Geek Squad — Attraction in Davenport

They have been very efficient in taking my money, but became extremely (creatively even, if feels like) disfunctional when I had to use my protection plan, to my disadvantage. By the contract of my protection plan, they were supposed to replace my phone or to give me store credit for what I paid for the phone, including taxes. They sent me a giftcard for less than that. Emails and hours on the phone with GeekSquad, the store and the obligor of the protection plan were useless. The obligor did not have a human being picking up the phone or returning voice messages. The GeekSquad number I was referred to led to a team without the means and the supervisors to do anything about it. The phone of the store had a wait time of almost one hour. A concise yet well explained and documented email I sent to the very Best Buy employee (Sarah Pettis) who emailed me the gift card was ignored. When a manager finally took my call at the Davenport (IA) store, she and the people she asked also didn't know what to do and she told me that the only way to make this right was to sue Best Buy. But the scam goes on: suing for $40 isn't worth it and a class action is difficult because, whenever you purchase online at Best Buy or use a Best Buy gift card, you agree to terms that include giving up your right to use a class action. My advice: just don't buy anything at Best Buy if you...

Leaving very pleased after working with Alex! They were so incredibly nice and helpful with an issue with our Xbox. Alex initially set up our appointment for yesterday (we thought they said today - OOPS). BUT, Alex looked at the work que that they had, decided to help me in the midst of it all as they remembered the issue from the day prior. Alex is awesome, definitely will want to work with them in the future and so glad they’re on the geek squad team! Alex didn’t have to help today, I offered to make another appointment, I really appreciate...

Geek squad service is absolutely horrible, you can have an appointment and still wait 30min or longer what the heck is the appointment/reservation for, I have waited 30min to an hour in the past two weeks with a reservation. They’re system is pointless. And doesn’t take into consideration it’s customers time, the whole system needs to be...