Macy's — Attraction in Danbury

Absolutely awful! Went to the store yesterday evening with my co worker and had a horrible experience. I called earlier to put a pair of shoes on hold. When I arrived to the store I went to the register and there was 2 representatives assisting customers at that time. When the female representative was done she turned around looked straight at us and left from behind the counter and begin to pick up shoes and items left in the waiting area. She made no effort to assist me or conversation at all. And she looked straight at me so she knew I was there. I would have been ok with her asking, "Is someone already assisting you?" Then a different male representative comes over and says to us that he is going home so he can only take 2 more people. He had us move over so he can take 2 ladies he walked up with. This different male comes from the back and asks if we were all set. I made him aware of my experience and he grabs the shoes and then lets us know that as soon as Matthew is done he will assist us. So we go to Matthew's register and stand behind the customers he was currently helping at that moment. As soon as Matthew is done he asks out loud if there was anyone who needed help as we are approaching the register. A lady from the left side of the shoe section says she does and he walks away from us, which we are directly in front of him at that moment. The male who got the shoes for us comes back out and rings up the lady he is helping. He turns around and says, Are you to ok, did you need something else?" We tell him no and say no one will help us and he lets us know that he will be right with us. he takes our transaction when he is done and apologizes for the experience. I believe his name was Samuel. I appreciate his sincerity in his apology, but the experience was...

Absolutely awful experience with Macy’s jewelry department and their “Worry No More” plan — more like worry nonstop. I bought a bracelet in May and purchased the protection plan so I could get it resized (I have small wrists). When I tried it on in the store before purchasing, the bracelet and clasp were perfectly fine — no issues at all. I sent it in the same day I bought it, and resizing alone took nearly a month.

When I finally picked it up, the safety clasp wouldn’t close at all — so back it went for “repair.” Another month later, I go to pick it up again, and not only was it not repaired, it was actually in worse condition than before. The safety clasp was completely loose and the bracelet just fell off my hand. I was offered to send it back a third time with a “rush” — but they already said that the first time and it still took a month. I said no and asked to cancel the Worry No More plan, because clearly it’s done nothing but give me more stress.

Nobody in the store knew how to help with the plan or cancel it — just completely clueless and unhelpful. I ended up taking the bracelet to a trusted local jeweler, and to make things even worse, he informed me that one of the stones on the bracelet was missing. Keep in mind: I’ve never even worn the bracelet. It’s been with Macy’s for “repairs” this entire time.

Absolutely unacceptable. Two months, no resolution, and my bracelet is in worse condition than when I bought it. Save yourself the time, money, and frustration — avoid Macy’s worthless...

I would like to extend our heartfelt appreciation and gratitude to Denise and Bunny from the fine jewelry department. As a nonprofit organization, we frequently face challenges when attempting to utilize our tax exemption status, which can be quite disheartening, especially as we strive to provide essential services to foster youth and young adults. Recently, one of our former foster youth graduated with her Master's degree from UCONN, and we aimed to purchase her first pair of high-end earrings to commemorate this significant achievement.

We initially approached Jewelry Design, a local jewelry establishment, with the intent of establishing a professional relationship and introducing our youth to a quality piece of fine jewelry. However, we encountered resistance when they expressed reluctance to accept tax exemptions due to the perceived complexities involved in the process. Despite our concerns, they ultimately reconsidered their stance; however, by that time, we had already partnered with Macy's, who assessed, processed, and efficiently applied our tax exemption to facilitate the purchase for our youth's special day.

It is important to acknowledge that it takes a resilient individual to navigate the challenges of foster care and pursue higher education. Moreover, it is equally essential for businesses to have effective models in place to ensure that their staff is adequately trained to assist nonprofit professionals during...