Tysons Corner Department of Motor Vehicles — Attraction in Tysons

I arrived an hour before opening and there were already people standing in line and sitting on folding chairs outside. Once we all entered and had waited 10 minutes for the window to open, a man came out and told all the people waiting in line that only four spaces were available for the road test and everyone else would have to leave and make an appointment online, which would be at least a month from now. At least 13 people who had been waiting had to leave with nothing. I got a ticket once they finally got through with the first 26 people in line and the gentleman had no idea of what transactions I was talking about, even though I showed him all of the different documents for transactions. He told me I had to take a particular ticket letter/number combination for multiple items and I “might” have to wait longer. After an hour, I was finally called to a window, where the woman didn’t seem to understand how to do the transactions. She then told me I had been given a ticket for an “express” line (waiting for an hour doesn’t seem very express) and she could not do more than one transaction. I explained again that this was a change of title due to change of beneficiary, which were hooked together paper-wise. I had called DMV in Richmond and been given instructions on what to do before I came and I had clearly told this to the ticket issuer. She couldn’t figure out what a General Power of Attorney was, left saying she would make a copy (even though I had already copied it to avoid waiting), and then returned saying I had the wrong ticket and she couldn’t do it. She said I had to get back in line to get another ticket, which was now 48 people deep; if I didn’t like it I could go stand at a crowded window to speak to a manager. I always try to be nice but this would cost me at least another hour just to get through the line, much less wait for a new rep and I became very frustrated. She finally agreed to get a new ticket issued without my waiting in line again, but I would still have to wait for a new clerk for another hour or so. This took about 15 minutes just dealing with this situation. Meanwhile another lady tried to step in front of me at the counter because “I just need a sticker and it won’t take any time.” They stopped and waited on her!! While I was back in the lobby, waiting yet again, I could overhear multiple customer/agent interactions... almost all of them were people trying to be heard, the agents stepping on what they were trying to say, and the customer being told they couldn’t get what they wanted- or they could stand in line at the managers window and complain there. At 9:45, I was finally called to a counter. While the woman initially seemed irritated, she become very pleasant as time went on. And I do mean TIME. 45 minutes later we were still dealing with a simple transaction but then she discovered, while looking at vehicle records, that my car was listed as sold and there were no license plates on file. I had the registration, which I had just renewed, the license was on the registration, but their records said differently. I was never out the door until 11AM, and I’m still not positive I have the right papers! One of the employees said that this is the worse DMV in Northern VA and everyone would spend far less time and aggravation if they go to places west of here or south. I concur- the worst place ever! If I could give it negative stars, I would. I’ve never had a decent experience here but today was a cut above the rest. Don’t go there unless you have an entire day free and you feel so relaxed that you won’t die from...

I took my friend to the DMV for a road test since she doesn’t have a car and used mine. Everything seemed fine until an Indian woman examiner came to take my friend. The examiner repeatedly asked my friend to reverse to check the reverse lights, even though my friend had already done it. The examiner rudely asked, “Do you understand English?” and “I don’t have all day,” while also saying, “Don’t you see that it’s really hot outside?” My friend insisted she had reversed, but the examiner kept asking her to show her foot on the gas pedal. We realized later that the examiner couldn’t see the reverse lights because they are at the bottom of the car and she might not be familiar with newer models.

The examiner told my friend not to use this car next time because it’s big and suggested using a smaller car. It is anyone’s right to use a car they are comfortable with, not one the examiner is familiar with.

When the examiner saw the dash cam, she aggressively grabbed it, almost breaking it. My friend, scared by her aggressiveness, apologized and said, “Don’t worry, this is my friend’s car, I can tell her to take it out. You are not going to be published.” The examiner had no right to touch my belongings harshly. She could have stopped the test and informed me about the dash cam, and I would have gladly removed it. Instead, she chose to be dramatic.

I don’t think she has the art of speaking at all. The way she talks is all about being sarcastic. Even when she came out to call my friend’s name for the road test, we listened to her carefully because my friend is Asian and has a specific name. We didn’t understand the way she called my friend’s name, and we didn’t blame her; we understand that Asian names can be hard to pronounce sometimes. When my friend realized her name was being called, the examiner complained right away that she had called her many times. I don’t understand why the examiner wanted to win in every situation; she could have let it pass and not make things worse. My friend even apologized to her. Her manner and speaking skills with people need to be trained. How did she get this job?

The examiner also boasted about working with the government, which seemed irrelevant and unprofessional. When we tried to explain that the car was mine, the examiner rudely said, “I’m talking to her, not you.” Her manner was rude and felt racist. This was a disappointing and terrible experience.

Other staff, including the security guard, were nice and helpful, but the examiner’s conduct was unacceptable. We came for service and were met with hostility. If I could give zero stars to her, I would do it. I want the DMV to provide more training to their staff to ensure better service. So disappointing and terrible experience ever!

I didn’t feel bad that my friend didn’t pass the test, but I feel bad because of the way the examiner treated us, acted racist, and talked to us like we...

Horrible employees! Was assisted by 2 different employees. One for my new DL for moving to VA and another employee for my vehicle registration. This young girl who might be Indian or middle eastern assisting me with my DL was so rude and tried to tell me she couldn’t accept my documents of my renters insurance as a proof of address but her coworker whom assisted my husband accepted it. So her coworker read what is acceptable and this girl still tried to argue a way to shut my document down with her coworker. Then the 2nd employee that I had to deal with was even more rude! This older woman maybe asian and a heavy accent was so condescending, sassy, pushy, and couldn’t explain nothing just only continued to be condescending with no real answer. Then told me that she has only 10 min window with me and that I need to hurry up when she couldn’t give me answers to my question on what she was looking for. And this Indian bald headed dude who may be her manager was rude as hell too! These people literally talk as if think they are Gods, yet they work in the customer service field to help and assist people, yet treat people with soooo disrespect. Even their security guard was rude to my husband whom was in the bathroom during an announcement about doors closing and he wanted to grab something for our baby, asked if he would let him back in since they were now flowing into their closing hours, the Indian looking security guard laughed at my husband. My husband asked him what was so funny and was confused why he was laughing in my husbands face. When my husband asked him “what’s so funny? I don’t understand why your laughing” the security guard stopped laughing and walked away. Rather letting him know “unfortunately we have a no open door policy during closed office hours” like a proper person would say. What is wrong with majority of the people who work here? Honestly, they need to scrub out third crappy employees or do an employees satisfaction survey to shape these people up, they all seem to hate people and their job. They all...