California Pizza Kitchen Restaurant Support Center — Attraction in Costa Mesa

Hi CPK,

I placed a takeout order at your Torrance location at 4:20 PM on July 31st. When I made the phone order, I provided my name and email, which you confirmed were in your system. I was told I could pick up the order in 25 minutes, so I arrived at that time.

When I tried to use my rewards, I was asked for my phone number. After providing it, I was told that my account could not be found. I then gave my email and name, but was informed that no such account existed. This is completely confusing.

When I placed the order by phone, you had all my account details and sent a confirmation email without me providing it. However, when I went to pick up my order, I was told that my account did not exist. I cannot understand how this is possible. My CPK app no longer has my information, and my email is now listed as inactive, despite having received a confirmation email from you.

Even after showing you the confirmation email and all the email information, you still insisted that my account did not exist. This is incredibly frustrating and disappointing. I had $70 in rewards, along with birthday rewards and a 20% off reward that seem to have disappeared.

Is this how you conduct business? I am lodging a strong complaint and expect this issue to be addressed...

Dear Mr. Hart,

Today I was beside myself because our grandson was at Ronald Reagan Hospital and after many weeks was able to eat and wanted only pizza. We couldn't entice him with anything else. We were desperate to get him to eat. It was 9 AM and none of the pizza shops or the Hospital had pizza available since it was so early.

I called the California Pizza Kitchen in Westwood California and Michelle Rhine answered. I explained the situation to her and she said they were closed but she could "whip up something". " Give me fifteen minutes and I will let you in for your pizza" She said. When I arrived Michelle had the pizza and a goodie box of things for my grandson. He was thrilled and his face lit up. That pizza was the first solid food he has had in weeks.

My wife and daughter are very vocal and I think about half of Ronald Reagan Hospital knows about this incredible act of kindness.

I want to thank the employees particularly the manager, Michelle Rhine, for this selfless act for my grandson. Please let them know they helped a little boy and restored my faith in humanity.

Sincerely, Robert...

Just walked out of the Tarzana location after sitting at the counter over ten minutes with employees walking by....the place was more than half empty, they were not busy. I have been going there for decades. I have NEVER written a bad review or made a complaint about ANY product or service in my life. I'm easy , never complain, and am a big tipper. I finally asked the guy making drinks if someone can help me, he said with an attitude I'll be over when I'm done here....I said I've been sitting here ten minutes at least, he replied with attitude "No you haven't"...so I said, forget it, there is no one in here and I can't get anyone to help me, he said "have a nice day very sarcastically'....Years ago I managed a lot of people....I would have fired this guy on the spot. I have been going to this location with my kids for decades... I'll never spend a dime there as long as I live. Hard to believe you have a staff this rude in...