Foothill Family Clinic - CWH — Attraction in Cottonwood Heights

It can be decent. I enjoyed being able to have a doctor who initially explained conditions and tried to help. I enjoyed being able to come in to the urgent care and have it covered by my insurance.

As previously mentioned in reviews, the clinic does not do much in the way of reminding you of appointments. There may be something in the patient portal, but there are not any messages or calls about appointments. I have also never received business cards with appointment details as some clinics do. It should be common sense to provide patient information regarding appointments in an effort to provide the best possible customer service.

In terms or communication, the office staff at this location have been great if you simply call and speak with a switchboard operator. The main number listed here takes you to a switchboard with lovely ladies staffing it. However, the issues pile up when you consider that medical assistants will oftentimes say they've left messages for you when they have not. There are communication breakdowns with obtaining prescriptions and even getting information as a follow up to an appointment in order to avoid spending an office visit and receiving a larger bill. Communication is inefficient and lacking. Strange enough to me, the larger hospitals around the valley do follow up, can answer questions and do provide information when needed in a kind manner.

Further, billing situations can turn ugly here. I had a routine appointment a few months ago and went in to just obtain a doctor's note so I would not be fired for missing work, but I had to pay for a whole day's office visit. I've been able to obtain notes and prescriptions from doctors in other states and at other hospitals, even for family members, without setting up a doctor's appointment. I have not paid to receive a sick note at any other provider I have been to. I have received countless notes and refills for my parents prior to moving without paying or having appointments. This clinic does not understand norms. I'll elaborate more with a story around a week ago. I went with my spouse to obtain some medicine she ran out of. I called three to four times prior in an effort to pick up samples or a prescription so that she could go on with her life and we could save time. Unfortunately, I had to go to an appointment. This appointment was less than ten minutes as other reviews have mentioned, and I only received a prescription. The whole thing was also billed as a visit. I called back to resolve the issue but was met with an unwavering reply that everything gets billed as a visit and there's nothing that can be done about my charge, even after I spoke with a supervisor. I'm surprised there's nothing that can happen here when an unhappy customer of a retail store can receive up to fifty dollars back in most cases.

Finally, the kicker for me is the customer service in general. Not only did I have to pay for at least two visits for notes or prescriptions, but I could not discuss my quality of care. I was concerned about a visit, and immediately upon bringing up the notion of provider dissatisfaction, my medical provider canceled our relationship. A doctor should not have a say in ending patient relationships. There should be a mechanism for conveying constructive criticism and questions. I have never seen staff in such a bad shape as what's provided here. I would feel much better knowing I could talk with my provider or somebody in a customer service role; however it appears that is not the case here.

I thought I could recommend this place as the building looks alright and some younger staff are warm and welcoming as are the switchboard operators. Unfortunately, in the end, I can not recommend anyone to receive care here. Even though there are some issues with receiving and sending records, maybe the Intermountain network of hospitals would be better, or the university clinics would. Foothill family clinic in Cottonwood is definitely not the place you should turn to for...

I'm very disappointed with my experience at this clinic. I'm a new mom and went to get checked out for having serious hip/pelvic pains. I was referred to a physical therapist because the doctor thought there might be some tightness and weakness in my pelvic floor. After over a month of physical therapy, I went back to the same doctor and was transferred to a specialist at the same clinic. He decided to do an xray, which they should have done at my very first appointment because the xray showed that I have pubis symphysis, which is a rare condition when the pubic bones don't come back together after being separated to aid the birth of a baby. I'm upset because I could have been getting better if my physical therapist knew the correct diagnosis. Now I've wasted hundreds of dollars going to these physical therapy appointments for the wrong condition. And I'm still in a great deal of pain.

I was also greatly embarrassed at my most recent appointment (today, 2/2/15). The male doctor (I won't name him) was extremely uncomfortable (and I mean EXTREMELY) that I was wearing LDS garments and not normal underwear. He had me take off my pants and underwear and just wear a sheet so that he could examine my hips--their movement and flexibility. Honestly, I could have worn the garments because they wouldn't have restricted my movement that much. Anyway, I was very hurt by the fact that he felt so uncomfortable about me being naked from the waist down. He's a doctor. He should be used to it, right? I only felt uncomfortable being he felt uncomfortable. It made me very self-conscious and ashamed.

After that incidence, he had me walk across the hall IN FRONT OF OTHER PATIENTS to the xray room. In just a sheet. I was completely naked beneath the sheet from the waist down. I had to walk in front of an older gentleman and his son and I was mortified, causing me to cry and be very upset. When I had to walk back to my room, I asked the xray specialist to bring me back my clothes so that I didn't have to walk there partially exposed. The sheet was definitely sheer.

Apart from these awkward incidents, the nurses and doctors I met were very nice and helpful. Honestly, that's the only nice thing I have to say about this clinic. I'm supposed to have a follow up in 2-3 weeks, but I'm having my xrays transferred and I am going to go see another doctor at a completely...

I have just recently had the worst experience with this place, after 10 yrs of being a patient at this location. My doctor that delivered my son is AWESOME!! Absolutely zero complaints there.

On the other hand I have been seen there for my migraines by someone else. I have been looking for other treatment options lately and had called and simply requested a letter from the doctor that diagnosed me. I needed minimal information regarding me and my migraines. I made the request through his nurse who was very rude and treated me as if I was a criminal going to steal my own information. Later in the day I received a call from her stating my doctor was not comfortable with writing a letter unless I came in (this just means they want my money) to be seen. So I made an appt to jump through their hoops. The following day I had enough time to stew overnight and became more angry about how I was treated I decided, NO I will not jump through their hoops. So I call and request a copy of all my records. After being transferred to medical where she was also very rude and put out about doing her job I find I must have a release form in. I was given no information where to send the form after asking her and had to call back the front office to get that information. I send the form in and am then told there is a fee to send via fax/email (which is ridiculous!!! ) A $29 email was sent to me and I printed my own records from that. I cannot believe the way I have been treated just for inquiring about my own records. If you cannot do your job with a smile on your face find a different profession! I was nothing but courteous throughout and made sure to thank everyone for their time on each phone call. I do believe I have the right to use my records and take them anywhere I please without being questioned! Also migraines DO NOT just go away, so I am blown away that a doctor that diagnoses a patient would not be willing to just state he has done so. I will NEVER return to him to be seen for my migraines! I am blown away these are the people we trust in when we go to them for help. Thank you staff for making this such a terrible experience to where I will avoid you at all costs! Thanks...