Onyx Consulting, Inc. — Attraction in Decatur

Computer troubles, whether affecting a beloved gaming rig or a vital work computer, are some of the most unpleasant technology troubles one can have. It is for this reason that I was so appreciative of the friendly assistance and exceptional service offered by Onyx Consulting.

Immediately upon arrival, I was greeted by the general manager, who listened attentively as I explained my issues and made recommendations and suggestions based on what I had told him. He gave his frank assessment and made it very clear what the likely timeline and potential costs or issues for the repair might be. He was completely upfront and honest from start to finish.

I was very happy to learn that Onyx offers an expedited service fee, in exchange for which one is guaranteed that a technician will begin diagnosing the computer within two hours, although it usually happens even faster: I was fortunate enough to have a technician be able to look at my computer within about 10 minutes. This service only means that diagnostic work will begin as soon as possible, but it was well worth the cost to have an idea of what the problem was as soon as possible.

The technician who handled my actual evaluation and repair was exceptional. He kept me informed on every step of the process and ensured that I was aware of the work he was doing. He was fastidious and attentive to every detail, ensuring that he knew exactly what problems I was having so that he could fix them. He also offered suggestions for the future and things to keep in mind moving forward.

By bringing my computer in early in the morning and taking advantage of the expedited diagnostic fee, I was actually able to get my computer back that same day. Obviously this sort of timely turn around isn't possible for all problems, but I was extremely impressed by the efficiency displayed by Onyx and the quality of the work they did.

I highly recommend Onyx Consulting for all of your PC or Mac needs. My issue was for a personal device, but if I needed regular computer service as a business owner, I would highly consider Onyx Consulting. They offer superlative service and courteous attention at extremely fair prices.

I would like to personally thank Steve Bullock and Cameron for all of their...

I was directed by Apple support for battery replacement for my MacBook Pro 09. I called and asked about battery on Tuesday also gave serial number so they can let me know whether they have one that will work. The guy stated that they didn’t have any in stock but will be ordering and to come in that Thursday. Being that I work, I asked to make an appointment. He stated it won’t be necessary. I also asked price. He stated $109 for battery and installation would be $20-$30. I don’t recall exact price for that part. But I was fine with that price. Thursday comes and I leave work to go and upon arrival they only have an Apple branded battery, which clearly was more expensive. I stated the interaction over the phone and explained what was stated to me. They tried to make it seem as if I was lying. I wouldn’t waste 30 min drive in rush hour and raining traffic just to be turned away. This was poor service. The tech walked off. I asked a woman sitting there if he was done and he comes back with another guy and he too said I must have misunderstood. If someone says to come in on Thursday and I asked about an appointment I don’t see where I would make that up. I even showed him my call that I made to the correct store and phone number. I’m beyond disappointed because the battery was needed for work so it was urgent. I called to make sure to avoid this. I left work early as well. Such an inconvenience and to be made out to be a liar was pretty disappointing being that Apple support directed me to them. I asked pricing because that is exactly what I would have. Not every one can come up with extra money...

I came here yesterday because my MacBook wouldn't turn on and I was referred here from the genius bar at the mall (because this problem was bigger than what they address - logicboard was a goner).

As you could imagine, my head was swimming with all the documents, passwords and photos that I'd lost with my computer dying. In less than three minutes of waiting, Eric greeted me and somehow his calmness reassured me that he would try his best to solve my problem.

To say that Eric worked diligently to repair my problem is an understatement! I have never experienced such professionalism and solution-orientedness as a customer, which has led me to leave this review.

Fast forward, with the power of special tools, a wealth of knowledge and Eric's magic, I am back in action. EVERYthing that I lost on my computer was restored. I'm sure I'm not the first (nor the last) person to full out cry in the store.

I am so grateful for Onyx Consulting and the entire staff there. While I was waiting I saw everyone deliver care, patience and compassion to each person who walked through the door. You have a customer for life now! (although I hope I don't have to come with many more problems in the future.) I'll be back next week to make sure I'm backing up my files the right way. Thank you Eric and the staff at...