Courtyard by Marriott Atlanta Decatur Downtown/Emory — Hotel in Decatur

After four years of staying at this hotel every Thanksgiving I thought I had the pros and cons known until this trip and meeting Roger. ||||Historically staying here is yes loud, half the rooms share a thin window with the lobby/restaurant/bar the other half share a thin window to a construction zone.||Is everything old and shabby also yes everything that is plastic has a yellow hue of run down 90's plastic. Almost every picture in the building looks like a person either chewed it or it there was an attempt to steal it off the wall. Parking is maybe the smallest parking spots I have ever seen with minimal lighting and slightly hard to find. Does the wifi stink no wifi is fine. Even with this place not actually really meeting any of the normal Marriot standards I have had in FL, SC, NC, NY it is normally so easy to check into, see my family for the holidays and for a few days it is amusing. ||||Now this last experience Roger .||After some complications with my family I wasn't the one to book the room for my stay with my girl friend. ||Since that was the case the in my family that booked the room was confirmed my name was on the list to be able to sign into the room. Since in the past we have never had an issue doing this at any Marriott not to mention this exact building that was all the reassurance we needed it would be smooth sailing. ||||Fast forward an 13 hour drive and entering the Marriot. ||There was some sort of conference going on in the lobby. ||This conference must have disturbed more then the people trying to sleep in their beds because the front desk worker I was waiting to speak to was rude, unhelp and just generally unpleasant. ||Already not looking forward to my turn I stumble through telling him my name and after the last few people he dealt with also let him know the name on the booking was Cortez. ||To which he cut off my explanation and said one thing at a time...||Eventually he did need the information I was trying to help him with and let me know it was booked through expedia and that the ID of the person checking in has to match the name on the room. We will round back to the needing ID later. I let him know that there was a call here earlier that it was relayed to me I was add to the notes and it was ok. ||This must have pushed a button because his already disinterest to help turned to spite continued through the stay. ||He let me know that since it was through expedia there isn't an option to add notes to the stay to even do that and that I can call the Cortez family (my family) and have them get the keys or Expedia. ||So I get out of line and call my family to come and reenter the line really hoping to find some middle ground with this person, after some anger on their that I dare try to get in front of them with a person on the phone how paid to say her I ended my call letting them know this person was only going to upset them and they didn't need that with everything else going on. ||So I asked for the Front desk persons name "Roger" and my family the started the 2 hour journey to the front desk. ||Trying to make the best of the situation my partner and I went to go kill two hours and explain to her how rude the front desk person was to laugh it off. ||||Next the step is getting the key. ||A tired woman enters the Marriot and walks up to the front desk and is instantly handed two room keys..... ||WAIT an ID is need for the room key?||Anyone that showed looking tired, anger and could hit the last name Cortez was maybe just handed the keys to the room seem vastly different then what the heavy set man was telling me. ||Just to make sure my family member after being handed the key asked this is done right to which Roger said "yeah it should be". ||What an answer....||Mrs Cortez said back "No, no should it's either you say this is good or it's not" Roger let us her know that now I'm on the notes for the stay and it's no longer an issue. ||Before Roger said their were no notes for the first person to have added me too. ||||We got our keys and honestly life is good enough and short enough to drop it and have a nice Holiday. Roger didn't think so every single time I have passed him on this stay he has had a passive aggressive comment. To the point that even my partner who had no experience with him said "wow that person by the Cheeto's really wants to...

