The Home Depot — Attraction in Corona

I love this Home Depot. They are usually friendly and professional. I only had one bad experience yesterday (4/23/20) with their rental department and their extremely rude and childish employee(KONRAD). This employee was initially rude to my wife when she called asking for advice on which tools they have that may help to till our compacted soil. She let that go and didn’t think much in it. Then we went to rent a tool. I asked how much. KONRAD answered $50 for 4 hours plus taxes. I had to pay $100 deposit and I get the remainder refunded. I thought COOL! They had me sign an electronic agreement on their signature pad (terms and conditions). Went home used the tool. Was perfect for what I needed. Then went to return the item after 3 hours and 28 minutes (what KONRAD told me). I was returned $28 and some change. I didn’t realize at the time as I had been up all night working as a first responder. I promised my wife I would plant some trees and plants in her garden that day, so I didn’t sleep. Anyways, I went home which is 5 minutes away. I observed an extra fee disguised as DAMAGE PROTECTION. They are supposed to advise you of this charge as it is optional (probably good for an expensive item, but they also charge it for hard-to-accidentally-break items like a wrench). I returned to Home Depot and asked for a refund for a plan I did not request. I would have denied for this particular item (it’s hard to accidentally break). KONRAD told me he couldn’t refund me and called the “manager”. He said the manager would give me a credit on an item I buy in Home Depot. I denied that and requested a refund for something I did not request/opt for. KONRAD hung up the phone and began telling me he couldn’t do anything on his end and I requested the manager to respond. Meanwhile, KONRAD was explaining how if I didn’t have it and it broke I would have to pay for it (I am well aware). He then explained that they AUTOMATICALLY charge everyone. I had already looked into this and found it is an optional protection plan you may opt for. I also found were multiple complaints and class action lawsuits for the same thing in different locations. Home Depot is a reputable home improvement store. I think their corporate office should get involved and make sure these rental departments aren’t charging other folks that may not realize what they are paying for. Even my credit card has to ask me whether I want extra fees to pay for their identify protection. Same for warranties on items purchased. Home Depot rental department shouldn’t be “pulling a fast one” on unsuspecting consumers that otherwise have great experiences...

I had an extremely disappointing experience with Home Depot's lumber stock. I checked online, where it showed over 60 units of the lumber I needed at my local store. Trusting this, I planned my whole day around this purchase.

To my frustration, upon arrival, I couldn't find any of the lumber on the shelves, and after speaking with several employees, it became evident that the stock simply wasn't there. This led to over an hour wasted, with staff unable to locate the product anywhere, despite the digital assurance of availability.

Hoping it was just a fluke, I followed the recommendation of the first store's employees to check another nearby Home Depot location, which also showed the lumber abundantly in stock online as well. Unfortunately, the same scenario repeated itself - no lumber in sight, despite the website claiming otherwise. This second visit added another hour of wasted time to my day, making the total time investment of over two hours for no result.

This recurring issue with inventory accuracy for lumber at Home Depot is beyond infuriating. It's clear there's a significant disconnect between their online system, in-store and physical stock, or their inventory management is severely lacking. If you're planning any home project based on their stock numbers, brace yourself for the possibility of coming away empty-handed not once, but potentially twice, as I did.

I would strongly advise against relying on Home Depot's inventory numbers for lumber unless you're prepared for the inconvenience and frustration of dealing with their misleading stock...

I've been coming to this home Depot for a while now and spent thousands of dollars there we're most of employees know they don't have to worry about me paying. Anyways I went there to pick up PVC glue and a couple of pipe connections. When I went to the register to pay the employees insisted that I go to the register. I am more comfortable with self checkout since the covid outbreak. But this employee kept pushing for me to go to a register and wouldn't let me self checkout. Somehow during the time that she was ringing up everything she put aside the PVC glue which was the most important thing that I bought. now the store is closed and the busted pipe in my stable will continue to leave us without water and my horses. Stellar work home Depot employees.

If a customer wants to go to self-checkout you should allow them to do so. I don't steal and always pay for whatever I'm buying. So I'm extremely upset and angry. Not only did I have to wait for her to finish ringing up other customers when I could have easily paid with cash or credit card at a self-checkout and been done with my transaction by the time she was even ringing my order up.

I wanted to go to self checkout And I believe if a customer would rather do the work of ringing all up themselves then let them. Because I know I wouldn't have made a mistake of leaving that crucial pvc glue out.

I am beyond enraged I'm never going to this home...