Encore Florals, Wine and Gifts — Attraction in Conway

I must start out by thanking Jeff and his team for making a young girl feel special. I will stay short and to the point. I recently lost my best friend and colleague on the Police Department for over 30 years in the Washington DC area. Upon his retirement, he and his entire family settled in Myrtle Beach and some adjoining areas. It was my pledge to look after the family as long as possible. His name was Dan and had an Apple of His Eye Marley, his first Grandchild. She recently broke her ankle. In comes Jeff, a merchant I reached out to. I wanted something special sent to her as a get well and a pick me up for her injury. At a total loss for ideas, Jeff and his Team at Encore Florals took the ball and ran with it. They went out of the box, took personal time to get things from various stores and created a magnificent basket. Needless to say she was so happy and surprised with Jeffs creation. Jeff, we are very close knit in our profession, I want to welcome you as one of us for your kindness and help. I truly...

Several weeks ago my sister and I visited your unique floral and gift shop. To refresh your memory I came to visit because I was disappointed with the arrangement that was sent to my sister who lives in the Conway area. I apologize for not remembering your names. I just want to thank you for being so gracious, understanding and kind. You truly are masters at what you do which was evident as we watched one of your employees create a beautiful blue and yellow floral arrangement right in front of our eyes let alone the arrangement you sent that my other sister had ordered. It was truly stunning. As your website claims, you do provide excellent customer service and customer satisfaction.Thank you. You made everything right and I appreciate your understanding and kindness. I will definitely heed your expert advice for now on, and call the florist directly when ordering flowers, and your store will be my go to when flowers are needed in the Conway area. Thank you...

When this is ordered through a 3rd party website - and this is what I receive !?

Completely unacceptable… I live states away and figured this would be beautiful for my mom’s birthday since I am live so far .

She sends me a pic and thanks me and I nearly die at what she received …: how mortifying !!!

Very disappointed in this small business .

Glad I paid over $111 for this delivery- thankfully I forgot to add the chocolates because this would have probably been more of a disaster than what it was . If I knew this was going to be so horrid- I would have done instacart from a local grocery- those flowers prob would have been better then this small vase of what … four flowers and fake berries !? . . . . Updated** After reviewing my original review the company did try to rectify the situation and send a new bouquet - I understand I ordered from a 3rd party - but maybe the order forms should...