Interior Gardens Las Vegas — Attraction in Spring Valley

3/20/2021: Refunded and received apology directly from manager, changed to 4 stars.

I saw the wonderful reviews of this place and gave it a go. However, Ilena Yarbrough, “principal” owner, is absolutely uncourteous and clueless. I am all for supporting local businesses and I knew I was going to at least make one purchase first visit. The gentleman inside was nice and I appreciated that he never pressured me to buy anything. He stayed on his phone behind the counter. I had my eyes on a Calathea Medallion that was pricier than other stores, but had thicker stems (previously also purchased the plant from a big box store). There was about 4-5 of them for me to choose, and each one had a little browning or cut off leaves, which was understandable because these plants are one of the pickiest, I own several. However, I had my eye on one specific “Medallion” (It resembled more of a Roseopicta) and asked the gentleman if he had any other, since this one had several leaves that were cut (to cut of the browning). Unfortunately, he explained to me that this was due to transport stress, and he could at least help me trim off the parts. This was very nice of him, but of course I would not bother a worker with a task like this. After taking several looks around, I bought the Calathea because it did have several new growths coming in. My plan was to come back another day and buy the snow Queen pothos I had asked about. I knew my boyfriend would insist paying and I therefore chose the less expensive plant this trip. When I purchased the calathea in store, it had four new leaves growing, two that were beginning to unfurl and two were still tightly wound. The gentleman also told me it was just watered, so I figured the plant should be healthy. However, on the THIRD day in my house, I noticed progressive browning at the tips, but did not pay much attention because I figured I was just being picky. I had placed the plant near the other Calatheas I own, but I soon realized the transplant stress the plant had was more than it could handle. In fact, the moment since I brought the plant home, the healthy leaves deteriorated. I’d like to think that it wasn’t in the store like that.. but I am not so sure. Three weeks in, the growths are same size, but crisped. Two leaves were originally unfurling, but never progressed. In fact, they have began to dry up. Each leaf right now is getting wrinkly, and dying. One even fell off. The plant came in peat moss very wet, so I only watered after using a moisture meter. Minimum humidity 65%, indirect lighting, distilled water, and given the plant time to adjust, but clearly I had purchased a sick plant not at fault to the store, but to the growers. I therefore messaged the store. Ilena responded ignorantly. She told me to water with tap water and that “distilled water is never an option.” I mean, if she truly knows what she sells as she advertises, you would AT LEAST know this common requirement of Calatheas. They can not handle tap water let alone VEGAS’ HARD water FYI. The remaining part of the email reads “unsure how much water you’re giving it but it’s important to allow the plant to acclimate and water deeply when necessary. Is adding extra humidity necessary?” That’s the first requirement of this tropical native plant! She is clueless and concluded with “The customer must accept responsibility for the decisions they make once ... Don’t overthink the care. Plants in the home shouldn’t be complicated.” Ilena, I would LOVE to not “overthink the care,” but you have decided to sell a sick plant and not take ownership, let alone give made up advice. Sometimes, the owner “must accept responsibility” and a customer isn’t as incompetent as you suggest. It is quite clear if anyone followed the tips you gave, we might as well hand you money for free because it surely would have hastened plant death. Ignoring my response where I respectfully question your “tips” truly lacks basic customer service. I am not asking you to gift free plants, I am asking you to use common sense as a...

This place is literally house plant heaven. I was making the mistake of going to places like Star often for house plants and very often leaving empty handed and sad. Relied a lot on my road trips for work to California and Arizona to hit their nurseries to bring stuff back home.

After following Interior Gardens on IG for so long, my friend and I decided to finally come check the store out the day the reopened after the holidags. We found ourselves walking around in circles for at least an hour, struggling so hard to decide what we wanted (we literally wanted the entire store). All the plants here are beautiful, mature, and insanely healthy. Just the Ficus Audrey she got was a struggle. They only had three, but figuring out which among the three to get was so hard because they were all perfect.

Customer service was great. Insanely fast to get everything wrapped up and they were already anticipating helping to carry stuff out without us asking. They really knew their stuff too when it came to quick pointers on how to care for everything. They even handed us a few free orchids when we were leaving, just because.

We love this place so much, it's only maybe two weeks later, and we're already back. Sitting out front waiting for my friend to get here now!! Haha. New Interior...

Had an AMAZING experience in the store, the worker was very helpful, very knowledgeable about the store, plants, etc. It's not very helpful not having a phone number to call the store at for contact about deliveries. I was also told I would receive a phone call when the delivery would be on its way but I never received the call to be at the house on time, and the delivery person was also very rude to someone that was at the home to answer them dropping it off. I had messaged Interior garden's Instagram page because of the lack of phone number to call with these issues and I was just told that they would pass it on to management with no end of someone reaching out. I was disappointed about the delivery service when the store was amazing with customer service, beautiful and very in good shape plants. I would recommend the store, maybe not the service...