高登 Golden Vision Optometry of Cupertino — Attraction in Cupertino

I came to Golden Vision as they are a retailer of a specific frame manufacturer that my regular optometrist did not carry, Lindberg. If you are familiar with this brand, the price is very high so you expect that the service for selecting, ordering, and finally fitting the eyeglasses is top-notch.

unfortunately that was not the experience I had here.

The ordering and selection process was very rushed. The sales person seemed very impatient and was not that knowledgeable about the product. Everything I asked for an opinion on was simply supported by an affirmation to try to get me to select what it was I was choosing.

When the order finally went in, it was around a 4 to 6 week wait for the frame to come in. When they were finally arrived, I came in to get fitted and the process seemed pretty rushed as well. They had me try on the frames and then used a marker to hand mark the location of my eyes on the lens. I later discovered when doing a fitting at my normal optometrist for a different pair of glasses that this market process is very antiquated, and more advanced optician tools been available for years. I was surprised they hadn't incorporated this at Golden Vision.

At my regular optometrist office, they use a special jig that is attached to a frame that you would like lenses made for, and the jig has adjustable green dots that are used to locate your eyes to the shape of the lens. A photo is taken on an iPad, and the green dots on the jig are used to digitally locate the lens to your eyes in the app. The app then allows the optician to tweak and modify the fit based on your photo to get a very precise location of your eyes against the lens outline.

I didn't think much of the differences in the process until my eyeglasses at Golden Vision were ready for me to try. When I picked up my eyeglasses nobody helped me fit them or ensure they were to my satisfaction. The cashier asked me if it fit OK and it was hard for me to tell inside the dimly lit store. She happily moved on to the next customer and left me to figure out my new expensive eyeglasses myself.

When I got home, something felt wrong with the lenses. My vision was blurry, and I felt dizzy wearing them. I also realized that my lenses also had some strange watermarks that appeared in my field of vision and created a blurry haze. I've been trying to bring back my eyeglasses to get them checked but the store employees are generally always too busy to help me. They even sent me home to "come back another day."

As I am writing this, I am waiting outside for my specific optician to get back from lunch, because the other opticians inside don't seem to want to help me resolve this. They told me she'd be back in 15 minutes, and it's been 30. They are understaffed, and the people generally seemed to be constantly trying to get people out of the door. They also seemed annoyed that I have an issue, not concerned.

I will add an update once I know how this all ends up. i'm generally very unhappy with the amount of effort and time I've had to put into getting these glasses.

UPDATE: She did not show up spy the other optician saying that she would be done and back within 15 minutes. I wasted an hour of my day sitting around waiting for her. Another optician began to banter with me about making an appointment claiming that it should be easy for me to walk in and get home. Very frustrating experience at this business

UPDATE 2: I got a callback from her, and they clearly don't care about helping me to resolve my issue. If I cannot get this resolved, I will be calling my credit card and insurance company.

As others have said, THEY ARE ATTENTIVE WHEN THEY WANT TO BAIT YOU FOR BUSINESS, but they treat you like a nuisance to them once you've paid.

TAKE NOTE OF THE CUSTOMERS WITH 5 STAR REVIEWS. Notice anything in...

My family had an absolutely terrible experience at Gordon Optometry in Cupertino, and I urge other Bay Area parents to avoid this place. From the start, it felt like they were only interested in making money, not patient care.

Appointment Scheduling & Wait Times: Appointments are incredibly difficult to get, and even when you arrive on time, expect to wait at least 30 minutes, often more. Aggressive Up-selling: During annual check-ups, they constantly push expensive out-of-pocket tests. A quick 10-second photo costs $100 for no clear reason.

Terrible Frame Quality & Deceptive Sales: We paid $800 for plastic frames that broke within a month when my child accidentally dropped them from a desk. When we called, they said a replacement would be another $800 and tried to blame us for not buying "protection" – which they never offered or mentioned when we purchased the glasses.

VSP Insurance Issues: Our VSP coverage, which was supposedly in-network, was incredibly sparse. Worse, they switched our coverage to "out-of-network" without informing us, only telling us we had to pay after the check-up, half a year later!

Ortho-K Solutions: When we purchased Ortho-K lenses, they pressured us into buying a year's supply of artificial tears and cleaning solutions, claiming we had to pick them up monthly. Often, they were out of stock for up to three months! Eventually, they gave us brands readily available at Costco (which we then found were significantly more expensive through them than at Costco or Amazon).

REFUSAL TO TRANSFER ORTHO-K DATA (Most Egregious!): This is the most infuriating point. After all the above issues, we finally switched to another ophthalmologist. Gordon Optometry refused to provide our Ortho-K lens data, despite us having spent over $5,000 with them. They claimed it was "custom-made" and wouldn't release the information. As soon as they knew we were leaving, their attitude completely changed. It's unethical to withhold a patient's own lens information, especially after such a substantial investment.

Parents in the Bay Area, please save yourselves the headache and money. Do not go to this...

TLDR: Had to make 5 trips to upgrade lenses for my old frame. The store made two mistakes: first time, the lenses were installed incorrectly and came off, and second time, they put the left lens on the right side and vice versa. The staff claimed this was normal and I need to get used to them. Overall, their incompetence and lies jeopardized my eye health.

Full story: I visited this store to upgrade the lenses for my old frame. I provided my prescription, and after waiting 2 weeks, I picked up my new glasses.

Unfortunately, on the second day of wearing the glasses, the right lens came off from the frame. Upon inspection, I realized the shape of the lens didn't match the frame, affecting the locking mechanism. I had to return to the store for a redo, and after another 2 weeks, I picked up the glasses again. However, I immediately felt something was wrong with the lenses, as they were not clear and made me feel dizzy. I asked for assistance from a staff member, who disappeared into the back office before returning to assure me everything was correct.

However, when I took the glasses to my doctor for a check-up, I discovered that the store had put the left lens on the right side and vice versa. This mistake was unacceptable, as I've been wearing glasses for almost 20 years and have never encountered such an error.

Returning to the store for the fourth time, I encountered a rude staff member who dismissed my concerns, claiming that the mistake was normal for such a small difference in prescription (0.25 between left and right eye). He even suggested "making some adjustments" to the lenses, which was a ridiculous solution.

Finally, after another 2 weeks, I returned to the store for the fifth time to collect my glasses. Throughout this entire ordeal, the staff were incompetent, lied about their mistakes, and made excuses to cover them up. This negligence and dishonesty could have had serious consequences for their customers' eye health.

Therefore, I strongly advise potential customers to stay away...