Best Buy — Attraction in Danbury

In January 2024, we purchased a GE front-load washer and dryer (models GFW850SPNRS and GFD85ESPNRS) from the Best Buy on International Drive in Danbury. We had high hopes that this would be a solid, long-term investment. The units were installed by Best Buy on January 17. Unfortunately, that’s where the problems began.

Just two months into using the washer, we noticed something off during the spin cycle. It was extremely loud—far beyond what we expected for a modern, high-efficiency machine. We contacted the Geek Squad service team to check it out. Over the next year, we had multiple service visits. They replaced the inverter, then the main board. Despite all of these repairs, the washer eventually failed entirely after just 13 months of use.

Because the original model had been discontinued by that point, we were forced to accept a different, newer model as a replacement. But this wasn't a straightforward swap. We had to pay the difference in price between the old and new model and were also required to purchase a brand new Geek Squad protection plan, even though we already had one in place for the original washer. On top of that, we were told we had to purchase new water hoses for the installation—regardless of whether they were needed. I was told I could return them to the store if unused, which I did, but it just added to the confusion and hassle.

Meanwhile, the dryer also started giving us trouble. The display panel stopped functioning properly and had to be replaced. On top of that, we’ve been getting a persistent error code 29. I called Best Buy service several times, and each time, someone came out only to tell us everything was “normal.” It absolutely isn’t. I requested a replacement, but they refused, leaving us stuck with a product that still doesn’t work as it should.

The replacement washer was installed on April 4, 2025. As instructed, I ran an empty cycle first. Then I did my first actual load—and immediately, the washer started banging and rocking during the final spin cycle. Turns out, the Best Buy installer hadn’t even bothered to level the machine properly. This is such a basic part of installation—it’s frustrating that it was overlooked, especially given everything we’ve been through already.

I went back to the Danbury store to explain the situation, hoping for some level of understanding or support. Instead, I was told that if the store sets up the service call, we would be charged—but if I call Best Buy’s national number, it would be free. This seems like a ridiculous policy. How is a customer supposed to know which route to take? It feels like a trap to make people pay for service they shouldn’t be charged for.

At every stage—purchase, installation, service, follow-up—there have been unnecessary roadblocks, miscommunication, and unexpected costs. What should have been a smooth appliance purchase turned into over a year of stress, lost time, and ongoing frustration.

I’m sharing this in detail because I hope others can make an informed decision. This experience has completely eroded my trust in this store’s ability to support customers after the sale. We will not be shopping at Best Buy...

Do not under any circumstances use Best Buy for any appliances.

Never had to write a review like this, but we just had a horrible, 8 week nightmare after buying a microwave from them.

We ordered the microwave in early December.

1. The first delivery date came, my wife called out from work to be home. They never showed, because it wasn't in stock. OK, problems happen.

2. We call and reschedule. The team that arrives to install has to borrow a piece of scrap 2x4 to install the microwave (what?) overtightens the install bending the frame, and inadvertently drills into the fan, so that when the microwave run, it sounds like someone stuck a knife in a fan blade. Also, if you turn on the vent, now pieces of sawdust fly in the air because he jammed up our vent with wood shavings. If you turn on the vent, you get 2x4 in your food. Of course they left without testing anything of this.

3. 15 minutes after they leave, we discover how messed up everything is. Call back. Next appointment scheduled.

4. Next team arrives (third day off so far) and they come in while one person unloads the truck, the other guy comments how horrible the install is. Second guy comes in and says 'you're not going to be happy - but when we left we saw that the box was dented in, and sure enough, it's dented on the side of microwave'. He recommends we refuse it. So we do.

5. Another day off (fourth so far). As they were on their way, they called to confirm that we had the microwave, cause they didn't have one. (We didn't have one.)

6. Random person says they'll call us with the next scheduling date. We never hear anything.

7. Call to complain. On hold for 20 minutes. Get Best Buy employee, they have to call the store and talk to a manager. On hold for 35 minutes. They incorrectly write up that they took the original microwave back instead of the dented one. (at least it wasn't the original one.) Say they will refund, which is the first gppd thing I hear.

8. Best buy refunds me $10.08

9. Get a random email that Best Buy is coming the next day (we're not scheduled to be off work for the 5th time though.)

10. Call local Best Buy and ask for a manager. Get hung up on. Call national Best Buy to explain the mess. Get disconnected.

11. Call back, furious to high heaven. They say how can they pick it up when you don't have it? I explain that I do, because I'm an honest person.. he says, oh, well I can cancel this one, and earliest I can schedule a pickup is two weeks from now on a Saturday or I can take it back to the store myself. OMG!

I've wasted four days off of work, and $350+. I will take it back, but I know they're going to give me grief.

SAVE YOURSELF THE TROUBLE AND RUN...

Any positive reviews about this store are most likely Best Buy employees with fake Google accounts. I spent appx. $1,200 dollars in car stereo equipment and labor for installation. Normally I like to do this stuff myself, but I had a nice Acura, and I wanted it done professionally & have their "guarantee" or "warranty" BS...So I walked across the lot to the movie theater, and while I was watching a movie, they called, so I ran outside and they told me that and they said that they mounted the tweeters in the door, which I didn't want. Long story short, they drilled 1 1/4 inch holes in my doors without asking my permission...plus, the steering wheel blocked one of them, and anybody that knows anything about audio knows that high frequencies should have a direct path to the listener. THEN, I got in my car, and it started snowing...So I attempted to roll the window up, and it wouldn't. They broke my window, or at the very least, knocked it off the track. I was stuck with a partially open window for months. The store manager at the time (several years ago) told me to get an estimate and he would reimburse me. So I got the estimate, and I attempted to contact him almost daily for a couple months. He was obviously avoiding my calls and had his staff tell me that he was on vacation. When I finally did get a hold of him, he said that it was my fault for not getting back to him sooner and that I would have to take him to court if I wanted my money. The entire experience was AWFUL!!!!!! I was so angry for so long that I wanted to do something illegal to cause them thousands of dollars worth of damage just like they did to me. The entire experience with that was EXTREMELY unprofessional, discourteous, and downright INSULTING!!!! I've had extreme contempt and disdain for this store ever since. Other Best Buy's have decent ratings on here...Why is Danbury's so damn TERRIBLE!!!!!! Not to mention, I'm a PC Technician, specializing in networking, A/V, alarms, basically everything. From what I've read in other reviews, THEY ARE CORRECT!!!! They will tell you that you have liquid damage to a laptop that's under warranty, when in fact I could just open up the machine and pull out one RAM module to find that it was fried from ESD (electro-static discharge) Terrible management....