Kaysi Beauty — Attraction in Columbia

After some thought and multiple visits here I’d rate this place a 3. They have an awesome selection of products and the layout of the store is dope. But I have to dock a couple of stars simply off of the fact that they don’t offer returns. They started off saying it’s due to COVID-19, but you’d think after vaccination rates increase (and the utilization of disinfectant — duh) they’d be a little more flexible with this policy. I understand not EVERYTHING should be returnable. But if something is unopened or barely used, why not? You can return the same hair products at Ulta, Sephora, Target (all that are in within a couple of miles of this place) so they really seem like scammers. I intended on purchasing Mielle’s Pomegranate leave-in conditioner for instance and accidentally picked up the wrong product. If you know this line from Mielle you know they’re packaging looks the exact same for every product. When I got home I took one pump and quickly realized it wasn’t the leave-in and sadly I couldn’t return it. Waste of money. Similarly, I’m a brow artist and saw they started selling GiGi products including the wax warmer. I asked what return policy is for this since wax warmers can be faulty and don’t always heat the wax properly. The associate told me apparently the return policy applies only for some of the hair/wigs they offer. But other than that, no exceptions. I find it really shady that that’s the case with this place. If you’re not sure about what you want to purchase and looking to experiment with new hair products in particular, I’d recommend going to Ulta, Sephora or Target that are all down the road from Kaysi Beauty, or try Amazon Prime all places where you’d actually be able to get your money back if a product doesn’t work well for you. Purchase from here at...

On the evening of October 3, 2023, my three daughters were Racially Discriminated Against, I sent my three daughters ages 12, 13, and 17 into the store for some products. My daughters were looking at the wigs the 12 and 13 year old while my 17 year old was finishing the shopping. My 13 year old touched a wig and was asked not to do that. The wig consultant called the manager Michael and he became very aggressive with all three of my daughters and proceeded to ask them to leave the store after they paid for their items and they did. Michael’s behavior towards my daughters was so aggressive that my 13 year old came to the car crying. I have been a customer of this store for a year in half and all of the managers and staff prior to Michael have been very helpful, so I was surprised this happened. I then proceeded to enter the store to communicate with Michael as the manager to see what happened, he was very loud and screaming at me before I could get an understanding of what happened. He then proceeded to call the police instead of having an effective conversation about what happened while my daughters were in the store. We were 4 African American individuals approached and screamed at by this white male for no justifying reasons. I am reporting this now to the owners of Kaysi in hopes that this manager will be removed or is trained to have better communication with his non...

Good selection of hair products and most staff appear nice and helpful. However the assistant manager was quite unhelpful during my visit. It was my first time purchasing hair products and the young lady I had spoken to earlier in the day told me (after I specifically asked) that I could return the item I got within 15 days for EITHER refund or store credit. Based on this, I purchased extra items just in case. At the end of the day I didn't use it all and had to return the unused, unopened stuff. But the assistant manager kept on pointing out that I could only get store credit despite my explanation to her that I was told otherwise earlier in the day. She pretty much became rude at some point, and with an i-don't-care attitude stopped short of telling me I was lying. Now, I generally expect courtsey as a customer, and don't disrespect folks even when I feel disrespected. I'm showing my displeasure with how I was treated by writing this review. As a store owner/manager under these circumstances, you should apologize for any misinformation or misunderstanding on your store employee's part, and offer a one-time time courtsey/exception if possible, not blatantly indicate to your customer that you think they're lying. I felt insulted. Not sure they'd earn my...