Goodwill — Attraction in Deerfield Beach

This store is one of the best hidden gems in South Florida (or anywhere beyond) due to several different reasons of which most are rather standard, yet it is just one exceptional one that makes it so unparalleled!!! For example, like other great shopping mecca's; It's a decently large store (about the size of a Ross Dress for Less) that stocks of all sorts of good to excellent quality items like clothing/shoes, home furnishings, small appliances, bags & luggage, books, media, toys, artwork etc.. It has a renown moniker (Goodwill) so it receives an absolutely massive amount of donations from people, especially those in the local area. The prices on EVERYTHING in there isn't just nicely discounted, low or even at clearance level, but literally at rock bottom However, what takes those niceties & cranks it up to a level that's rarely, if even ever, seen is simply THIS...... It is a second-hand store which runs on donations which is located smack dab, right in the middle of FOUR wealthy nearby towns/cities (Boca Raton, Lighthouse Point, Highland Beach & Hillsboro Beach), HOWEVER unlike any of the other so-called "discount" businesses in this area, like Pawn stores, "Consignment" (& I use that word loosely when I see every item marked at higher prices than they originally sold at years ago) shops &/or Secondhand/Gently Worn clothing stores, this store truly presents an individual (especially professional shoppers, such as myself, &/or anyone else really determined/willing to spend the time to go through everything), with not just a decent possibility, but (rather) really almost a near-certain guarantee that they'll come away with at least one steal, if not several of them, afte each & every visit. Add to this fact that the location had recently been shutdown for some remodeling (which lasted just over a year & let tons of valuable donations accumulate over such a long time) and you really end up with a place that is a one of a kind situation which will likely not be seen again. Now, if you've begun asking yourself, "Well what do you mean?" or "How great of a deal are we talking about?"...well, what I'm basically saying to you is that on every single trip that I have taken to this store over the past year (which is approx. 8-10 of them now) I've walked out with, at the very least, several hundred if not even (on three of those occasions) thousands of dollars of resellable &/or personal use items (any/all of which were either in 'excellent', 'mint' or 'new with original tag' condition. Now, I will admit that since some time has passed (since the reopening) the treasure trove has seriously been thinned out (mostly by me), yet still, as of a week ago, I found myself leaving with a $200 messenger bag with $110 matching computer case for $6, several high-end designer shirts that MSRP at $90+ for $3-$7 a piece & one beautiful set of 3-panel artwork that I can't estimate a value on, but I'm certain it'll fetch well above the $4 I paid for it (EDIT:Sold for $120, 13 days later), and (truth be told) this last trip pales in comparison to the days where I returned with multiple near complete sets of Noritake fine china (which sold online for just over $1200, but paid no more than $42 for them both), or the double-breasted, vintage (prior to his 1997 death) Versace suit which after extensive exploration of the internet I learned sold originally for $3200, but which now belongs to me for $6 (pants) + $12 (jacket) +$4 (white dress shirt) + $2 (tie) or, in other words, a whopping total of $24. Anyway, I'll stop there, but I promise this list is true & it goes on and on so if you're in the neighborhood, or if you just want to treasure-hunt, then do yourself a favor & stop by this Goodwill location.(Better yet..just do me a favor instead & stop on by to drop them off something else that's...

One Star for Poor Customer Service and Disrespect

I recently visited the store and was met with incredibly rude service from both the cashiers and management. I found a small glass item priced at $12 and had the sticker on it as I walked around. However, by the time I reached the checkout, the sticker was no longer on the item. I tried looking for it on my clothes or on the ground but couldn’t find it.

The cashiers, who didn’t even bother speaking to me or offering help, brought the item back to get re-priced. They returned with a price double the original amount. I refused to buy it and left the store. Later, while shopping elsewhere, I found the $12 sticker on my shirt. I returned to the store, showed them the sticker, and asked to speak with a manager.

Maribel, the manager, was dismissive and said she couldn’t change the price. I told her it was poor business practice to double the price on an item, but she refused to assist. The cashiers, meanwhile, were laughing at the situation. I was then brought to another employee, also named Maribel, who does the pricing. She had the same unhelpful attitude. I’ve never been treated so rudely.

After spending over two hours in the store, I finally met with the head store manager. She reviewed the video footage and apologized, granting me the original $12 price.

Why One Star?

• Disrespectful staff and lack of communication from cashiers and managers • Doubling the price of an item with no reasonable explanation • Cashiers laughed and whispered in Spanish assuming customers wouldn’t understand • It took over two hours to resolve what should have been a simple issue

The only bright spot in my experience was Richard, who was kind, understanding, and displayed excellent customer service. He mentioned he would’ve honored the price, but it wasn’t his decision to make.

Advice for the Store:

• Train staff on proper customer service. Cashiers and managers should be respectful and professional. • Be mindful of what’s said in Spanish around customers. Many customers understand it and it’s unprofessional to speak behind their backs. • Consider making Richard the store manager. His attitude and service were the only positive aspects of my visit.

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Be aware! I had a very bad experience at this store first of all I don't think those people received a proper training I will explain and you will understand why. Every time you ask them for information they say -I don't know, or sometimes they don't speak English most most of them speak Spanish only. I saw a very nice Harman Kardon speaker but I was afraid to buy because it was a used electronic and it could be broke. then I asked the cashier if I could return in case the speaker doesn't work and she told me that I could return it, the only thing she forgot to tell me, and I find out later is that they don't give you money back only store credit, and that make A lot of difference. When I came back to return the speaker because wasn't working, the manager took my receipt and he make me sign a paper with my name address and phone number and he said I have only 30 days to use the store credit after that I'm going to lose my money. I don't think it's fair with the customers, first of all I was misinformed by their employees, second, the sign that says they don't give money back just store credit wasn't clear and visible to the customers and to be honest I'm going to looking for my rights because this is very abusive and who is going to buy something used without any warranty and you take it home to try and see if it's working and if it's not working you have to return to the store get a store credit and you have 30 days only to buy more used junk use, or things that you don't need just to save your money? I don't think it's fair! So my advice for you is don't spend your time going to the store because they don't treat the customers right but fool the customers. It is very convenient for them to put a broken electronic for sale because if somebody buy it then Wont returned the money, and you will be forced to buy something else at the store. It sounds like a...