As a Marriot Bonvoy Gold Elite member, I have stayed at quite a few properties within the Marriott family including Courtyards. I normally don't write these reviews however this hotel stood out in the lack of service. Upon checking in I specifically asked the gentleman to give me a room that has a glass shower and not a tub due to my knee injury and I had a brace on to stabilize it. He said "no worries, I got you". He gives me a room furthest in the corner which meant I had to walk the furthest. I took it as okay maybe the glass shower rooms are in the corners. I walk in and to my disappointment it wasn't what I asked for. Secondly I notice a used hand wash cloth hanging on the top of the shower curtains. ( see picture). It was pretty late and I was tired so I accepted it, showered and went to bed. The next morning the cleaning lady was banging on my door so I asked her to come back in about an hour as I would be heading out. I came back in the evening and my room was not cleaned. I didn't bother telling the front desk because I assumed the cleaning crew might have gone home by 8PM. Later that night, I also was in need of water to take my nightly medication. So I went down to the front desk so ask for my complimentary waters. There was no one at the front desk and I waited 5 minutes then picked up the phone and dialed "0", I heard the phones ringing and someone answers from the other side of the wall. I kindly ask if I may have some water bottles as I need to take my medicine. She responds "we don't have anymore waters, we've run out" then hangs up. I look at the fridge in the "Marketplace" and it is stacked with waters (See Picture). Any other hotel that I have been to would walk over and grab 2 water bottles and say here you go! With a smile on their face. Even though it might not the exact same water that they hand out to their guests upon check in, it solves the problem and makes your guests happy. I won't stay here again, I will look into a Hilton Property where your status actually means something.