy punishes families for showing up together?

We woke up early, waited in line, and followed the rules — only to be told we couldn’t get the cards we came for because my children weren’t technically “individual adult customers.” Extremely disappointed. GameStop should make their policies clearer, and frankly, they should use a little...

My sons and I took in some games and a smart watch to turn in for credit to buy other items. The cashiers examined the watch and said with a broken watch band it will only be $14.95 instead of the $59.99 you can get. So I said if I go out and purchase a watch band and come back you can buy it back for $59.99? she looked it over and said yes. We went into the mall and purchased a band for $20.00 and returned to trade it in. She looked at us and said oh it has a scratch right here it's only worth $14..95. Are you serious!!!! Now we are out the $20 and the $14.95. I am so mad and I can't seem to let it go. What if that was all we had at the moment. WHy would she scam a person like that. She clearly examined it both times and let us believe it was fine. I would really like to see her get fired. I'm sure we are not her...

As a former GameStop employee I'm a little frustrated. I put an item on hold only to have them put the wrong item on hold. That wasn't the issue though. Once they put the wrong item on hold I went to pick it up only to find out they couldn't sell it to me AFTER THEY ALREADY CONFIRMED MY REQUEST TO BUY IT ON THE WEBSITE. When I used to work for GameStop high demand items became available for sale from pre orders 24 hours after the release. I understand it may be a 48 hour policy but for a high demand item? No thanks. I drove out of my way just to be told no. I've never written a negative review in my life but I've never had a GameStop waste my time, gas, or money on tolls just to deny my money. Needless to say I won't buy anything from this specific GameStop since the workers don't seem very good at having their requests...