After four years of staying at this hotel every Thanksgiving I thought I had the pros and cons known until this trip and meeting Roger. ||||Historically staying here is yes loud, half the rooms share a thin window with the lobby/restaurant/bar the other half share a thin window to a construction zone.||Is everything old and shabby also yes everything that is plastic has a yellow hue of run down 90's plastic. Almost every picture in the building looks like a person either chewed it or it there was an attempt to steal it off the wall. Parking is maybe the smallest parking spots I have ever seen with minimal lighting and slightly hard to find. Does the wifi stink no wifi is fine. Even with this place not actually really meeting any of the normal Marriot standards I have had in FL, SC, NC, NY it is normally so easy to check into, see my family for the holidays and for a few days it is amusing. ||||Now this last experience Roger .||After some complications with my family I wasn't the one to book the room for my stay with my girl friend. ||Since that was the case the in my family that booked the room was confirmed my name was on the list to be able to sign into the room. Since in the past we have never had an issue doing this at any Marriott not to mention this exact building that was all the reassurance we needed it would be smooth sailing. ||||Fast forward an 13 hour drive and entering the Marriot. ||There was some sort of conference going on in the lobby. ||This conference must have disturbed more then the people trying to sleep in their beds because the front desk worker I was waiting to speak to was rude, unhelp and just generally unpleasant. ||Already not looking forward to my turn I stumble through telling him my name and after the last few people he dealt with also let him know the name on the booking was Cortez. ||To which he cut off my explanation and said one thing at a time...||Eventually he did need the information I was trying to help him with and let me know it was booked through expedia and that the ID of the person checking in has to match the name on the room. We will round back to the needing ID later. I let him know that there was a call here earlier that it was relayed to me I was add to the notes and it was ok. ||This must have pushed a button because his already disinterest to help turned to spite continued through the stay. ||He let me know that since it was through expedia there isn't an option to add notes to the stay to even do that and that I can call the Cortez family (my family) and have them get the keys or Expedia. ||So I get out of line and call my family to come and reenter the line really hoping to find some middle ground with this person, after some anger on their that I dare try to get in front of them with a person on the phone how paid to say her I ended my call letting them know this person was only going to upset them and they didn't need that with everything else going on. ||So I asked for the Front desk persons name "Roger" and my family the started the 2 hour journey to the front desk. ||Trying to make the best of the situation my partner and I went to go kill two hours and explain to her how rude the front desk person was to laugh it off. ||||Next the step is getting the key. ||A tired woman enters the Marriot and walks up to the front desk and is instantly handed two room keys..... ||WAIT an ID is need for the room key?||Anyone that showed looking tired, anger and could hit the last name Cortez was maybe just handed the keys to the room seem vastly different then what the heavy set man was telling me. ||Just to make sure my family member after being handed the key asked this is done right to which Roger said "yeah it should be". ||What an answer....||Mrs Cortez said back "No, no should it's either you say this is good or it's not" Roger let us her know that now I'm on the notes for the stay and it's no longer an issue. ||Before Roger said their were no notes for the first person to have added me too. ||||We got our keys and honestly life is good enough and short enough to drop it and have a nice Holiday. Roger didn't think so every single time I have passed him on this stay he has had a passive aggressive comment. To the point that even my partner who had no experience with him said "wow that person by the Cheeto's really wants to...

Good location BUT...If you have allergies or asthma in reaction to feather pillows and bedding, BEWARE of this hotel!

I asked for a feather free room (I am severely allergic to feathers) in the online communications with this Courtyard's staff, when making my reservation. Upon arriving, I checked again with the front desk staff, who assured me my room was feather-free, and in fact, mentioned that he could not upgrade me because the other rooms were not feather-free.

However, a few minutes after entering the room, I knew something was not right because I started to get watery eyes and chest tightness, which are the first symptoms of an asthma attack. When I checked the pillows, two of them were feather pillows, in the room that was supposed to be feather-free! I called housekeeping to take them away, but no one picked up. I called the front desk but, no one picked up. I called up housekeeping once more, but still no one answered the phone. I finally had to go down to the front desk so the clerk could radio the housekeeper to remove the feather pillows in my room. By this time, I was starting to get short of breath, so I took my allergy/asthma medications to prevent a full-blown asthma attack.

The housekeeper came shortly after, and removed the feather pillows, expressing her surprise that they were present in their "feather-free" room. This is potentially dangerous for the health of customers, who may be allergic to feathers. After informing the hotel in writing, and then verbally confirming the feather-free status of the room upon check-in, the indifference and carelessness with which my health-related request was handled dismays me. This is not the Marriott quality of service that I am used to. In the past, I have had to be hospitalized because of my allergies, and I am thankful I was able to prevent an asthma attack at this Marriott hotel, but if I had just taken the clerk's assurance that the room was feather-free, I could have ended up with an acute asthma attack requiring ER care. All because of the carelessness of the staff at this Marriott hotel.

I wrote to the Marriott feedback site and was told they had contacted the hotel staff to respond to my feedback. I waited for the 3-5 days that they indicated in their email, for the Courtyard Atlanta Decatur Downtown/Emory staff to respond to my feedback. But no one approached or reached out from that team. Very disappointing. The matter of having feathers in what is supposed to be a feather-free room may be an inconvenience for housekeeping, but it could mean a medical emergency for someone with allergies/asthma like myself. The indifference of this Courtyard’s executive team says it all about their customer...