Menchie's Frozen Yogurt — Attraction in Dr. Phillips

UPDATE: What makes this situation even more outrageous is the response they left under my review. Maybe this woman isn’t the official “owner,” but she acts like it — and she clearly works there. If this is how their staff behaves, it’s even more disturbing. Let’s get something straight: my so-called “behavior” was simply trying the handle of a restroom that had been “occupied” for over 10 minutes with no response, and then asking the cashier if it was locked. That’s it. The actual unacceptable behavior was this woman screaming at a very pregnant customer who urgently needed the restroom, humiliating me in front of everyone, and now the store doubling down online instead of apologizing. And reading through other reviews, I see this is a pattern — every single complaint gets brushed off with the same arrogant response of “we’re glad you won’t be back.” That’s not customer service, that’s pure hostility. The way this location treats people is disgusting, and I will be reporting it to corporate. No customer should ever be talked to like this. —————————————————- If I could give ZERO stars, I would. I am very pregnant and urgently needed the restroom. The door said “occupied” for over 10 minutes with no one coming out. I tried the handle — nobody responded, nobody came out — so I then asked the cashier if someone was actually in there or if it was just locked, since many places do that. He gave me no clear answer. A few minutes later, the OWNER comes out and immediately starts yelling at ME in front of the entire store. She even pointed at the sign and said, “You can’t read? It says occupied, you don’t understand?” I NEEDED TO GO NOW — I am very pregnant. Instead of showing basic human decency, the owner chose to humiliate me and scold me as if I had done something wrong. Why on earth would you talk to a customer, let alone a pregnant woman in an urgent situation, in such a degrading way? This was not just rude — it was cruel, unprofessional, and completely unacceptable. The situation could have been handled with simple courtesy, but instead the OWNER went out of her way to embarrass me publicly. I will NEVER come back here, and I will make sure everyone I know hears about how this place...

Janet and Angelo were absolutely wonderful! From the moment I walked in, I felt so welcomed. The entire place is spotless, inviting, and has such a warm atmosphere that makes you want to stay and enjoy every bite. Now, let’s talk about the ice cream—hands down, THE BEST I’ve ever had! Every single flavor is rich, creamy, and bursting with deliciousness. You can really tell they use high-quality ingredients because each bite is packed with amazing flavor. And the toppings? So fresh! The fruit was unbelievably good, sweet, and perfectly ripe. It’s rare to find a place that gets every detail just right, but they truly do. I’d gladly make the drive, no matter the distance, just to experience this again. If you haven’t been here yet, you’re seriously...

Two out of two times a disgusting experience. If those were my only times going to a Menchies, I'd never return to any Menchies again. Fortunately, I've been to many menchies so I know how it is supposed to be. Yogurt is often watery and runny. Sometimes the flavor itself is beyond description so all I can suffice to say is that it was "vomit-inducing". I've never tasted any food that tasted quite as bad ad their Strawberry (normally a favorite of my girlfriends). When my girlfriend told an employee that the strawbwrry was "unusually, really bad." The employee looked up from her phone and replied "then don't eat it." Before going back to her phone. I wish there were more yogurtland...