Hyatt Regency Coral Gables

We stayed here for 4 nights in January as part of a S Florida road trip. I really wanted to leave a higher review overall as the stay started out well. We were leaving another Hyatt property and messaged the hotel to say we might be arriving early and I’d had a flare of a back injury and would appreciate a room with a couch as we would likely be in the room a lot. We received a quick response and were very grateful for the upgraded room assigned to us. Although we have Hyatt status an upgrade is always appreciated.

On arrival at the hotel, there was no valet or bell guy to be seen and we had to go in and look for someone to help. The lobby area is beautifully decorated and has an elegant and well maintained feel. Check in was quick and easy and we headed to the room.

Rooms are very nicely appointed and very clean, with a Miami/Spanish vibe. Nicely updated bathrooms with all amenities including a shower with dual heads. Bath amenities provided were also of nice quality. Bed was very comfortable with nice quality linens and it was easy to get additional pillows when needed.

The negatives came with food and beverage. We had breakfast on our first morning, where it seemed there were only 2 servers and no one hosting so we just stood for quite a while waiting to be seated and when we were the servers always seemed harassed and rushed, despite there only being 4 other tables occupied. Food quality and selection on the buffet was good as well as the cooked to order omelette that was included, although some items ran low and were labeled incorrectly.

The next day we tried the lobby bar for drinks and light dinner. We were seated for a good 7 or 8 minutes before anyone served us, again 2 bartenders and only 3 tables taken so it wasn’t busy. I ordered a gin and tonic and husband a Diet Pepsi and I asked for water with lime. After another 8 minutes or so we finally got drinks, which was a very watered down gin with flat tonic and no water. Husband got his Pepsi. I asked for water again and we ordered food. Waited probably 10 or 15 minutes for food and when it came I again asked for the water I still hadn’t received. Food was average quality, no better than an Applebees or Chili’s quality, however on the second bite in to the quesadilla, my husband found a long hair in the middle of the filling and removed it from his mouth. He politely returned the food and asked the bartender to have it remade due to the hair. He didn’t argue, wasn’t rude, didn’t demand it for free just asked for a refire. At this point the bartender became immediately argumentative saying she couldn’t see anything and insinuated he was lying. To what end I don’t know. He said ok leave it and walked away. They did bring another, placed it down no apology, no asking if everything was ok. No refills on the Pepsi, each drink was charged a ridiculous $5 per can for. Check came and went, no apology, no asking if the replacement was ok.

On our final day we skipped maid service but needed fresh towels. This infuriatingly took 3 calls to actually get them.

At checkout we retrieved our car from the valet, who were now more visible and jumped in our car to get to our next stop in the keys. It wasn’t until we arrived at the next hotel we noticed a 6 inch long dent in the passenger door that was not previously there. It’s clear another door had been opened on to it. This damage was not there when we handed the car in and we had only driven to the next hotel so the only way it can have happened was with the valet.

The location is good, but of course it’s in a city area and despite being on the 11th floor there was quite a lot of street noise and sirens etc.

Overall what could have been a great stay was disappointing.