Phone Doc Atl — Local services in Decatur

From the moment I entered the phone doc on W Ponce in the city of Decatur I was met with kindness and a level of professionalism I do not often experience. Muhammad is truly a person who cares about his customers. He could have charged me for a camera replacement, The part had already been ordered by Andy last week, who is also very kind, but Muhammad took the time to truly diagnose my phone to make sure that a camera replacement was necessary. It wasn’t necessary as it turns out. He worked diligently and patiently focusing on repairing the phone the right way and the best way saving me about $90. I highly recommend the phone doc and Muhammad. my phone screen was also cracked. I have a warranty with the AT&T store in Decatur. I could have gotten a replacement screen protector for $10. But I had such a horrible experience at that store the last time I was there. The salesman lied to me and actually tried to charge me full price when I had a warranty on the screen protector. I bought a $25 screen protector from Muhammad that he highly recommended and it is absolutely amazing so clear, everything is so much easier to read on my phone. You can trust Muhammad to fix your phone properly and recommend excellent products! He did the right thing and...

I would give 6 stars if I could!

Mohammad was polite, professional, quick and expert. The charging port on my iPhone was not working.

He spent quite some time cleaning it, and then decided it likely need a replacement charging port, which he was going to do as a 'soft install' first (to make sure the repair would work), and if fixed, then do a permanent install). Price was very reasonable.

Happily and unexpectedly, he called me some time later to tell me that he had kept working on cleaning the port, and it was now working! No repair needed.

When I went to pick it up, Mohammad politely told me there was no payment needed for this service!

I plan to always bring all of our phones to this really wonderful shop for any and all repairs. (my family is a bit hard on phones). They also repair tablets too.

I'd also note I went there a few months ago for a different issue, and a different person was there, who was also fantastic.

p.s. There is validated garage parking...

Hands down the best place to take your dysfunctional phone! I thought my phone was a goner. It wouldn't even turn on. I was worried I had lost some important documents and that I wouldn't be able to recover them. I called Phone Doc ATL (on another working phone) and the guy on the other end gave me so much reassurance that my phone could be recovered. When I walked into the store later and spoke with Nate, I knew I had chosen the right place. He spoke with me about what he thought the problem was and let me know it was an easy fix.

Within a few days and for a very reasonable price, my phone was restored to good as new. I'm typing this review on it now. 🙂 The battery life is better than it was before, the screen is gorgeous, and I didn't lose any stored device information in the process. Highly, highly...