H&S APPLIANCE OUTLET — Attraction in Cullman

I recently purchased a washer and dryer, along with a refrigerator from H&S. We paid a $250 delivery charge and was told this included installation and delivery.

After delivery, I noticed that the water line was not hooked up to the refrigerator. I called and was informed that since they were "scratch & dent", (first I had heard of that) water hookup was not included. And that manuals weren't included.

And when we pulled the refrigerator from the wall, we discovered water dripping from the refrigerator water line, which indicated the fridge was used. And not new as we were told.

After we committed to H&S, I found the exact fridge for $100 less and that all installation and delivery was free.

Since we'd committed to H&S, I didn't cancel the order. Hindsight is always 20/20. I should've...

I have to revise my review...The owner's daughter, called me back and apologized for the misunderstanding. We talked for a short while and she is very kind and knowledgeable. I am trying to help my 87 year old mother find a dryer she can afford. She offered some options and is going to even check her warehouse to see if they can find something in her budget. Thank you again for calling me back and straightening things out. If the company cares this much about a phone call just imagine how GREAT the customer service will be if you purchase from them.

WOW....I called to check on pricing for a dryer for my Mom. Never got past the initial phone call. The lady that answered the phone answered by saying only 1 word. "WHAT". I WILL NEVER shop at a place that answers the...

My wife and I moved to Cullman recently our dishwasher began to leak so we decided to buy a new one. Not being from this area we went straight to the big box store well that was a huge mistake the person there was rude and just seemed like it was an inconvenience to help us, but we hadn’t researched the area so we didn’t realize the better option was just down the street H & S what a great place they are extremely helpful, we purchased the dishwasher and setup delivery and installation, Jamey came out and installed the dishwasher he was very careful and made sure it was working properly before he left. I will say H&S has earned our business for life you can’t find better prices and better people. A huge thank you to everyone at H&S y’all...