bb.q Chicken Suwanee — Restaurant in Suwanee

LEFT FULLY UNAPPITIZED. My family and I are not usually ones to have issues when we are out and we have been to this place more than once. Background information, this particular facility does not sell kimbap which we were aware of. So we had planned to bring a pack of kimbap into the restaurant so we are able to enjoy it as well as the 3 huge orders of chicken wings and toebokki that we had order from them. After 20 minutes of ordering our toebokki , it had came out but not the chicken wings so we started eating that plus the kimbap we brought. Our waiter for that table had came over and saw the kimbap and told us about the policy of no outside food and as a family that owns a business ourselves we understood and put it away. But I guess not fully away as they wanted it. After we put it at the end of the table the manager came by and told us the exact same thing that our waiter told us so we said okay and put it down on our booth. The manager still felt the need to stand there and watched us uncomfortably for a few seconds and had the audacity to suggest us for him to take it. As costumers, how are we able to enjoy our time together there if the manager puts pressure on us the way he did. We had no problem with their policy but more of the way they were treating us. Bombarding us countlessly after we listened the first time doesnt keep your paying costumers appetized. Then again we are not a family that are easily irritated but this left us upset. Not to add, the 3 orders of chicken wings still did not come out yet and by this time we all did not want to stay in this pressuring feeling of a place so we asked to cancel the orders that had not come out yet. THAT DID NOT COME OUT YET. The manager told us he wasnt able to because it was already in the fire. That doesn't explain the 30 minute wait after having to pay for the food that did not come out. After knowing the frustration they caused us, they still...

Briefly, I think this restaurant would be a good choice if you want to try Korean-style fried chicken, but you must provide your phone number and name to place your order. When I entered the restaurant, if it wasn't dine-in, I just needed to go directly to the front desk and order. I wanted a whole chicken for to-go, but there were so many different sources. A good thing is that there was a half-and-half option, so I ordered 2 different menus as a half-and-half option. I ordered a whole chicken with Golden Original and Secret Sauce, which, the cashier told me, are the most popular dishes at this restaurant. I was informed that it would take about 25 minutes for the chicken I ordered to come out, so I came back 25 minutes later and brought home the chicken I ordered. The Golden Original chicken was crispy and had a slightly sweet taste. Secret Source I thought the chicken would be soggy due to the sauce on the outside, but I was surprised at how crispy it was. And the sauce was sweet and slightly spicy and so delicious. The free picked radish was also delicious. I wish they had provided a little more radish when ordering whole fried chicken. Next time, I wanted to try fried chicken with different types of sauces. But next time, I'll order in advance over the phone so I don't have to wait 25 minutes.

There is one thing that I do not like and that should change asap. What confused me about the ordering process was that I was "required" to provide my cell phone number with my name. Providing a cell phone number is usually the customer's choice, but I found it a bit unpleasant that this restaurant "requires" it from all the customers. I hope that they will be aware that forcibly requesting personal information can be a legal issue and that this policy will...

This place is a hot mess. I take my son in for dinner tonight, excited to try this for the first time!! We order and sit down and wait. Food comes up, I get it and proceed to sit and eat our meal. Minutes later I’m confronted with three employees telling me I can’t eat there and I have to leave. I asked them why is it okay for the asian family over there to stay and eat or the party of asian teens on the other side to stay and eat? They begin to tell me that I ordered my food to go and I’m not welcome to stay. I could understand this policy if they were slammed but the place was empty, it’s 9:30pm at this point so I assume they want to clean and I’m in the way. I let them know the cashier never asked me if I wanted dine in or take out when I ordered our food so that’s on YOU. You need to consult with each other behind the line before you attack me while I’m eating and ruin my son’s meal. He was mortified. I BOLDLY let you know all of this and that I, THE CUSTOMER, deserve the benefit of the doubt and that you can go away now while I finish my meal in peace at the table I’m already sitting at and that I will NOT be leaving! I had read similar reviews before I frequented this place and this to go policy is absurd. I don’t know your customs in Korea but in America this is NOT how you run a business. Let customers sit if tables are available and it’s not during a rush. You never know, we might order a few beers and something else to eat making more money for you! Avoid this place at all costs!! It wasn’t worth the $48 and the horrible customer disservice. We’ll take our...