Grizzly Ridge Tube Park — Attraction in Big Bear Lake

The slide was fun, but ... We prepaid for tickets, so getting the tickets didn't take too long. After getting the tickets, we got in line to get a tube. There are not enough tubes for the number of tickets they are selling, so we had to wait quite a while to get a tube. The lady took the tubes my son and I grabbed because there were 5 people in front of us who weren't listening to the instructions to get a tube. The ride up the moving walkway took almost 10 minutes. Then we had to wait in the long line at the top, because they send all 4 lanes down at the same time, so if someone at the bottom is taking forever to get put of the lane, everyone waits. It took almost 30 minutes to get our 1st ride on the slide. When we got to the bottom, we had tonget in another line to get a tube again. We only did 2 runs for the supposed 1.5 hours. They closed the walkway back to the top about 10 minutes before the end of our time so when we got down 7 minutes before the end of our time, we were told "thank you for coming". Don't spend your money here. If you do go, definitely buy your tickets in advance. The people who bought at the window only got 1 run.

Go to Big Bear Snow Play. We went there yesterday. We did 10 runs in the first 2 hours. There is no time limit. There are no...

Update Haylee contacted me via email and offered a credit. We appreciate her kindness and professionalism.

DO NOT COME HERE!!!

Booked tickets online and went to get our tickets and I didn't have my physical CC with me (just a photo). The girl at the booth said I could get a refund and when I called they won't give me a refund!!

They need to put in clear writing BEFORE the checkout button stating that you need an ID and CC in order to get your tickets. It is at the BOTTOM of the page after the checkout button. This place is a scam. Who wants to keep people's money for a service that was not provided?! Such a SCAM! I'm guessing this issues happens a lot. Disgusting that places like this want to keep people's hard earned money.

We went ahead and bought more tickets because we thought we would be able to get a refund and the tubing was horrible!!! So slow and boring. Couldn't even make it down the hill because they are so slow. The people working there are rude.

SAVE YOUR MONEY AND TIME AND DO NOT GO HERE!!

TERRIBLE CUSTOMER SERVICE.

WHEN I ASKED HER WHY SHE WANTED TO KEEP MONEY FOR A SERVICE THAT WAS NOT RENDERED SHE WOULDN'T ANSWER THE QUESTION. GREEDY...

For the price you pay it isn't worth it, I paid for the standard hour and half. When we made it up there we waited ten minutes for the moving walk way to start. When it started moving again my family got on it for it to stop for another five minutes, we made it to the top and were able to get a run in. Once at the bottom there was a little bit of a if a line. Not a problem but the moving walk way kept stopping and it would take up to ten minutes each time. I decided to set a timer because I was curious if this was actually worth the money we paid. On average we waited 20 minutes per run. Given the price you pay I think they're are better places. We only got 5 runs. In 90 minutes. Then right at our time they told us last run. You'd think with all the technical difficulties they'd give you a little extra time. Just wasn't worth it in my book. I'd give it one star but some of the staff was pretty friendly. Anyway when it comes to tubing we'll go somewhere else...