GOLDLEAF — Attraction in Annapolis

I am honestly disappointed that I have to write this poor review:

Ive intentionally shopped at this location for a years as a medical patient. (Driving from Frederick, MD for the first few years) I usually make large purchases since they are so far but have typically good deals, points and opportunities for cash back via their website. My past few visits have been less than pleasant: to be clear the bystanders are AMAZING haven’t had one that didn’t display top tier customer service. It’s the back office operations that are cause logistical issues, that’s customers shouldn’t have to be subject to. My last few visits there have been issues with the matrix and scanning my order items, online or in person . I Even tried ordering online to decrease wait time in store; I’ve still had to wait long due to having issues fulfilling my order and having to exchange for different items due to their metrics issues( To be clear , NOT out of stock- they can’t scan it so it can’t leave the store) I’m noticing a pattern( which seems VERY suspicious) when my orders are of a larger dollar amount like $500 or more when ordering online they full fill it in store but mark it as cancelled/ “dismissed” on their website. That wouldn’t necessarily be an issue however, I like to keep track of my strains and the effects, especially when I move to fast a throw the packaging away or forget to log it right after my purchase. I also REALLY love the Jane cash back rewards! When the order is marked as cancelled, I can’t review my purchases and I’m also not getting my Jane cash back rewards.

I place and picked up an order Friday 6/10/25; they had metrics issues, AGAIN, I even verify with the budtender that they would mark my order as pick up and not cancelled so I can get my rewards. She unfortunately didn’t give me the correct information. ( I don’t blame her fully)

I’ve been calling every other day this entire week, since Monday. One manager, gaslit me a rushed me off the phone telling me that they aren’t linked to Jane,but he will look into it and call me back. they LITERALLY are Linked, why else would I put my information in to receive cash back?? I know because I’ve gotten my Jane cash back rewards before when ordering at this dispensary. Called again; the managers were inaccessible due to being In a “managers meeting “ was told they have my number and I would get a call back, it is now Friday 6/27/25 12:45pm I haven’t received a call back or an explanation why my orders over a certain dollar amount are marked cancelled after I pick them up, nor a resolution for my Jane rewards.

Funny thing is, the items that were eligible for Jane rewards on the Gold leaf website no longer has the Jane Star next to it. Lucky for me I took screenshots because of shady stuff like this! I was due $60+ is rewards. I calculated my order around the cash back and decided to order more BECAUSE of the cash back and now I’m being ignored and no one is responding with a solution.

I’ve sent so many people here, medical patients and recreational. I’m not a fan of shady business practices and false advertisement.

I welcome management to actually reach out to me to rectify this error on Gold...

I have been going to Goldleaf for about a year now. I have had both good and bad experiences.

The Good- they have a wide variety of flower, good sales- especially around holidays, MOST budtenders are knowledgeable and friendly, super fancy store (It reminds me of the club from the movie Night at the Roxbury), bathrooms are cleaner than most upscale restaurants and management will make things right as much as they can if they mess up.

Now, the bad and i have only noticed this since the start of 2025- The selection of flower has seriously been lacking- they used to have countless brands and strains with equal high thc and terps, but now I have noticed they mostly only have Grassroots and Fade with much lower terps in the 1-2% range. Rarely will you find anything in the 3-4% range. Most other spots have high terp flower in stock and on sale. It really depends on the quality of the budtender. One female budtender recently knew nothing, rushed me, keep bringing out the wrong flower I didnt ask for, then acted like I was trying to steal when I moved the jar around so I could see the test results on the back. Another removed the sale price on the flower so I could use my points, but I only really saved $15 instead of 30 doing that. Wait times- I have been there with only a few customers and countless budtenders present and they have literally taken others that came in after me although I had a pre order and was there 5 to 10 minutes prior. Lastly, check your order before you leave, no returns after you walk out. First time this happened, it was strange the budtender brought my pre order out to the front where the have the roll ups, rang me up there and gave me a 14g of the wrong strain. Second time gave me the right strain, but wrong batch, thc was like 4% lower and terps were like 1% lower. I caught it the 3rd time. The really shouldn't have multiple batches of the same strain and brand on their site at once...it's confusing to the customer and budtender if they aren't paying close attention.

One other small thing, please create and option so the customer can search by terps...high thc flower is nothing without high terps.

Overall Goldleaf was GREAT, is now pretty good. I will still go when they have deals, I just wish those things above would...

I used to frequent the store and enjoyed the experience but after my recent visit a few weeks ago thats now changed. I was accused by the manager Ricky of not paying for a product that I purchased in store. During a prior visit I received my items from the budtender with receipt of transaction, and was wished a great weekend as I was escorted out. I visited the store again after that days later and purchased with no issues. The last visit was awful. Ricky approached me at the counter during my checkout alleging the point of sale device they used through verivend “glitched” from months ago that resulted in them “not actually” getting funds from the purchase. He told me to go look through my bank accounts and pull up the transaction to prove I had previously paid. I seriously thought he was joking at first, but he was not. He could not provide me any details other than the general receipt from the purchase which of course did not show the approved, completed, paid transaction and details regarding the completion of purchase. He said they flagged my account and there was a list of “others”. We know there will never be a moment a dispo would allow a customer to leave with a product without paying for it. Ricky refused to service me until I paid this “alleged uncollected” amount. I as a customer should not be treated this way and accused of basically stealing. If a business sales a product to a customer and an issue take places with the vendor processing the transaction after the customer has paid and departed it is distasteful to ask the customer to cover an “alleged cost” especially months later.

They told me I could not come back, but yet called me to offer a free product and to visit them for my birthday about 2 weeks ago, very bizarre.

This was unprofessional and very inconsiderate, and if this is how customers are treated,...