H Mart Suwanee — Attraction in Suwanee

Recently I bought 2 boxes of white peaches for my family and a friend at the Hmart in Suwanee, GA. We tried the peaches the next day but the insides of all the peaches were spoiled and inedible, and we had to throw the entire box away. We called customer service and talked to the produce department manager. The manager was extremely rude and dismissive, arguing that that could not be the case and they hadn't received any other complaints. I offered to send pictures of the peaches and receipt with timestamps as evidence, and explained that we lived 1.5 hours away and couldn't make a trip easily, especially in a pandemic, but he refused. He accused us of purchasing the peaches from another store and insisted on us keeping the boxes in the fridge and bringing them to the store. He even hung up the phone while I explaining it'd be difficult to store 2 cases, especially in this hot summer. I asked for the store manager, who listened and told me he'd give us a refund if we just brought the receipt. About a week later, I went to the store. The store manager was off that day but the PD manager was there. He overheard me while I was talking to a cashier and approached us. Again, he was extremely dismissive and hostile. He didn't even address me directly, just told the cashier to refund only 1 box for less than what I payed for. He said I had bought the peaches when they were on sale 2 weeks ago, even though the receipt clearly showed I bought them for more only 1 week ago. Eventually, the cashier refunded me for both boxes because it was evident I was telling the truth. I would've liked to get an exchange but got a refund instead because I didn't want to give them my business. The attitude of the manager was unprofessional, and disrespectful, and he simply lacked human decency. The experience was horrible and I wish the store manager would've talked to his colleague to improve customer service and...

I would give it zero star or even negative star rating if I could. I was at the fish counter. I asked for a particular kind of fish. The guys there who were standing and chatting to each other did not seem interested. It was surprising since there were no customers at the counter. When I asked them again they said that go to Indian store. It was extremely offensive to hear that. When I asked for the manager these guys said that the manager was no there. When I asked again they started yelling. There were two guys. I went to the main check out counter and asked for the manager and the lady appeared that she pretended she did not understand what the word MANAGER means. I left the store never to return back again. It is surprising that businesses like this are able to run with this kind of discriminatory customer care attitude. I understand that English is not the first language of some of these guys working in this store but not having access to the manager is...

Super unpleasant experience.. The old woman selling “mandoo” near to cashiers needs to quit her job. She was just super rude to my husband. Korean mandoo is one of the reasons for us to go Hmart every weekend, that is why she remembers my husband and our kids?? My 3yo boy likes to taste a small piece of mandoo and let people taste the food there is the reason of the table I assumed??? My boy demanded to pick one piece, the old woman complained my husband “you never buy anything” while I was lining up at the cashier. How dare she say that to my husband?? My husband didn’t pick up any of her precious mandoo in front of her, because I am the one put things into the cart as Korean knows better than a foreigner what to buy at Korean Supermarket?? Even though we didn’t buy anything today, she should not say anything like that way to the customer. If you dont like people to taste what you sell, please dont be there to trick people, especially kids. This is...