Bay 13 Brewery and Kitchen — Restaurant in Coral Gables

I have been to Bay 13 on a couple of occasions for happy hour events that were held outside. Since I previously enjoyed the atmosphere here, I decided to reserve the private room for my 2 sons Law School and High School Graduation lunch. I reserved it 3 months ahead of time and squared everything with Kelly. She was very helpful in making changes to the lunch options, etc. Fast forward to mid May, the week of the event, and I realize no one has called me to confirm. So Friday afternoon, the day before the event, I call the restaurant to confirm everything since no one had called me. The gentleman that helped me had issues finding my reservation and finally when he did find it, the three lunch options were all wrong and different from what I had picked. He was able to fix it but this already left an uneasy feeling. Saturday May 17th was our event from 1:30-4:30. They had 1 waitress assigned to our party of 35 people... yes only 1 waitress for 35 people. She tried her hardest but often times was in the weeds. We order some drinks and take pictures and an hour later are ready to eat lunch. At around 2:30pm they bring the house salad and then start taking our orders for lunch. This is where everything went down hill. We waited 2 HOURS from when we got our salad to get our food. 2 LONG HOURS with no food, nothing to snack on, nothing. Everyone just sitting there waiting for the next course. We are now at 4:30pm the time that our reservation was supposed to end and we have not had food, the next party/reservation for the room is waiting outside with their cake and decorations in hand staring at us. So sorry but we need to eat! The waitress kept promising that the food would come out in 5 mins., that they were plating it, that they were getting it ready, whatever excuse she could think of. Time kept passing and no food. We asked to speak with the manager and that was basically pointless. He just stood there like a deer in headlights without much to say and not offering any solution to the problem. Finally at 4:35 we received our food which honestly was not the best. We had 3 options, salmon salad, hamburger and chicken pesto pasta. The hamburger was mediocre and the chicken pesto pasta barely had any chicken. At this point, I would have eaten a rubber shoe if it was in front of me. By now it's 5:00pm, 30 mins past our reservation time and I immediately asked the waitress to please take the cake to the back to be cut, plated and served because the party waiting outside was giving us looks through the windows like this delay was our fault. We all felt rushed to eat because we had to be out of the room. They finally came with the cake and we practically inhaled it and started gathering our things.

For what was supposed to be a wonderful and memorable celebration of a once in a life time event, the experience at Bay 13 left an extremely sour taste in our mouth. My husband and I were extremely upset and the lack of effort of the manager to resolve the situation was ridiculous. The waitress apologized profusely and we were told that the issue was that the kitchen was understaffed.

As a business owner, it is my responsibility to make sure that my business is running smoothly and if there are any issues then I need to step in and handle it. This event was booked 3 months in advance. Knowing that you have a private party of 35 people plus your regular patrons, you make sure that you have 2 waitstaff assigned to the room. If someone from your kitchen called in sick or didn't show up to work, as a manager you roll up your sleeves and you start resolving issues in the kitchen. If it's been 2 hours that your guests have been waiting for food, you bring out chips, bread, peanuts, whatever you have and try to fix the situation. The way the understaffing issues were handled by the manager and the restaurant were unacceptable, especially considering that were spent a few thousand dollars on this lunch. I will never reserve an event at Bay 13 and I can only imagine the service and issues the party...

I've gone a couple times to this establishment and never had a great experience, but never left a review as I always excused it to just bad luck. I went with a large party on Sunday of about 25 people and our waiter (Alex) was horrible. I will say reserving our party size via phone call was simple and seamless process.

When we all arrived, we first noticed the waiter seemed annoyed and standoffish. He didn't care to take our drink orders. As time went on, we had to continuously signal him over to order another round and he never came up once to us to check in on how everything was going. Please note that we were the only party outside up until about 2 hrs in when another party of 4 arrived.

The afternoon continued and we all just ignored the guy's attitude. It got so bad that a friend of mine asked to replace his drink for another because it came in too salty compared to the one before and the waiter said "but I've had that one before". To which my friend said, "yeah, me too. I just don't like how this one tastes. Can I get it replaced for another one?" and then the waiter said "I'm going to have to charge you for it, but can I drink it?" My friend and I looked at each other so confused and he said "I don't care what you do with it, we just want a replacement one." The whole afternoon was fine and we had a good time otherwise, but definitely wouldn't recommend this...

A colleague and I recently hosted a dinner here for a group guests visiting Miami from all over the United States and we were pleasantly surprised. There were 40 of us in total and I have no complaints throughout the process from inquiry all the way to the conclusion of dinner. It was extremely easy to work with Kelly Griffin, Bay 13's Sales Director, throughout planning the event. Quick with emails and answering all questions, there really isn't anything else I could have asked for. The menu options were great for group dining - we ended up going with short rib, chicken and vegetable pasta for our mains and they were all delicious! Loved that they were served family style so our guests (and selfishly also myself...) could try everything on the night's menu! There is a great ambiance surrounding this place, both inside and in their outdoor seating area. I also cannot say enough nice things about the staff assisting us that night, I wish I could remember their names. Everyone was so kind, helpful and attentive to our group which is always much appreciated. There are few places that can manage large groups seamlessly and this is definitely one of them. I can't wait to go there again and try some of the other...